English Tea Store (englishteastore.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 41% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
Definitely try the tea Across A Crowded Room (you will not be disappointed).
I was not disappointed by this new flavour (Across A Crowded Room). The description intrigued me but the flavour of the actual tea was everything as described but better. I will definitely be ordering this flavour again and in a larger quantity. I can say with confidence that friends with whom I have shared this tea will be ordering their own packs.
Reply from English Tea Store2025-05-13
Thank you so much for your wonderful review! We are delighted to hear that you are enjoying our tea, and we truly appreciate your feedback. It means a lot to us and motivates our team to continue providing the best quality products.
Thank you for the great review! We are delighted to hear that we have the products you were looking for. Your satisfaction is our top priority, and we truly appreciate your business.
Thank you for your review! We are pleased to hear that you are enjoying your cookies Your feedback is very important to us, and we're glad to know that it meets your expectations.
Thank you for your review! We are pleased to hear that you are enjoying your Assum tea. Your feedback is very important to us, and we're glad to know that it meets your expectations.
I thoroughly enjoyed the Pumpkin Spice Scones very much and so did my family. I imagined I was having tea in England!
Reply from English Tea Store2025-05-13
Thank you for your review! We are pleased to hear that you and your family enjoyed the scones. Your feedback means a lot to us, and we’re glad that we could contribute to your experience.
It appears order processing time is 7 business days. We were out of town. I had my family driving over everyday to make certain the order would not sit on our porch overnight. This is our first time ordering direct from your company. We enjoy your products, but previously purchased from various other stores. I did not see any information when ordering that the time frame to obtain product would be twelve working days after ordering. Should I have ordered more product to receive quicker? We ordered on 3/19/25 (10am PST). It appears to have shipped on 3/28/25, rec'd 4/3/25. Unfortunately not one email or text regarding status.
Reply from English Tea Store2025-04-18
Dear KASH, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Tea is always perfect. Products always packaged well.
Reply from English Tea Store2025-05-13
Thank you for the great review! We are delighted to hear that you are enjoying our variety of products and that the packaging has met your expectations.
Your satisfaction is our top priority, and we truly appreciate your feedback.
B
Barbara Main · 1 review · Verified · Experienced 2025-03-06 ·
★★★★★
The English Tea Store has the best teas.
Reply from English Tea Store2025-05-13
Thank you for the great review! We are delighted to hear that we have the products you were looking for. Your satisfaction is our top priority, and we truly appreciate your business.
You made an offer of free shipping, you honored that e mail, you also delivered in quick time, everything ordered was fresh and tasty. Thank you
Reply from English Tea Store2025-05-13
Thank you for your review! We are pleased to hear that our customer service has met your expectations and that your delivery was made quickly. Your feedback is incredibly important to us, and we strive to provide the best possible experience for our customers
Web sight was easy to navigate.
Shipping and receiving was all tracked and accurate. Wonderful.
Reply from English Tea Store2025-05-13
Thank you for your feedback! We are pleased to hear that you found our website easy to navigate and that the shipping information provided was accurate.
We always strive to enhance our customer experience, and your positive remarks motivate us to continue our efforts.
The sugar bowl came cracked on handle. I returned and waiting for refund. Please immediately refund and let me know.
Response to below: I’m tried to contact the customer service emails many, many times and have not been acknowledged. Quite frustrating. I even send videos to show the cracks. Eventually I just gave us for it to be made right and initiated the return myself and hoping I get my refund at this point.
Reply from English Tea Store2025-04-18
Dear Vivian, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Love the choices Everything is delicious and having traveled in the UK love my England, Ireland and Scotland love the available products!
Reply from English Tea Store2025-05-13
Thank you for your thoughtful review! We are thrilled to hear that you are enjoying our variety of goods. Your feedback is invaluable to us and encourages us to keep providing the best products for our customers.
My experience was fantastic due to the many wonderful teas on your site! Like anything...variety is a good thing. Thank you for providing that with reasonable prices to match.
Reply from English Tea Store2025-05-13
Thank you for your kind review! We are thrilled to hear that you are enjoying our products. Your feedback is incredibly valuable to us and motivates our team to provide the best experience possible.
love the candy fro a long time and it hard to fine like the taffy I like fine the taffy in a black and silver rapping that my favit one
Reply from English Tea Store2025-05-13
Thank you for your kind review! We are thrilled to hear that you are enjoying our products. Your feedback is incredibly valuable to us and motivates our team to provide the best experience possible.
My order arrived quickly and accurately. You also carry high quality products!
Reply from English Tea Store2025-05-13
Thank you for your review, we are please to hear that your order arrived quickly and you are enjoying our products. Your satisfaction is our top priority, and it's always gratifying to receive positive feedback like yours.
We were so happy with our experience ordering. The goods were fresh, well packed, arrived quite quickly and were fairly priced. We were so happy to find treats available to ship to us which are impossible to locate nearby to us locally.
We will absolutely be ordering again in the near future
Reply from English Tea Store2025-05-13
Thank you for your review! We are pleased to hear that you are enjoying our products and that you have successfully located us. Your feedback means a lot to us, and we are committed to providing you with the best experience possible.
Thank you for the great review! We are delighted to hear that we have the products you were looking for. Your satisfaction is our top priority, and we truly appreciate your business.
The knob on the teapot lid arrived broken off. It was not packed sufficiently to prevent breakage in transit
Reply from English Tea Store2025-04-18
Dear JWhite, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
