EROMMY (erommy.com) has a 2.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 41% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
C
Christopher · 1 review · Verified · Experienced 2026-05-07 ·
★★★★★
Buyer Beware
Erommy is not located in the US so getting in contact with customer support is done only through email and it is painful. They offer shipping insurance, which in itself is horrible and it is difficult to get damaged or defective parts replaced. The product I purchased is nice but very little quality control was done to catch defects before shipping.
Reply from EROMMY2026-06-04
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused.
We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction.
Thank you again for bringing this to our attention — we’re here to help and make things right.
Great description/details on the listing. Quick shipping. Easy to put together, but take time to level all the poles. I like that you don’t have to put up all the sides. The cover is a heavy tarp material. At this price and for our needs (keep tree sap off the truck) it’s a great purchase!
I got a quick response from an actual person when I had a question
F
Frank · 2 reviews · Verified · Experienced 2026-06-03 ·
★★★★★
The color in the picture did not match. The base is extra.
The color in the picture did not match at all. The beige in the picture is very different than the yellow that arrived. The picture of your purchase has the base, yet the base is extra. Very displeased but I would have to jump through hoops and pay money just to return it. That's there to make sure you keep it. I'm not happy at all. I would never purchase from this company again. I already stopped a neighbor from buying on this site.
Reply from EROMMY2026-06-04
We apologize for any inconvenience this may have caused.
Please be advised that we have forwarded the two issues you raised to our relevant staff. They have since optimized the product color display on the website and have clearly stated in the title that the base is not included (this was already noted in the product images from the beginning).
Our customer service team has provided you with a solution via email. Please check your inbox. We will resolve your issue as soon as possible.
Its a beautiful Gazebo, however it comes in 7 boxes with so many pieces to put it together. Lol It takes a lot of time to put it together, but it's worth it!
The shipping was fast and everything was easy in the purchasing process. Its nice thay you also get an additional discount when you are making your first purchase from their website!
When putting the chairs together, one of the provided screw broke off inside a the framework part.
We had to drill through both side of the frame bar to get the broken screw out and then replace the screw with one of our own and put a nut on the other side wich is now exposed where before it would not have been.
Reply from EROMMY2026-06-04
I am so sorry to hear that your item arrived less than perfect. I can see how this could be frustrating!
If you can please provide images of the damage we will need this for our quality control department.
You can send the photos to our customer service email address: [email protected].
Upon receiving the images we will get back to you with a resolution.
C
CM · 1 review · Verified · Experienced 2026-06-01 ·
★★★★★
We haven’t received our order that was…
We haven’t received our order that was due to be delivered last week. Customer service has not returned email and phone is not currently answering.
Reply from EROMMY2026-06-02
We apologize for any inconvenience this may have caused.
According to our records, we have both replied to your email and answered your phone call.
The email may have gone to your spam folder. We will resend the email to you — please be sure to check your inbox (and spam folder) for it.
We appreciate your patience and co-operation in this matter.
K
Karen · 1 review · Experienced 2026-05-28 ·
★★★★★
Buyer beware
We ordered a 7 piece set, 800 dollars, it came rusted and badly chipped and scratched. The seller expects us to pay 1000 to return it. Very poor company to deal with. Buyer beware. Customer service is awful as well
Reply from EROMMY2026-06-03
We apologize for any inconvenience this may have caused.
Could you please tell us which platform you placed your order on and send us a screenshot of your order?
You can send it to our customer service email address: [email protected].
We appreciate your cooperation and patience in this matter.
K
Khila James · 5 reviews · Experienced 2026-06-01 ·
★★★★★
Took several days after I paid to tell…
Took several days after I paid to tell me the item I ordered was out of stock which was annoying because if I knew earlier I could have ordered from somewhere else in time for an upcoming event I needed the item for.
Reply from EROMMY2026-06-02
We apologize for any inconvenience this may have caused.
Sorry, due to the recent surge in order volume, our notifications may not have been as timely as they should be. Going forward, we will make sure to keep buyers more promptly informed about their order status in order to provide a better shopping experience.
Again, we apologize for any inconvenience we might have caused and thank you so much for your kind patience.
So sorry for the inconvenience caused!
I've checked your order, which shows it's delivered.
Tracking numbers are 871031472265,871031471383,871031468641,871031473824,871031473386 via fedex.
Delivered on 4/29/26 11:15 AM.
Please confirm whether your family member or neighbor keeps it for you.
Please let us know if you have any further questions.
P
Paul Shortley · 2 reviews · Experienced 2026-05-23 ·
★★★★★
Can't score less than 1 star if I could…
Can't score less than 1 star if I could I would.
Made a $2000 purchase of a pergola.
When product was about to ship the measurements we a 10x20, I ordered a 11x13. I have called and written incessantly, to no avail.
Must be a company without people???
I have requested shipping of the incorrect product to stop, but no!!! I keep getting shipping notices ?
I have asked for a refund. No response!!
Did my money go into the abyss?
Reply from EROMMY2026-05-29
First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication and delay in receiving your backdrop.
We checked our system, and we did respond to your inquiry promptly upon receiving your email. It’s possible that our emails may have ended up in your spam or junk folder, which is why you may not have seen our replies.
Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution.
Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.
We ordered a six-piece outdoor furniture set from Erommy, and it has been a terrible experience from start to finish. The box arrived badly damaged, and several pieces of the furniture — including the sofa and a couple of chairs — were damaged as well.
We tried multiple times to call customer service and could never get through to anyone. After emailing the company, they claimed they were sending replacement parts, but instead they sent us a random chair that doesn’t even match the furniture set we originally purchased.
The customer service is extremely poor, and resolving the issue has been frustrating and disappointing. I continue to get emails stating that what they sent me was correct, it is not.
If you see a “good deal” on this site, keep scrolling and do not buy from this company. You may regret it.
Reply from EROMMY2026-05-25
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused.
We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction.
Thank you again for bringing this to our attention — we’re here to help and make things right.
D
Dion Conner · 1 review · Experienced 2026-05-16 ·
★★★★★
Horrible grill
The girl that I received came with instructions, however they're very difficult to follow. Material is very thin and very pliable. I would not recommend this product. The best part of the value is the cost, but I believe you're paying more in the long run for a product that you can't assemble and will not last you very long if you do. And it's very odd. They don't put their name on it so that you cannot contact them. However, I got their name from the third-party distributor that they used to sell their product.
Reply from EROMMY2026-05-21
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused.
Could you please tell us which platform you placed your order on and send us a screenshot of your order?
You can send the information to our customer service email address: [email protected]
Thank you again for bringing this to our attention — we’re here to help and make things right.
J
Jack · 1 review · Verified · Experienced 2026-01-14 ·
★★★★★
Disappointed
The directions are horrible, actually there are really no directions. The picture art is antiquated and does not show the proper way to install. I had to watch 4 YouTube videos to figure it out. Everyone of them had the same problem. The spacers that had to be put on each piece of sheeting would not stay on. Each of them had to be severely modified for them to stay on so we could install each sheet piece. All in All would I buy from your company again...NO I would buy from another provider of metal gazebos.
Reply from EROMMY2026-05-22
We apologize for any inconvenience this may have caused.
We will further modify our manual based on your feedback to give customers a better experience.
Thank you for your patience.
Wish you a happy life!
Very disappointed in your customer service. It makes me think that there are a lot of problems with this shelter cover. And basically, you just seem to blow them off. Telling me, the customer to sew the heavy tarp that came damaged. I hope I have luck with getting it sewed and finding somebody to do it with the right tools.
I really think that customer service is the foundation for a company and owning companies myself, I'm not sure how you have managed for so long. Best of luck!!! Your people were borderline rude. And I paid the $35 xtra for the protection service and that was a load of bull also. They told me to come to you. Buyer beware!
I would encourage people to go to Shelter Logic for the same product and real customer service. I wish I had.
Stephanie Salsano
Reply from EROMMY2026-05-22
First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication and delay in receiving your backdrop.
Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution.
Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused.
We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction.
Thank you again for bringing this to our attention — we’re here to help and make things right.
Non-existent customer service and forget about trying to buy parts
If you are looking for accessories, parts for Erommy products don't bother and if you are looking for customer service it is non-existent.
Purchased a louvered pergola in 2023 which was not cheap in price. Need a new mosquito netting. Went on line and found nothing. Tried calling customer service number. Recording stated that if calling during business hours (Pacific time) and if not connected to a person to leave a message. Well I called during business hours and no connection to a person, was going to leave a message and was disconnected. This happened 4 times.
Tried using that chat option to no avail. Message indicated to contact customer service.
I sent an email and did get a response that I needed the model number. I bought this in 2023 and did not have the model number. Reply back was basically we can't help you.
I also tried purchasing on their site a winter protection cover. The site showed a sales price and regular price. When I went to check out the regular price kept showing up. Tried calling customer service again, and same issue. Used the chat and response was you have to check another box to get the sales price. So again confusing for the customer and misleading by them. I didn't purchase the item as their checkout is just as confusing as their site and pricing.
Would never recommend them or their products to anyone.
Reply from EROMMY2026-05-21
We apologize for any inconvenience we might have caused.
Regarding the sale of parts, we do need the product model number or order number, as mesh screens for different pergolas are not interchangeable.
As for the phone support issue, due to the peak season, we are receiving a very high volume of calls. We have already reported this situation to the relevant staff. We recommend that you contact us via email instead, and we will respond actively.
Regarding the discount, you can enter the discount code at checkout to enjoy the savings.
R
Rick · 1 review · Verified · Experienced 2026-05-06 ·
★★★★★
they delivered a quality product I have…
they delivered a quality product I have not got the carport up due to weather
A
April Elliott · 1 review · Experienced 2026-05-09 ·
★★★★★
Revived my package and it’s missing box…
Revived my package and it’s missing box 3/7. I have called and the phone Just hangs up after like 30 seconds . I have Emailed and not received any response ! Looking at these reviews is daunting I have a $1700 pergola that is useless !
Reply from EROMMY2026-05-14
We apologize for any inconvenience this may have caused.
Please be aware that you still have a package on the way with tracking number 871637379651 via fedex. Estimated arrival time is 5/14/26 by end of day.
Please feel free to contact us if you have any questions.
