The really efficient communication…
The really efficient communication (timely, relevant, and not too many emails) and awesome product(s) are a great combo for success!
About ERIK'S Bike - Board - Ski
Data updated- Website
- eriksbikeshop.com
- Category
- Sports
- Location
- United States · Minneapolis, MN
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 100% (2/2)
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Is ERIK'S Bike - Board - Ski legit?
ERIK'S Bike - Board - Ski (eriksbikeshop.com) has a 4.7 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Do not Buy from Eriks
Whole Purchase. Legit, sure. Do they suck, yes. Is their Customer Service Awful, YES. Do their bikes arrive as advertised, NO. Do they make it right, NO. Bottom line, Buyer Beware as this place could care less about honesty or Customer Service. I got Burnt, $3000 bike with missing parts and no owners manual and definitely not ready to ride. Reported all the issues, they deflected and ignored. Now they won't even respond. Hands down worst Bicycle Purchasing experience ever.
Reply from ERIK'S Bike - Board - Ski2026-07-20
Hello Bart, We are sorry to hear you were not happy with your purchase with ERIKS and that your bike did not arrive as expected. We have reviewed your order and it seems like your bike was shipped as “tubeless ready” and you were expecting it to be fully setup tubeless. Unfortunately, we do not ship new bikes fully set up tubeless and we do not advertise that we do anywhere on our website. Apologies that you thought we did since the bike you ordered has tubeless ready tires. Additionally, we made a mistake and did not include the manual or the included tubeless valves. It looks like we offered to ship you tubeless valves and you had opted to be reimbursed partially so you can purchase yourself. We also sent you over a digital user manual. All of these you had agreed to. We will occasionally make mistakes but we do our best to remedy them and we apologize for the frustration that we had caused. Thank you.
I went up a size
I went up a size - my hands swell when riding long distances. They fit great - lots of padding.
Easy
Easy, friendly staff, from order to bike arrival.
Seamless purchase of a new bike at the…
Seamless purchase of a new bike at the right price with rapid shipping and ease of purchase.
Erik's was overall a good experience but lacks a key delivery option
Erik's was very helpful with letting us test ride multiple bikes and their staff were very knowledgeable. We went to several Erik's (Deerfield & Skokie) to try out the e-bikes that we were looking for. When it came time to purchase, the bicycle I wanted was only available in Oak Brook, about 40 minutes drive away, so I had to have the bicycle broken down, boxed, and shipped to me. Of course, then I had to pay for shipping AND do the reassembly. I love the bike and the overall service from Erik's, but I removed one star since they don't offer delivery of fully assembled bicycles in the Chicago area. To get five stars, that is a level of service that I would expect.
Received an incomplete order but they…
Received an incomplete order but they processed the exchange right away. They also answered all my questions in a timely manner.
The store needs a self-opening door
Nick took great care of me today regarding some tire issues I was having. Sean was great a few weeks ago when we bought our grandson a bike. When my mother-in law was alive I visited often to get her walker serviced. I have enjoyed this store for well over 10 years through three owners. The only complaint I have is that the service door does not have a button to make bringing the bike in and out easier. It annoys me every time I go there but it doesn't stop me from coming.
Be ready to take to mechanic.
The bike arrived in overall good condition. Bike seemed poorly. prepped. Rear wheel was way out of true,derailleur hanger was bent,rub in front disc brake. I had to spend money to have these problems remedied. Still waiting on torque wrench .
Reply from ERIK'S Bike - Board - Ski2026-07-02
Hi Timothy, We're sorry to hear your bike had arrived to you with some issues! This is the first we are hearing about your situation, and we are more than happy to work on a resolution with you! Could you please reach out to us at [email protected] with the details? Also good news, it looks like your complimentary torque wrench was delivered earlier today! Thank you!
Very satisfied
Andy, provided good information to confirm what I had shopped for. The web site had hood representaion of waht is offered. Standard shipping was efficient amd timely. The Aventon Current exp is a solid value with A+ features. One complaint, the brakes were not blead properly and the local Golden shop charged me to re- blead them. Overall all, I am very satisfied and would buy here again. SJ
Great service
Fast shipper
Good selection, items are in stock, and very fast shipping. I’m pleased.
I'd buy from ERIK's again in a NY second.
Everything to like about ERIK's and my new Specialized Chisel HT Mountain Bike: 1. Six days from the day I placed the online order—June 2, 2026 to the time I received the box, June 8, 2026. What's not to love about that? 3. The cost: $1499.00 vs the standard retail MSRP price of $1,799.99 to $1,900.00. 3. $75 flat rate FedEx shipping. 4. The box arrived intact—the bike was prepped and professionally packed—zero issues/5 stars with one caveat—the cable that controls the derailleur: the short cable extension below the derailleur was frayed and missing the end cap—I simply crimped a new cap on the end. 5. Bonus free gift: Prestacycle TorqRatchet GO Lite Multi Tool Ratchet - $69.00 value 6. ERIK's low-price guarantee: if you find a lower price on an identical product within 30 days of purchase, ERIK'S will refund you the difference. 7. Lifetime extended parts warranty: ERIK'S Parts Warranty extends the manufacturer's warranty on any new bike purchased from ERIK'S. This covers any parts defect for as long as you own your new bicycle. 8. As for the extensive specs and features, too lengthy to list here—hit-up ERIK's website: eriksbikeshop.com As I said: I'd buy from Erik's again in a NY second.
Prompt shipping and received intact.
Great customer experience
Great customer experience Knowledgeable staff
My salesmen was very prompt with…
My salesmen was very prompt with getting my purchase processed and in the mail quickly.
Travis boxed with love
Travis boxed my bike with love for sure I appreciate you guys! Travis is a beast 🤙
After ordering my bike online
After ordering my bike online, Eric's bike shop randomly reimbursed me a week later without telling me why. I had to email them. They said that they didn't have that bike in stock due to a inventory discrepancy. When ordering the bike, it said that they only had one of those in stock. Then when I ordered it, naturally it said zero in stock online... After the reimbursement, Eric's bike shop showed one of the bikes I wanted in stock online. So that means they put it back online as in stock even after they realized that they have a inventory discrepancy. The next guy is going to get screwed like me. Terrible bike shop just like the reviews online.
Reply from ERIK'S Bike - Board - Ski2026-05-26
Hi Dimitry, very sorry about the issues with this order. There was an inventory error on this item so unfortunately it was not available. When we cancelled your order so you would be refunded, an automated system did "restock" this SKU which is why it temporarily showed available again. Now the inventory has been properly corrected, the item is no longer showing available to order. Once again, apologize for the issue with your order. Thanks, Graeme.
Fedex stole my purchase n eriks helped…
Fedex stole my purchase n eriks helped me get things bac! Thnku
Got my first MTB from here
Got my first MTB from here, great customer service