ETOREN

Quick service fast delivery.

Order process good. Delivery DHL awesome. Box sealed. Product perfect except language was Vietnamese. Overall 4 rating. Thanks!

Slow but reliable

Slow but reliable. If you have no hurry, it's a great place to buy. In my case (Spain) it took a couple of weeks to deliver and the tracking service of the package didn't work.

Happy with my purchase took a while to…

Happy with my purchase took a while to be dispatched, but understanble in the current climate, DHL delivery was fast tho.

Very pleased with how easy it was to…

Very pleased with how easy it was to order a new phone at a great price. Delivery was quicker than expected. Only thing was I wanted a blue phone but what arrived is black. The charger is a UK style with a separate travel adaptor for Australia so a bit bulky. I'm still happy with the deal. 4 stars.

Anastasios AntoniadisGreece · 2 reviews · Verified · Posted 2020-08-18

Great

Super fast delivery and no issues whatsoever. The only downside was that I never got a response to a question I had about customs, but the phone arrived in Greece from UK without any customs and exactly when it was supposed to.

Received it after a wait

Received the product which seems genuine. Took longer than expected or advised it would take to ship. The only way to contact them is via online form.

Phone already used/ activated?

I bought a " brand new " Samsung phone, when I turned it on form the first time it went directly to the home screen. I could see in the message app that it received some message from an Asian telecom provider. So there where no configuration steps/wizard when I turned it on. I had to factory reset the device just to be safe. Because there could have been spyware installed on the device. So right now I don't know if I bought a second hand phone or a brand new one.

Everything ok

Everything ok. I'd give the 5th star with a faster delivery, anyway it was deliveeed near the expected time.

All arrived safely eventually

All arrived safely eventually, postage slow and covering email not very informative

waste of time i do not recommend

The company policy must be not to communicate any information with any customer and insure they waste as much time as possible waiting for an order they ultimately cannot provide in the time frame they advertise. its not like anyone other than etoren put the shipping estimates there to then come up with some bull excuse as to why the item has not been shipped and why i am only learning about this 2 weeks later. stay away its not worth the 5 or 10 percent you'll try to save by purchasing through this vendor because you will have to use another vendor in the end so you'll have no saving and wasted 2 weeks.

Order never dispatched

(AU Order) -- Buyer beware. Order for a new phone placed on the 31st of July and 10 days later no confirmation the order has been dispatched, no communication from Etoren. The only way to contact Etoren is through an online form on their website and so far there has been no response from their customer server. Very disappointing so far. Too soon to say whether they are a scam but do not use this service if you value quick delivery or any level of customer support.

Take a litte bit long

Take a litte bit long - but excellent Smartphone was delivered

To get the product at all stages took…

To get the product at all stages took far too long!!!!!

Costumer service not helpful

First of all I had eyes on the red Xiaomi mi 9t pro so I contacted costumer service to check if available told not, but they had red Xiaomi k20 pro which is the same phone, only difference was the price by a big difference then I was told the carbon black phone was in stock in the U.K wharehouse. I made purchase then after that I had to wait for it to come from China to the U.K warehouse then delivered to me. When the phone arrived opened the box and inside was an European charger instead of the U.K charger.

Not great

Postage took way longer than specified on the website, customer service were slow to respond and unhelpful.

Perhaps due to Covid-19

Perhaps due to Covid-19, but the final delivery kept on being delayed.the item itself is good but the flimsy adapter for the recharger has had to be replaced.

very happy with new phone and price but…

very happy with new phone and price but delivery was slower than expected.

Thien Long NgoCzechia · 4 reviews · Verified · Posted 2020-07-16

I ordered on the 23rd of June

I ordered on the 23rd of June. Since then I waited for the whole week and it seems like nothing goes on. Luckily, Etoren wrote to me that there will be a delay due to COVID19. On the 1st of July, I got a mail with shipping details and was able to track my order. On the 7th of July, it finally arrived. The phone itself is great. I ordered Samsung Galaxy S20 5G with SD865 and it is dual-SIM too. The only little issue is that they forget to include the EU plug. Instead, there was UK plug. Also, the phone gets on sale the week after I ordered it. Like a 50 EUR off, I should wait a bit more with the purchase. But it's not a big deal and I am overall happy with the Etoren services.

all good thanks

Purchase was very easy

Purchase was very easy, although I was reserved about buying from etoren initially as their reviews were not great reading, the item took a little longer than expected to arrive but it did as per the updates on the website tracking.