Epomaker is short for Epoch of Makers. We are committed to providing feature-packed keyboards with affordable pricing that ships worldwide. Our goals for our keyboards are three things: customizability, affordability, and high standards.
Written by the business, not verified by us.
Is Epomaker legit?
Epomaker (epomaker.com) has a 4.0 out of 5 rating on OK.one, based on 129 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 46% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the stunning design, premium build quality, and amazing typing sound that make using these keyboards a true joy for daily work and gaming. Consumers also appreciate the fast delivery times to various regions and how helpful the support team is when answering questions about product availability.
Some reviewers were not happy with the software support, noting that broken drivers or missing features made customization difficult. A few other people also felt that certain components broke down after a few months of use, alongside occasional slow shipping experiences.
Auto-generated from all reviews of this business. For reference only.
Received the wrong item, another keyboard, but it did not work. Epomaker support asked for pictures of the delivery location, time of day, weather, etc. Then after numerous back and forths, right at the 30 day mark from when I purchased and received the wrong keyboard, they stopped responding altogether. I had to finally file a chargeback, which they also fought and lost. I wish I would have read more about them, especially on Reddit, where the company was banned from for lying, spamming, sock puppet accounts, and generally break all the rules.
I ordered an aula f99 keyboard, but when it arrived the D key didn't work, Epomaker support was super efficient in guiding me for the refund step by step.
I proceeded to buy another one and I am very happy with this type of keyboard also for gaming. I consider myself a fully satisfied customer.
The delivery was ok especially that it came from China to Eastern Europe. Bought a keyboard on Sunday and they put it on discount on Monday I asked them if they could refund me the discount and they did refund it.
Disgusting support, they ask me for code i don't have i showed them all sort of evidence payment, bank transaction yet they say it is not enough when i say cancel my order they do cancel it? are you f**in kidding me you trust cancelling orders but not shipping it.
Soon after I placed my order, I realized that I had chosen the wrong switches option. The customer support was super helpful, and I eventually got the version I wanted.
It's my second mechanical keyboard, and so far, I have no complaints. It's simply gorgeous and sounds amazing. 🫶
I bought an RT100 about a month ago. Unfortunately a circuit break in the PCB occurred at the full stop key, causing that half of R1 to fail. After sending in a few videos proving that the switches weren't the problem, Epomaker agreed to send me a replacement base kit. I'm not sure if they intended this but the replacement kit came with all accessories including the mini-TV. After transferring the switches and keys over, I can confirm that the replacement kit works. The only problem is that the space bar now sounds extremely rattly on the left side. The problem persisted despite spamming the new left stabiliser with lube; I hope it will even out with use. Overall I'm very satisfied with Epomaker's level of service. It's never too late for a company to change and I'm impressed that Epomaker has really changed for the better. In my opinion Epomaker's customer service doesn't deserve its bad rep anymore, although their QC can be improved.
Absolutely blew me out of the water. Excellent quality and all I ever need in a premade keyboard. Thank you EPOMAKER!
Reply from Epomaker2024-08-26
Dear Customer,
Thank you so much for your fantastic feedback!
Your satisfaction is our top priority, and it’s always rewarding to hear that we’ve hit the mark. We truly appreciate your support and are grateful to have you as part of the Epomaker community.
If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing Epomaker!
Best regards,
Epomaker Team
Ordered from the official epomaker aliexpress team and they are answering my messages. I placed 2 orders one for kiiboom numpad and wrist rest the other for phantom 81 v2 keyboard. Numpad and wrist rest has arrived within a week but the tracking on the keyboard has not moved since Friday this is very concerning as i am now reading about all the shipping issues and I now believe that the parcel has been lost. Almost £200 spent and just a numpad and wrist rest to show for it
Aliexpress expect me to wait until 29th July and be over £100 down with nothing to show for it before requesting a refund.
Reply from Epomaker2024-08-26
Dear Customer,
Thank you for reaching out and sharing your concerns. We apologize for the inconvenience you’ve faced with the delayed delivery of your order.
To assist you better, could you please kindly provide your order number or a screenshot of your order on aliexpress to [email protected]. This information will allow us to locate your shipment and contact the shipping carrier to request relevant documentation and expedite the delivery process.
We understand how frustrating this situation is, and we are committed to resolving it as quickly as possible. Thank you for your patience, and we look forward to assisting you further.
Best regards,
Epomaker Team
Orders for two different items shown to be in stock in their store both could not be fulfilled - as I found out one week and three e-mails later. Nobody saw fit to tell me anything even after a week of placing my order. They claimed my first two e-mails had been somehow gobbled up by their system. It took e-mails 4 and 5 to finally sort things out completely. I was offered a lame 10% discount for my next purchase but that will never happen. My experience: They seem rather disorganized and the whole enterprise was a complete waste of my time.
Upgraded from two to three stars due to friendly and positive responses to my criticism.
Reply from Epomaker2024-05-18
Hello,
Thank you for leaving a review here.
We are so sorry that you did not find the customer service satisfying.
We did have some difficulties in the stock management, and now we are looking for a better stock management system to sync the correct stock status, so as to avoid a situation lile this. In the meamwhile, we will also upgrade our mailing operation so that we won't miss any mails in the future.
The coupon of 10% off is an expression of our apolofy for your time loss and our appreication of your patience in the whole process. If it is not what you demand, we have a small gift for you as an alternative. Please feel free to contact us by emailing to [email protected], and our support will be happy to arrange it for you.
Thank you again for your time and understanding.
