English Tea Store (englishteastore.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 41% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
They were quick to respond and replace the idiom that was broken.
Thank you very much for your review. We sincerely apologize for the inconvenience caused by the item being delivered broken. We are pleased to hear that a reshipment was set up and our customer service team was able to resolve the issue. Your satisfaction is very important to us, and we appreciate your understanding.
I do apologize for the inconvenience, but we have reached out to you concerning the issue at hand. We would greatly appreciate the opportunity to discuss this matter further at your earliest convenience.
The products are very good quality and price. Ordering has always gone smoothly and delivery is very prompt and within the deadline given.
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying the tea and cookies, and that your delivery was made on time. Your satisfaction is our top priority, and your feedback means a lot to us.
Fast delivery when one gets a hankering for English biscuits.
Thank you for your review! We're thrilled to hear that you enjoyed the biscuits and that your delivery arrived on time. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience.
Everything we ordered arrived safely and promptly, have been a customer for many years and will be reordering again soon and recommending to others as usual. So very pleased you are available for us all and thank you kindly.
Thank you for the great review! We are pleased to hear you are enjoying our products and truly appreciate you taking the time to share your thoughts with us. Your feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
Orders three Easter eggs for my husband who just moved from Ireland to have for his first Easter. He loved them! They came shipped with an ice pack to keep cool and made a long journey to California in perfect shape. Will be ordering next Easter !!
Thank you for your review! We are thrilled to hear that you and your husband found items that you both enjoyed. Your feedback is invaluable to us and helps us continue to provide a great experience for our customers.
Product I want, delivered promptly.
Thank you so much for your wonderful review! We are thrilled to hear that we had the items you were looking for and that the delivery was made on time. Your satisfaction is our top priority.
I've been using your tea for quite a while and am always satisfied with the selection, taste and quality
Thank you so much for the great review! We truly appreciate your repeat business and are delighted to hear that you are enjoying our selection and the quality of our items. Your feedback means a lot to us, and we look forward to continuing to provide you with the best products and service.
Ordered several items as a “gift package” for my sister. She absolutely loved everything, and asked that I repeat the order anytime.
Thank you so much for your wonderful review! We truly appreciate your repeat business, and it brings us great joy to know that your sister is enjoying our products/services.
I very much appreciate that they ship their products in boxes. A major online retailer uses plastic bags and the boxes of tea arrive crushed. I also like the selection.
Thank you so much for the great review! We are thrilled to hear that you are enjoying our products and appreciate you taking the time to let us know that everything arrived intact, just as it should. Your support means a lot to us, and we look forward to serving you again in the future!
You had the items I was looking for and they arrived on time. Good job.
Thank you for the great review! We are thrilled to hear that you are enjoying our products. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience.
User friendly website. Lots of great inventory. Easy to order, and fast delivery.
Thank you for the wonderful review! We are delighted to hear that you find our website easy to navigate and that we have the products you are looking for. Your appreciation means a lot to us. We value your business and look forward to serving you again in the future.
Love the food. The shipping is quick as well.
Thank you so much for your wonderful review! We are delighted to hear that you are enjoying our variety of food products. Your feedback inspires us to continue providing the best quality and taste.
Thank you for the great review! We are delighted to hear that we have the products you were looking for. Your satisfaction is our top priority, and we truly appreciate your business.
The order was filled accurately, and items were received in good condition. It’s helpful to have a US source for British teas and related products. ETS is located in my home state, so I was surprised delivery wasn’t quicker—8 days from ship date to delivery date—but that’s down to UPS/USPS, not ETS.
Thanks for the awesome review, We work hard to meet expectations and we’re happy to hear we hit the mark for you. Have you heard of our Tea of the Month Club? It’s a great way to try a variety of our products for a very low price and we always include a free gift every month! You can check it out here, https://www.englishteastore.com/subscriptions.html .
Thank you so much for your wonderful review! We are delighted to hear that you are enjoying our tea, and we truly appreciate your feedback. It means a lot to us and motivates our team to continue providing the best quality products.
I love Scottish breakfast tea, and the English Tea Store is great to deal with. Highly recommend!
Thank you for your wonderful review! We are thrilled to hear that we have the tea you were looking for. Your kind words mean a lot to us, and we greatly appreciate your business.
When I told you the cookies were melted together you replied with a boilerplate statement that said I should have had them packed in cold packs and shipped faster. This was in March! I will never buy from you again. Very poor customer service.
I do apologize for the inconvenience, I have reached out to you concerning the issue at hand. We would greatly appreciate the opportunity to discuss this matter further at your earliest convenience.
I liked being able to get english farein the US. Shipping is a little expensive though so I can'torder as much as I would like
Thank you for your review! We are pleased to hear that you are enjoying your variety of goods. Your feedback means a lot to us and motivates our team to continue providing quality products.
Delivering a loaner car and completing the job in a reasonable timeframe.
Thank you for your feedback
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