Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service
Is ETOREN legit?
ETOREN (etoren.com) has a 4.0 out of 5 rating on OK.one, based on 410 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive safely and well within the expected timeframe. Many people also highlight that the items match the descriptions provided on the website and arrive in excellent condition. Buyers often appreciate finding hard-to-get items easily while enjoying reasonable prices and smooth overall transactions.
Some reviewers were not happy with the lack of clear tracking information and status updates prior to shipment. A few other people also felt that the delivery process took longer than expected in certain cases.
Auto-generated from all reviews of this business. For reference only.
Never heard about the site before, so I took a leap of faith and made a very expensive order of Huawei Mate XT Ultimate. The expected delivery date was ~a month and a half into the future, and for the first month the order status didn't really get any updates (just processing). Turns out... EVERYTHING WORKED! The delivery estimate was ~correct (I got it a few days early), the phone is real and fully working. And pretty amazing, tbh. It's also brand new, no quality issues here. The package was very well protected and I didn't have to pay any customs upon receiving (Poland)
I got a fantastic product at a great price. (I couldn't have stomached buying it at the higher UK price).
The delivery was fast enough and the two times I used the help system, they responded intelligently within 24 hours.
However, they really need to get some auto update mechanism for the 'process tracking' part of their website, because it doesn't get updated at all till the product is delivered, and that is very worrying. Honestly, it would be better to shut that page down completely, and have no tracking at all, than to have tracking which is not updated so just leaves you worried about where your money has gone. Maybe they are just rushed off their feet, or under-staffed or whatever, but they should either keep that tracking page updated, or shut it down completely!
Got an amour 28 ultra as described shipping was ok but they used DHL so the wait for shipping was worth it these people are not a scam don't worry about your money on this website it's safe
Amazing range of products, great prices available with PayPay Pay in 4. Fast shipping and product arrived in perfect condition. Would use your company again.
Etoren listed an item as "In Stock" charged my credit card for the full amount of over $4000 when it wasn't "In Stock."
When it hadn't shipped after three days, I had to ask what was going on. They would have just let me sit there wondering. It turns out it would be ten days or more before they expected to be able to ship. Very deceptive practice.
I have never been charge the full amount unless the item was shipping promptly.
Their response is complete BS. When it didn't ship and I asked when it would they told me about ten days for shipping not delivery. In stock is NOT.
Reply from ETOREN2025-06-18
Dear Greg Parker,
We have thoroughly reviewed your feedback and wish to give our comments.
The misunderstanding arose due to 2 assumptions made "IN stock means ship out in 2 days" and "Payment can be captured only when product is shipped".
Your order was placed on 4th June and the communicated dates before you completed checkout was "Estimated delivery 16 - 23rd June". Compared to a domestic US store, we ship worldwide and delivery dates can be very different for customers in different countries. We believe estimated delivery dates is ultimately most relevant info for customers and not despatch days which might work in USA.
There are no intention of deceptions, we have received your order, captured your payment, order is confirmed and parcel will be expected to reach you withing delivery dates communicated to you. It is a straightforward order process. We are sorry that there has been misunderstanding. We always do our best to provide accurate information in best way we can but it is inevitable that some misunderstanding can still happen, we will review what we can do to prevent similar issues.
Professional company I ordered a Oppo x8 Ultra chinese international version, all worked out nice from beginning when I switch on the mobile and changed to English, I installed Google keyboard and set google password menager as default and I felt like to have the full international version not available on market! 1 TB , price slightly hight in comparison to other online shop as this was the satellite version and the normal version not available with them. Delivery was perfect on 22 May, between the expected lenth of delivery date(19 to 29 May) by DHL very safe, tax included as EURO zone. Only little suspence I got as the tracking of shipping status came only almost the last day so you may feel uncomfortable after waiting many days but the customer care was always ready to assure me that all was fine, the reply was fast same day. Etoren is a very honest and professional website. Their installation of google service(this why the mobile is unsealed) is perfect and you didn't even notice it . The mobile is not rooted like it happens some year ago when I brought one Xiamoi 11 ultra from less professional web site that I didn't mention the name here...with few starting bugs like a temporary google account created by them etc.
Also with chinese version I am getting regular software update almost every week! Overall I am satisfied.
Dear customer,
Based on your feedback, the delivery date of your order is extremely slower than what you have expected.
We checked on your order, the estimated delivery dates given to you - before, during and after checkout is May 12 - May 23 and it seems you may not have noted it. According to DHL tracking, your order was finally delivered on 23rd May. We have delivered the order to you successfully within the dates estimated. It is always in our best interest to improve delivery time to customers and all customers are always excited to receive their orders asap. While it still has not met your expectations despite the successful delivery, we hope you can reconsider your rating of our service based on the successful completion of order within communicated time.
Communication with store was great. All questions has been answered. Product was as in description and the delivery was accurate. No delays at all. Store is highly recommended!
The customer support was quick and great, but the system itself could use some improvement. The first order automatically refunded after one week due to ordered product being out of stock. After the second order, it took about two weeks before shipping information appeared and became trackable. All in all, the product arrived at the very limit of the given time frame and in great condition.
Installation of google on Chinese set to international buyers. Google works well on my new Honor Magicpad 2... Product reached me fast. Good choice for choosing Ninjavan.. able to have options on receiving the my parcel at my convenience after work.
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