Very well packaged and shipped
Very well packaged and shipped. I did call and leave a message about how much weight the hook can hold. No return call as yet.
About EROMMY
Data updated- Website
- erommy.com
- Category
- Construction & Manufacturing
- Location
- United States · Ontario
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 97% (30/31)
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Is EROMMY legit?
EROMMY (erommy.com) has a 2.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 41% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
Unable to follow delivery instructions.
the delivery of 16 boxes took 4 to 5 separate deliveries, stopping it's assembly y 2 weeks. In addition your transport, FED EX, paid no attention to the instructions left or the signs left on my front door and prior boxes. I had to takes the boxes to the v.back yard. At my age of 76, it was a heavy task.
Reply from EROMMY2026-07-06
We apologize for any inconvenience this may have caused. Sorry, FedEx delivery is indeed beyond our control. We have already shared your experience with the relevant FedEx staff and requested that they strictly follow the buyer's delivery instructions in the future. We hope the partial refund compensation we have provided for you expresses our sincere apology.
Buyers remorse.
We ordered the 12 x 20 Grill gazebo and it came with no hardware or instructions. It was extremely difficult to reach anyone with the company and when we did reach someone they had to reach out to a different department for help. Now it will take over 2 weeks to receive the hardware. I have tried calling and the phone just hangs up. I took time off from my job to put this together and my job is out of town so I am not home a lot. We regret purchasing this from erommy and should of bought one from Lowes. After erommy response I tried reaching out to erommy and no tracking is available because it is coming from overseas and they have no idea when we will get the hardware. There is such a better way to do business and this company is a scam. BEWARE BEFORE BUYING. BUYERS REMORSE.
Reply from EROMMY2026-07-06
We apologize for any inconvenience this may have caused. Please be advised that reaching us is very easy — you can contact us via our customer service email, and we will reply within 24 hours on business days. We have notified the warehouse staff to send you the hardware. This process doesn't auto-update with tracking like new orders do, but if you would like tracking, please follow up with us in a few days to allow for the process to complete and we can provide the tracking number. Thank for your patience in this matter.
Delivered in time for the holiday! Yay!y!
Great experience! Fast delivery; easy setup!
All parts were not inspected nor…
All parts were not inspected nor accurate. During installation parts error. I did notify company did get a return call. I also submitted videos to show defects in parts in a email. Please help me rectify ASAP! William Jenkins Lansing IL. Thanks!
Reply from EROMMY2026-07-06
We apologize for any inconvenience this may have caused. I have notified the warehouse staff to send you the parts you need. This process doesn't auto-update with tracking like new orders do, but if you would like tracking, please follow up with us in a few days to allow for the process to complete and we can provide the tracking number. Thank for your patience in this matter.
Gazebo order
I ordered a hardtop Gazebo back in April, the first mistake was that Erommy sent me a polycarbonate top gazebo, I said no worries and started assembly, mid way parts are missing, so I contacted them via phone, I told them first, you sent me the wrong Gazebo, but I already started the assembly, just refund me the difference and send out the missing parts I requested. It is now July, I have sent numerous emails and made multiple calls only to get a recording, I still want the parts so I can finish the assembly. The customer service is horrendous. They don't answer your calls or emails, and I'm out 536.00. But again, I just want the parts and the difference in dollar amount of the Gazebo
Reply from EROMMY2026-07-06
We apologize for any inconvenience this may have caused. Please be advised that your order was placed through TikTok. You will need to contact the Erommy seller on TikTok directly — their customer service team will assist you with your product issue as soon as possible. You have been contacting the wrong support team, which has slowed down the resolution process. We have also forwarded your order details to the relevant staff, and they will reach out to you.
Great prices
Great prices! Really fast shipping.
No parts available for ERROMY GAZEBOS!
Bought an ERROMY GAZEBO, thru WAYFAIR, 3 years ago. This past winter one of the roof panel got damaged. Wayfair said they can only replace parts in the ERROMY one year warranty period. I told them I don’t expect it under WARRANTY, I’ll be willing to pay. They told me they can’t, and try Erromy. They STILL SELL MY GAZEBO! I called ERROMY, and they said they don’t have any, and I should call Wayfair. If Wayfair STILL sells this model, ERROMY HAS TO HAVE PARTS! After 4 or 5 calls to both companies, l’m stuck with a 3 YEAR OLD GAZEBO, WITH A HUGE HOLE IN THE ROOF. THINK TWICE BEFORE USING WAYFAIR OR BUYING ERROMEY GAZEBOS. UNEXCEPTABLE!!!
Reply from EROMMY2026-06-29
I apologize for this issue and for any inconvenience this may have caused you. Please be advised that our gazebos are continuously improved, so the version from three years ago is most likely different from the current one. Parts from different versions are generally not interchangeable. However, we are willing to double‑check this for you. Please send a screenshot of your order to our email address: [email protected]. We will get back to you as soon as possible.
