English Tea Store (englishteastore.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 41% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
All the treats i ordered were amazing! Thank you so much for sharing your culture!
Thank you for taking the time to leave a review. We are thrilled to hear that you are pleased with our site and that we have the items you were looking for. Your feedback is greatly appreciated, and it motivates us to continue providing the best service possible.
I recently bought the “Amsterdam 2cup teapot” in royal blue and it is making me happy every morning It is a lovely rich color, pours well and has strainer holes inside at the base of the spout to help keep loose tea leaves out of my cup. I drink my tea from a classic bone china English teacup which holds about 5 ounces. My new pot allows me to brew 3 full cups of tea. Several other reviewers have complained that this pot is at odds with its name. Perhaps they are expecting to fill 2 large mugs. The “Details” paragraph about this item states that the teapot holds about 14 ounces (15 by my measuring) and then provides dimensions in inches, 4.5x4.5. Beneath that is a seven line chart called “Product Details”. The last line, “Size”, states “2 cups”. This is subjective, inventive and confusing and needs to be changed to an accurate measurement in ounces. Then, of course, a name change for the teapot as well.
Thank you for your review! We are thrilled to hear that you are enjoying the teapot every morning. It brings us joy to know our products are enhancing your experience. We understand that measurements can sometimes be confusing, especially since these are based on British cups. We appreciate your understanding in this matter.
Fast shipping, well packed
Thank you for your review. We appreciate you taking the time to provide us with your feedback. It’s invaluable to us as we strive to improve our services and meet the needs of our customers.
Thank you for your review. We appreciate you taking the time to provide us with your feedback. It’s invaluable to us as we strive to improve our services and meet the needs of our customers.
I love this store! Great products...good variety. Chocolates & toffee so much better then what we have in the states. Bonus...Christmas crackers & puddings. The new website is very well done! Will keep ordering.
Thank you for your review! We are thrilled to hear that you are pleased with the variety of items we offer and that you found our site easy to navigate. We appreciate you taking the time to share your thoughts with us. Your feedback helps us continue to improve and provide the best experience possible.
Quick delivery, got what I wanted at a great price. I had been buying my favorite tea at Whole Foods in tins. I didn't know it came in boxes. So much cheaper!
Thank you for taking the time to leave a review. We are thrilled to hear that you are pleased with our site and that we have the items you were looking for. Your feedback is greatly appreciated, and it motivates us to continue providing the best service possible.
Poor quality and worse service My order arrived with damaged items due to sloppy packaging. Reached out with photos—no response at all. One item smelled awful and had to be thrown out. No care in product or customer service.
Dear Edward, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Good tea, good prices, quick shipping.
We are pleased to hear that you are happy with the turnaround time and shipping of your order. Customer satisfaction is our top priority, and it's wonderful to know that we met your expectations.
In a word, Marmalade, the good kind. The English Tea Store is one of the few places I can get it. Also, their customer service is terrific. On my last order, one of the jars was damaged and leaked. They apologized and immediately sent out a replacement. They are my go-to for all things English.
We are delighted to hear that you are satisfied with the service. Your feedback is invaluable in helping us maintain the high standards we strive for.
I was really looking forward to my order, but it arrived damaged right out of the box. One of the ceramic items had a chip and hairline crack that clearly happened during shipping due to inadequate packaging. I reached out to customer service multiple times with photos, but received no response. Not even an acknowledgment. After getting no help, I went ahead and returned the item myself, hoping for a refund. Still waiting—no updates, no confirmation, nothing. It’s incredibly frustrating when a company shows zero urgency or accountability for something that’s clearly on their end. On top of that, another item I ordered had a strange chemical smell that didn’t go away even after washing. I ended up tossing it. The lack of care in both product and service has been disappointing, and I won’t be ordering from them again.
We do apologize, We have tried reaching out and have not response. Please contact our customer service department. [email protected] or call 1-888-393-5247
Sending information on order status has been very helpful, along with diversified inventory of tea, equipment and food items.
Thank you for your review! We appreciate you taking the time to share your thoughts with us. We are pleased to hear that you are happy with your order and that the quality met your expectations.
Great Cadbury products! Love the chocolates and Easter theme.
Thank you for your review! We are pleased to hear that you enjoy our chocolates. Your feedback means a lot to us and encourages us to continue with the delightful treats.
I love my small teapot. It reminds me of my grandmother who never plunked a teabag in a cup with boiling water. She had different size teapots depending how many cups she was preparing. Thank you. I also love my London bus tea containers.
Thank you for your review! We truly appreciate you taking the time to share your thoughts with us. We are delighted to hear that you are satisfied with the service. Your feedback is invaluable in helping us maintain the high standards we strive for.
Nice to find a good amount of products in stock.
Thank you for taking the time to leave a review. We are thrilled to hear that you are pleased with our site. Your feedback is greatly appreciated, and it motivates us to continue providing the best service possible.
Excellent find for decaf black tea! I like to support small businesses!
Thank you for your review. We appreciate you taking the time to provide us with your feedback. It’s invaluable to us as we strive to improve our services and meet the needs of our customers.
Ordering from English Tea Store is always easy. The selection is good and the service is excellent. No need to write more.
Thank you for your kind review. We are pleased to hear that you are happy with our service and selection of goods. Your satisfaction is our top priority, and we appreciate your feedback as it helps us to continually improve.
This company always gets 5 Stars from me. I have been buying Tea and other good things from them for 20 years and have never been disappointed.
Thank you for your review! We appreciate you taking the time to share your thoughts with us. We are pleased to hear that you are happy with your order and that the quality met your expectations. Your satisfaction is our priority, and we look forward to serving you again in the future.
We love the marmalade and your pricing is very good.
Thank you for your review! We are pleased to hear that you are enjoying our marmalade and that the price is meeting your expectations. Your feedback means a lot to us and helps us continue to provide quality products for our customers.
The store has a good variety of teas and tea stuff. We have thoroughly enjoyed the teas, just a hit these are English teas a bit of milk is indicated. The service is excellent. My orders have been correct and delivered in a timely manner. I highly recommend this store. My niece loves the Irish cream.
Thank you for taking the time to leave a review. We are thrilled to hear that you are pleased with our site and that we have the items you were looking for. Your feedback is greatly appreciated, and it motivates us to continue providing the best service possible.
Excellent quality teas and fair price point.
Thank you for your review. We appreciate you taking the time to provide us with your feedback. It’s invaluable to us as we strive to improve our services and meet the needs of our customers.
201 reviews matching