Kind regards,
Epomaker Team
If I could give 0 stars I would. I ordered the RT100 at the end of Jan - beginning of Feb time and still have not received it. I reached out multiple times. At first they told me there was a delay with shipping and that the orders were for pre order (this wasn't stated on the site when I purchased) I was frustrated but nothing I could do so I waited the 4 weeks as instructed. 4, 5 and then 6 weeks go by and still nothing. I reach out again to be told it will take a further 2-3 weeks and to apologise they wanted to give me 10% off my next order, laughable really. Since then it has been another 5 weeks and still nothing. I emailed them last night and received a response this morning informing me that they have lost it. At this point I have no words, it's just absolutely disgusting and I would highly recommend buying elsewhere. It really isn't worth all this.
Reply from Epomaker2024-05-07
Dear Valued Customer,
Upon learning of the loss of your package, we have arranged for a replacement keyboard to be shipped to you as soon as possible. We understand the long wait you have endured, and we sincerely apologize for any inconvenience this may have caused.
As an apologize for the inconvenience, we would like to offer you a 10% discount on your next order. However, if you are uncomfortable with this offer, we are more than willing to discuss alternative solutions that would better meet your expectations. This could include a partial refund on your current order or any other option you feel is appropriate. I sincerely hope to help restore your confidence in Epomaker, please continue to communicate with us via [email protected] and I am committed to finding a solution that will satisfy you.
Again, I apologize for the inconvenience and frustration you have experienced. We value you as a customer and are committed to making things right for you.
Sincerely,
Epomaker Team
I ordered two keyboards from them, and they both arrived in a reasonable time, one even much quicker than should've, both came working and without damage.
Very pleased with the product so far (hopefully didn't jinx it)
Reply from Epomaker2024-05-07
Dear Customer,
Thank you so much for taking the time to share your positive experience with us! It's always great to hear when our customers are pleased with their purchases.
We strive to provide excellent products and service to all of our customers, and feedback like yours motivates us to continue doing our best. We hope that your keyboards serve you well for a long time to come.
If you ever have any questions or need assistance with anything, please don't hesitate to reach out to us. We're here to help!
Thank you again for choosing us, and we look forward to serving you again in the future.
Warm regards,
Epomaker Team
Ordered a keyboard in January but so far no sign of the keyboard. They kept saying “wait 10-20 more days” and I’ve been doing that since January, it’s mid april now and no sign of the keyboard. Customer support sucks and no signs of the keyboard or a refund. Don’t order here!
Reply from Epomaker2024-04-18
Dear Customer,
Thank you for choosing Epomaker and we sincerely appreciate your recent order. Unfortunately, there has been a slight delay in our shipping schedule, and your package is on its way to our warehouse. We understand the importance of receiving your order promptly and apologize for any inconvenience this delay may have caused.
If you are eager to receive your order and willing to wait, we sincerely appreciate your patience. However, if the waiting time does not align with your preferences, we completely understand. In such a case, we're more than happy to process a full refund and cancel your order immediately, you could send the email to [email protected] with your order number, our team will refund your order immediately. Your satisfaction is our priority, and we apologize for any inconvenience this may have caused.
Again, we apologize for any inconvenience caused by this delay and thank you for your patience. Your satisfaction is our top priority and we look forward to delivering a product that meets and exceeds your expectations.
Best regards,
Epomaker Support Team
Ordered an RT100 keyboard. Has a little screen, horrible firnware that made it stop working when updated. New firmware today that wanted me to ok iot_driver from Chinese company I'd never heard of... couldn't take a screenshot and didn't even want to say 'no' by hitting cancel... wanted nothing to do with that... had to cold boot my computer to get past it, couldn't hit esc or even access ctr-alt-del behind the message... too dodgy for me in a world of scams. I won't buy from them again. Love to get my screen working, but that firmware worries me. Might just be me being paranoid.
Reply from Epomaker2024-03-11
Hi Zonker,
First and foremost, thank you for bringing this matter to our attention. We are committed to resolving any issues you're experiencing. We want to assure you that our software and firmware are safe and secure to use. In cases where Windows Defender may intercept the operation, this is due to the firmware being a temporary upgrade tool. We kindly suggest temporarily disabling Windows Defender before opening the firmware to upgrade your keyboard.
Thank you for your cooperation, and we hope you continue to enjoy using your RT100 keyboard.
Kind regards,
Epomaker Team
I am not fully happy with the service. initially they ship to the wrong address, and the package is returned to the manufacturer all the way to china (from Canada) and Epomaker wants to wait until it is received to send me another delivery. The delay is totally unacceptable, i ordered early January, and It is almost end of February and the package is still expected to arrive weeks from now. this is not acceptable, and epomaker did not agree to cancel/refund the order.
Reply from Epomaker2024-02-23
Hi,
We are so sorry for the experience you had. Please be reassured that we will try our best to help you out. Could you send your order number or send a support ticket to us ([email protected]) so that we could check it for you?
Looking forward to your reply!
Regards,
Epomaker Team
The product is top notch, good quality, and affordable. Also, I would like to commend the after sales support, they handled my issue really well and replaced my defective keyboard.
After i purchased a keycap set which was listed as "pre order". I contacted them and asked how long it would take to be shipped. No Response. After 2 Weeks i found the same keycap set elsewhere for less. So i contacted them again to cancel the order and refund the money. No response. 3rd E-Mail a week later. Guess what, no response either.
No communication at all and i have to run after my money now. Good Job Epomaker /s
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