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Travel & Vacation

ETravelSim - Travel eSIM

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415 reviews

3.3415 reviews
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About ETravelSim - Travel eSIM

Data updated
Website
etravelsim.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
97% (150/155)
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+ 6592361258[email protected]etravelsim.com

About this business

ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.

Written by the business, not verified by us.

Is ETravelSim - Travel eSIM legit?

ETravelSim - Travel eSIM (etravelsim.com) has a 3.3 out of 5 rating on OK.one, based on 415 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 33% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers love how simple it is to set up their travel eSIMs, noting that connection speeds and network coverage are consistently reliable when traveling abroad. Many people find the digital delivery instant and appreciate the helpful guidance when needing a quick connection for their trips. Some reviewers were not happy with customer support, mentioning that getting a reply via WhatsApp took too long or sometimes went completely unanswered. A few travelers also experienced occasional technical delays or unexpected issues when trying to get their mobile data plans working properly right away.

Auto-generated from all reviews of this business. For reference only.

What people say

f
fran h..United States · 6 reviews · Experienced 2025-02-10 ·

Excellent tech support

Excellent tech support. The staff was available through what’s app to help me get the eSIM installed. Traveled to US. Couldn’t get connectivity in Florida but once I got to California and New England, it was excellent internet service. I’ll buy again when I travel to Europe.

Reply from ETravelSim - Travel eSIM2025-02-26

Dear Fran h, thank you for sharing your experience. Our customer support team dedicatedly works 24*7 to attend our user's request/complaints and attempt to resolve at the earliest they can. Thank you for using our eSIMs Team eTravelSIM

L
LoolaSaudi Arabia · 5 reviews · Experienced 2025-02-23 ·

Customer service is top notch!

Customer service is top notch! Very quick in response and with you every step of the way!

Reply from ETravelSim - Travel eSIM2025-02-24

Dear Loola, Thank you for posting a review of us. We are thrilled to know about your experience with our team. Thank you Team eTravelSIM

Zack CurrieTanzania · 1 review · Experienced 2025-02-24 ·

Activated 2 sims

Accidentally activated 2 sims at the same time, the etravelsim team were easy to communicate with offering prompt and informative reply’s. And the issue was sorted with no hassle. I’d recommend etravelsim

Reply from ETravelSim - Travel eSIM2025-02-24

Dear Zack, we are glad to know that you used our eSIM and found our team supportive. Our aim to to provide hassle free services to our valued customers. Your recommendation of our eSIMs to others is highly appreciated. Thank you Team eTravelSIM

L
LeoniePoland · 4 reviews · Experienced 2025-02-20 ·

Excellent customer service!

I was having trouble installing my eSIM. So I contacted the customer service team. They talked me through everything I needed to do, checked the information I sent and I had in fact installed the eSIM but not activated it. The team was patient and helpful. Would recommend to anyone!

Reply from ETravelSim - Travel eSIM2025-02-21

Dear Leonie, thank you for posting your review for our services. Our customer care team dedicatedly works 24&7 to attend our customer's request/query and ensure the solution is given to our valued users at the earliest. Thank you for using our services. Team eTravelSIM

Sama BegumTürkiye · 1 review · Experienced 2025-02-21 ·

The esim is great

The esim is great. Works straight away. At first I had some issues but customer service sorted everything out very quickly. Would highly recommend.

Reply from ETravelSim - Travel eSIM2025-02-22

Dear Sama, thank you for posting the review for us. We are glad to know that you recommend our eSIMs to others. Thank you Team eTravelSIM

L
LeorIsrael · 7 reviews · Experienced 2025-01-27 ·

Excellent Cost efficient service

Reply from ETravelSim - Travel eSIM2025-02-21

Dear Leor, thank you so much for giving the 5 star rating to our services. Our team dedicatedly works 24*7 to ensure that our valued customers get hassle free services on their trip. Thanks Team eTravelsim

V
VicUnited Kingdom · 27 reviews · Experienced 2025-02-20 ·

Excellet Data eSim

I bought a data eSim for my trip to South Africa - 10gB over 30 days. Simple to install; worked perfectly. Excellent service. I'd definitely use again for the same and elsewhere. Highly recommended.

Reply from ETravelSim - Travel eSIM2025-02-21

Dear Vic, we are glad to hear about your experience with our eSIM services. Your recommendation to others is highly valued. We would love to serve you in the future by offering our eSIM products Team eTravelSIM

B
BenoitHong Kong SAR China · 1 review · Experienced 2025-02-19 ·

unlimited 15 days plan it's a fake

I purchased the unlimited 15 days plan, it only worked up to 1gb daily then reduce to a speed that is unusable. Totally misleading product description. It's not unlimited.

Reply from ETravelSim - Travel eSIM2025-02-21

Hi, you bough the product that comes with 1GB per day data and after the consumption of 1GB the speed is reduced. The information is clearly written on the product page. Product description Fair Usage Policy: Our eSIM plan provides unlimited data throughout the agreed-upon duration, subject to a cap of 1 GB daily. https://etravelsim.com/products/china-hong-kong-macau-esim?variant=42822705447093 Thank you Team eTravelSIM

M
Mrs Lynn MorrisUnited Kingdom · 29 reviews · Experienced 2025-02-03 ·

Good coverage & very easy to set up

I purchased this eSIM for a trip to Anguilla. It was easy to set up & the coverage while we were there was excellent. Reasonable price too! Very impressed by etravelsim as there is a good list of countries where the service is provided & due to the ease of use I will be using this service for future trips in other countries!