Absolutely horrible customer service
Absolutely horrible customer service. I purchased a pergola on May 29, 2026 and it was never delivered. It is impossible to get assistance over the phone because the call automatically drops after being placed on hold. Email correspondence is just as bad as they email you once per day and will not provide a resolution. I had to file a dispute with my bank because after about a month of going back and forth, I still haven’t received the product or a refund. Buyer beware!!!
Reply from EROMMY2026-06-24
We apologize for any inconvenience this may have caused. Could you please tell us which platform you placed your order on and send us a screenshot of your order? You can send it to our customer service email address: [email protected].
13x26 blue and white canopy tent is…
13x26 blue and white canopy tent is perfect, two boxes, all pieces are packaged, set up was easy by directions. Very good quality. Absolutely worth the price, thank you Erommy!!!
Less than a zero
Less than a zero. The continuing saga of No Customer Service. I have been tring to get a refund since May 19. I recevied their peoduct which was flawed and of pour quality. NEEDLESS. TO SAY I HAVE BEEN GIVE A MAJOR NO CUSTOMER SERVICE. DO NOT I REPEAT DO NOT BUY FROM THIS COMPANY.
Reply from EROMMY2026-06-24
Our products all go through quality inspection, so there are no defective items. From the photos you sent us, the scratches and dents appear to have been caused by improper handling during shipping. We have already proposed a solution for you, but we haven't received a reply from you. We would like to resolve this issue for you as soon as possible — please reply to our email.
Less than a zero
Less than a zero. I have been dealing with this company since the 19th of May. Trying to either get a refund and/or be able to return their product. WHICH was defective when received and assembled. I get calls with ABSOLUELY no resolution. AS OF THIS DATE, I BELIEVE THAT I AM DEALING WITH A BOT. I will continue to post negative reviews UNTIL I get results. DO NOT BUY FROM THIS VENDOR. NOT, A LEGITAMITE COMPANY.
Reply from EROMMY2026-06-18
Our products all go through quality inspection, so there are no defective items. From the photos you sent us, the scratches and dents appear to have been caused by improper handling during shipping. We have already proposed a solution for you, but we haven't received a reply from you. We would like to resolve this issue for you as soon as possible — please reply to our email.
Received the tent but the bags were…
Received the tent but the bags were damaged and did not receive the replacement bags after I sent an email to let them know.
Reply from EROMMY2026-06-15
We apologize for any inconvenience this may have caused. The tracking information for this shipment is 872876215510 with an estimated Delivery Date: 6/15 via fedex. If you have any further questions regarding your order, please reach out to us and we will be more than happy to address your concerns.
Ordering and receiving the gazebo was…
Ordering and receiving the gazebo was great Only problem was that one of the screens had a hole in it Other than that I would recommend your company
They shipped within a few days
They shipped within a few days, everything came with no issues, no damage. All parts were included, nothing missing.
Awesome product
I love the product
It was ok
It was ok. Instructions weren't exactly easy to understand.
Erommy - Ridiculous- You would be smart to AVOID THEM.
It is now 6/7/26 This is my 2nd post. After getting another reply that still was not giving me the refund, I got an email asking "How is your gazebo.", on 6/5/26. I also got the email from them asking how they were doing with a link to this review. This was after making the first review. Makes no sense because I still don't have the pergola, which I have stated many times I do not want. i want a refund. I have emailed and called several times with no response. I don't know what the heck is going on. I'm to the point where I may have to see if getting legal advice will help because I don't know what else to do. I just don't understand. My other post explains everything. $3514 may not be a lot to others but it is a huge deal to me and my finances. I ask them again to please refund my money! I have emailed and called 8 or more times. Again. I would not order from them. This is just continuing to be a nightmare!
Reply from EROMMY2026-06-08
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.
Did not receive my full order can’t…
Did not receive my full order can’t get answers on what happened to the 3rd piece I did receive half of my order but the rest did not come
Reply from EROMMY2026-06-08
Sorry that the package with the tracking number 872215505976 was lost in transit by fedex. Please don’t worry — we have already contacted our warehouse staff, and a new package has been sent to you immediately. The tracking number is 872691623503 via fedex. We apologize for any inconvenience we might have caused and thank you so much for your kind patience.
Poor Customer Support
I have been trying to get a hold of Erommy customer service over the past month and a half to get assistance with a defective shade for a pergola I have. I’ve sent numerous customer contact forms on line, left numerous voicemails through their customer service number (which no one ever answers) and have sent emails, none of which have been returned. Are they ghosting me? I’ve been very pleasant with all of my correspondences with them. Why such poor customer service? Why have several means of contacting Erommy only to be ignored. I live the product and would like to say good things about the company but buyer beware. If you have issues with your product, don’t count on getting any help. You’re in your own!
Reply from EROMMY2026-06-08
We apologize for any inconvenience this may have caused. Could you please tell us which platform you placed your order on and send us a screenshot of your order? You can send it to our customer service email address: [email protected].