Evolve

Hi Linda, It sounds like Condo #1504 at the Palms Resort gave you and your husband the perfect Myrtle Beach getaway. From the spotless oceanfront space and fully equipped kitchen to the convenient location within walking distance of everything, we’re glad it had everything you needed for a wonderful stay. Thank you for the glowing recommendation, and we hope your return trip in March is just as memorable!

Hi Carole, Thank you for taking the time to share your feedback. Owner satisfaction is an important part of our operations, and we’re sorry that your experience may not have reflected that commitment. Your comments have been shared with the appropriate teams as part of our ongoing efforts to improve. After reviewing the information available, we were unable to locate an active owner account associated with your review. We’d appreciate the opportunity to better understand your concerns and determine how we may be able to help. If you’re open to continuing the conversation, please contact us at 877-818-1014 or send us a direct message through any of our social media channels.

Hi Nick, We’re sorry to hear that you felt unsupported when an issue arose with a guest. Owners should feel confident that they have a reliable partner during challenging situations, and we understand that your experience did not reflect that. Your review has been shared as an opportunity to help us evaluate and improve our processes moving forward. Although you’re no longer with Evolve, please know you’re always welcome to reach out if there’s ever anything we can support you with.

Hello Freddie, Denise, and/or David, We’re sorry to hear about your experience, as this does not reflect our standard process. We were unable to locate any recent cases regarding this concern under the account associated with your email, and we’d appreciate the opportunity to investigate further. When a guest exceeds a property’s maximum occupancy, we have policies in place and will take prompt action when appropriate documentation, such as footage from a disclosed outdoor surveillance camera, is provided. However, interior cameras are strictly prohibited, and visiting the property to take photos while guests are present is considered an invasion of privacy. Please call us at 877-818-1014 so we can locate the reservation, review what occurred, and determine the appropriate next steps.

Hi John, Thank you for taking the time to share your experience with Evolve. Your feedback is important to us and has been shared internally to help improve how we communicate with both guests and owners. After reviewing the available details, we were unable to identify a specific issue that matched the concerns described in your review. We also requested additional information through this platform but did not receive a response. If you’re open to discussing your experience further, please contact us at 877-818-1014 or send us a direct message through any of our social media channels so we can learn more and determine how we may be able to assist.

From an easy booking process to helpful reminders and local recommendations, we’re glad our communication helped make planning your trip feel seamless. It’s also great to hear the condo was exactly as described. Thank you for sharing your experience!

A clean, cozy stay, easy communication, and a smooth experience from booking through checkout sounds like a great trip to us! We’re especially glad the host and owner made such a positive impression and helped earn those five stars. Thank you for sharing the recognition with them and we hope to host you again for your next trip!

Hi there, It sounds like this townhouse checked all the right boxes, from the stylish interior and convenient location to the rooftop deck and its impressive view. We’re also glad communication was prompt throughout your stay. We’d be happy to welcome you and your wife back anytime!

Hi Allison, Thank you for sharing both what worked well and where the stay fell short. We’re pleased the property was beautiful, accurately represented, and well suited to your needs. However, the conflicting information about the grill, along with the limited utensils and locked bedroom closet, should not have created uncertainty during your stay. We appreciate you bringing these details to our attention and hope to provide an even better experience the next time you stay with us.

A responsive and accommodating booking experience can make all the difference after a long day of travel. We’re glad the representative was able to arrange an early arrival and help your stay get off to a smooth start! Thank you for staying with us, and we hope to host you again soon.

Hi Tim, Everything you wanted and more is exactly what we hope for! We’re so glad the home felt thoughtfully prepared, easy to access, and ready to meet your needs throughout the stay.

Hi Marilyn, We’re sorry to hear about the serious health issue preventing you from taking your trip to Bentonville. We understand how upsetting it was to learn that your reservation could not be moved or refunded just five days before check-in. After reviewing the reservation, we found that the request fell outside the cancellation policy agreed to at booking, which provides a full refund for cancellations made at least 14 days before check-in and a 50% refund for cancellations made 7 to 14 days before check-in. Because the request was made 5 days before arrival, we were unable to approve the refund or transfer the reservation to new dates. However, we’re happy to review the circumstances again if you can provide supporting medical documentation. While we cannot guarantee a specific outcome, we’ll advocate for your request to receive further consideration. Please contact us at 877-818-1014 or send us a direct message through any of our social media channels and we'll be on standby to proceed with next steps.

Hi Michelle, That’s exactly what we like to hear! We’re so glad you enjoyed your stay and hope your next getaway with us is just as good, if not better.

Hi Donald, Thank you for taking the time to share your feedback. Making vacation rental ownership easier is one of our core commitments, and we’re sorry this has not been reflected in your experience with us. We’ve shared the comments from your review with the appropriate teams so they can be considered as we continue improving how we support our owners. We’d also like to provide additional context regarding our service options. As operating and staffing costs have increased across the vacation rental industry, Evolve has maintained its starting management fee of 10% while expanding distribution and working to improve response times. Our Evolve Plus plan offers owners the option of more dedicated support for an additional fee, allowing them to choose the level of service that best aligns with their needs. We’ve also introduced AI-supported tools to help improve efficiency. We recognize that these tools still have opportunities for improvement and will continue refining how they are used to better support both owners and guests. Should you have a specific concern that still needs assistance, please contact us through one of our social media channels or call 877-818-1014.

Hi Krista, We’re sorry for the confusion surrounding the promotional offer and the changes to your reservation. After reviewing the details, we confirmed that the offer provided discounted rates for adding a night before or after your original stay rather than 25% off the entire reservation. Although the reservation was initially extended, the added night was later removed. As a result, the stay no longer qualified for the promotional rate. We understand how the wording may have caused confusion and have shared your feedback with the appropriate teams for review. If you have any questions or need assistance with anything else, please feel free to contact us directly at 877-818-1014 or through any of our social media channels.

Hi Russell, There’s nothing quite like arriving to an immaculate cabin and discovering an incredible lake view waiting for you. We’re happy the thoughtful amenities, peaceful setting, and communication throughout your stay all made a great impression. Thank you for choosing Evolve!

Hi CJ, It sounds like this home was a great fit for your Chicago getaway! We’re glad the location made it easy to explore Loyola University, nearby restaurants, coffee shops, and the beach, while still giving all six guests plenty of room to relax. Thank you for staying with us, and we’d be happy to welcome you back!

Sounds like this cabin provided everything you need from the comforts of home to experienced hosts! We're glad you had a wonderful stay!