Reply from ETravelSim - Travel eSIM2025-02-19

Dear Mrs Lynn Morris, thank you for posting the review. We are thrilled to know that you found our eSIM services easy to use and reliable for the data connection. we would love to serve you in the future Thanks Team eTravelSIM

J
John McIntyreIreland · 15 reviews · Experienced 2025-02-13 ·

Simple quick and works well.

Simple quick and works well for Morocco. I had never tried an eSIM but this was well explained and worked a treat. Pro tip is to set it up before you travel but either way you’ll need WiFi to do so. And get more data than you think you need as mapping is essential in Marrakesh. I have since found out that the eSIM can added manually if you only have a single device to hand or by scanning a qr code if you have access to a second device. Excellent

Reply from ETravelSim - Travel eSIM2025-02-19

Dear John, thank you so much for giving the 5 star rating to our services. Our team dedicatedly works 24*7 to ensure that our valued customers get hassle free services on their trip. Thank you Team eTravelSIM

C
ClaraIsle of Man · 1 review · Experienced 2025-02-14 ·

Bad Internet Connection

Installation and everything went perfect and in time. But unfortunately bad internet connection almost 50% of the time... So I can not really rely on this eSim and I have bought another one from another Provider. Very sad.

Reply from ETravelSim - Travel eSIM2025-02-16

Hi, Apologies for the inconvenience caused. Let our team investigate this and get back to you. The complaint was resoled and the intent is working good on your eSIM. In case you face any problem, kindly feel free to write to [email protected] Team eTravelSIM

L
LinFrance · 1 review · Experienced 2025-02-11 ·

Recommend

Recommend! Really good and fast 5G network for my iPhone. Easy to use! Cheap price! I will buy them again in the future

Reply from ETravelSim - Travel eSIM2025-02-12

Dear Lin, we are glad to know about your experience with our eSIM services. We do always aim to keep offering the easy to use, reliable and cost effective eSIM solutions to our valued customers. Thank you Team eTravelSIM

S
SandyFrance · 2 reviews · Experienced 2025-02-11 ·

Very reliable !!

So easy to order online, good prices and customer service very efficient. It's the 4th time I'm using it and I'm really satisfied. Very reliable.

Reply from ETravelSim - Travel eSIM2025-02-12

Dear Sandy, thank you for posting the review. We are glad to hear about your experience. Team eTravelSIM

Curtis YipHong Kong SAR China · 1 review · Experienced 2025-02-07 ·

Such a scam!

I purchased the unlimited 15 days plan, it only worked up to 1gb daily then reduce to a speed that is unusable. Totally misleading product description.

Reply from ETravelSim - Travel eSIM2025-02-07

Hi Curtis, you bought the plan with 1GB per day limit and the same was delivered to you. You are using the eSIM and it works well. The speed limit is reduced after you consume the 1GB per day limit. This information is written on our website too in the product description. Thank you!

M
MaryIreland · 10 reviews · Experienced 2025-01-30 ·

Amazing coverage

Amazing coverage Never knew about this and I’ve also had huge data bills after visiting the USA . The coverage and quality has actually been amazing Will def use again and recommend to friends and family coming to the US I set it up in Ireland before travelling to the USA and it has been great . Bought it for ten days and extremely reasonable

Reply from ETravelSim - Travel eSIM2025-02-04

Dear Mary, thank you for sharing your review. We are glad to know that you found our eSIM services reliable and you recommend us to others Thank you Team eTravelSIM

Tiberiu DenesRomania · 4 reviews · Experienced 2025-01-29 ·

Fast and secure

Fast and secure. Good prices. Recommend to everyone. If any problem, dont worry customer support answer very fast

Reply from ETravelSim - Travel eSIM2025-01-31

Dear Tiberiu Denes, Thank you for posting the review for us. We are glad to know that you liked our services. Our aim is to assist our customer in real time and resolve their problem. Thank you Team eTravelSIM

K
KSAustralia · 2 reviews · Experienced 2025-01-29 ·

Quick, easy and no messing around

Having struggled with alternatives wanting multiple factor identification authentication (that would fail without explanation) this service was refreshingly quick and easy. I spent more than $50 on roaming charges trying to sign up to alternatives whereas this one was a breeze! Highly recommend.

Reply from ETravelSim - Travel eSIM2025-01-30

Dear KS, thank you for sharing your feedback. We are glad to know about your experience with our eSIM products. We will keep offering the hassle free services to our valued customers. Thank you Team eTravelSIM

A
Andreas BodeGermany · 1 review · Experienced 2025-01-30 ·

Great support

Had some struggles to activate access... support team helped me immediately and we found the issue. eSIM now working properly. Fantastic customer service!

Reply from ETravelSim - Travel eSIM2025-01-30

Dear Andreas Bode, Our team is available 24&7 to attend our customer's complaint/requests and make their experience good. Thank you for your review. Team eTravelSIM

C
ConsumerUnited Kingdom · 6 reviews · Experienced 2025-01-30 ·

Fantastic customer service that I could…

Fantastic customer service that I could not fault. I purchased an eSIM in the UK for India in arrival to India I was struggling to set up the sim, I contacted customer service on the live chat who guided me through the process with screen shots and messages. I would like to point out the problem was my lack of technical knowledge but with the help they provided my sim is now up and running. Superb customer service and a company I will highly recommend to others.

Reply from ETravelSim - Travel eSIM2025-01-30

Dear Consumer, thank you so much for posting the review for us. Your recommendation of our eSIM to others is highly appreciated. We are glad to learn that you found our eSIM services reliable. Thank you Team eTravelSIM

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