English Tea Store (englishteastore.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 41% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
Don’t deal with this company! Would have given 0 stars if possible. They are deceptive and fraudulent. I ‘successfully’ ordered an available teapot online for Christmas, only to be told days later it was on back order until January. Website listing now showed ‘not in stock’. Later it disappeared completely. Notification gave me email/phone number to resolve back order, which was required to ‘complete’ order. I used both methods to cancel the order. I then purchased elsewhere. Magically, after trying to cancel, a teapot was found ‘in another warehouse’. (Associated listing still missing from the website). In spite of repeated attempts to make clear I didn’t want the teapot, including a conversation with customer service on 11/28 where I was assured the teapot would be cancelled, the order was officially completed (from a pending status) on 11/30. So, be aware they will play with orders and website listings, attempting to lock you in to purchases they may or may not fulfill, whenever they see fit to do so, regardless of what you think you agreed to.
Company canceled order because they were out of stock on one item. First they said, "Order ETSS_38713X was canceled at your request and your payment has been voided." I did not cancel the order, emailing, " I did not cancel my order. When will I receive it?" Sam responded, "We are sorry to inform you that we have cancelled your order as the item you have ordered is not available at this time."
Why was I able to place the order to begin with? Apparently even Yorkshire Red Loose Leaf Tea Foil Bag is not available at this time as well!
English Tea Store has a wonderfully wide selection of real British-style teas and treats—their products taste great, most orders arrive quickly and carefully packed, but some customers say delicate items like teapots or jams sometimes come damage.
After being unable to source clotted cream locally, I was fortunate to discover the English Tea Store. They offered a reasonably priced product that was shipped promptly. Highly recommended for those seeking this specific item!
My wife is a bread in the store allow us to obtain many of the items that we like to have not only during the holidays but year round. With Christmas coming shortly, we are able to buy the things that we’d love for Christmas dinner.
Avoid this company like the plague. Besides being extremely expensive (that I assumed when I bought it) I was expecting a very high quality. I was sold when I saw an organic premium holiday collection.
Upon arriving home, I opened the box and prepared 3 teas out of it. None of it tasted good. Then I opened the tea bags to find tea sweepings! Not one leaf of tea, all as small as poppy seeds. This will end up in the garbage and will never purchase anything from them ever again.
I recently ordered from the English Tea Store, and I’m absolutely delighted with the experience! Their selection of teas is outstanding — from classic black teas and British blends to fun flavored options and beautifully packaged gifts. Everything arrived quickly, carefully packed, and in perfect condition.
The quality of the teas is top-notch — rich, aromatic, and full of flavor. I also appreciate the variety of teapots, accessories, and sweets they carry, which makes it easy to create a true tea-time experience at home. Customer service was polite and responsive, ensuring a smooth shopping experience from start to finish.
I’ll definitely be ordering again and recommending the English Tea Store to fellow tea lovers. It’s a wonderful place for anyone who enjoys good tea and great service! ☕💫
Terrible communication!!! One of their products disappeared. I wrote them asking why and never got a response back. A purchase was made and 4 weeks have gone by with no delivery. I wrote them and never got a response. Generally very, very long delivery times. And they rarely respond to email questions.
If I could give -50 stars I would! This company is a real pain to deal with. They didn't have my tea in stock (backordered). OK fine. They offered me to cancel the order (which I did immediately, and asked for refund) and told them I would order somewhere else as I needed the tea rapidly. They said they would send my request for cancellation and someone should contact me (Nobody did). 2-3 days later as I had already received the other company's tea, they wrote me to say they now have received the tea and it's out for shipping to me!!! I reiterated that it was cancelled and that I didn't want the tea and they kept saying they couldn't stop the shipment. I sent them proof of my request for cancellation and they said AGAIN they could not stop it from being shipped. I requested someone contacted me to resolved the matter and no one contacted me except customer service again to tell me the exact same thing: it was too late to stop shipping! How can it be too late when it was already cancelled? They just don't want to solve the problem. I told them I would never buy again from them, and that is not how you do business! They just don't respond to that other than saying again: it was too late and impossible to stop the shipping. So, I told them I would not accept the package and would dispute the charge on my credit card. They responded with the exact same answer again!! So, the package has been shipped and is on its way to me even though I had cancelled my order when they didn't even have the tea in stock!!
Terrible company. I ordered chocolate both in winter and summer. Paid extra ice and sealed packaging with both occasions chocolate arriving melted. They blamed me for not getting one day delivery and paying $50 for $10 worth chocolate. Customer service is dismissive and appear mission in life ignore customers and never give refunds. Will never use again, will blast in social media and make sure people know
We are pleased to hear that you are happy with the product and shipping of your order. Customer satisfaction is our top priority, and it's wonderful to know that we met your expectations.
While I’ve purchased in 2024 twice, and absolutely loved the items I purchased. When I replenished this go round, the loose leaf Earl Grey was positively SATURATED with Bergamot oil, to the point where it is not drinkable.
Last year, I was able to call the phone number, and speak to a representative. Now, they have eliminated the service reps, and now you get a response from an AI robot.
I won’t be purchasing again. I’ll find another source for loose leaf Earl Grey. What a waste of money as I purchased the huge bag of loose leaf as I was pleased with my previous purchases.
EDIT: after sending three emails with my concerns, this company refunded my money for the loose leaf tea. While I would prefer to have spoken to someone, they ultimately did the right thing. Thank you
Reply from English Tea Store2025-10-01
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologize for any inconvenience caused.
At English Tea Store, we strive to provide a positive experience for all our customers, and your comments are invaluable in helping us improve our services.
We hope to have the opportunity to assist you in the future and ensure a smoother experience.
