Evolve

Hi Andres, Thank you for taking the time to share your feedback. Owner experience is extremely important to Evolve, and we’re sorry to hear that your experience prompted this review. Your comments have been shared with the appropriate teams to help guide future improvements in how owners are supported. To better understand what happened and determine how we may be able to assist, we’d appreciate the opportunity to learn more about your experience. If you’re open to continuing the conversation, please contact us directly by phone at 877-818-1014 or through any of our social media channels.

Hi Deanna, We're so happy that you're so pleased with your full experience! That's the type of service we aim to provide. Thank you for choosing Evolve and for the kind recommendation!

Hi Ed, This review has a little bit of everything we love to hear: a neighborhood that felt right, a home that impressed, and a bed that clearly understood the assignment. We’re so glad it was such a standout stay, and appreciate you for taking the time to share your experience.

Hi Teresa, No surprises, a great location, and helpful communication along the way. Sounds like this stay delivered. Thank you for choosing Evolve and for the kind recommendation!

Now that sounds like the perfect setup for a side-by-side trip. We’re glad the cabin had the amenities you needed, kept you close to Sturgis and Deadwood, and made it easy to hit the trails right from your stay! We appreciate you for staying with us and sharing your experience.

When the whole group has space to settle in and a water view to enjoy, you know it’s a good stay. We’re so happy the home worked well for your group of ten and hope to host you again soon!

Everything you hoped for, exactly as listed. We’ll take that as a win. We’re glad the home was comfortable, the location was wonderful, and your questions were answered along the way. Thank you for taking the time to leave us your review, and we hope to host you again soon!

Hi Blanche, A great place, lots of room, and helpful support from Angela? That sounds like a wonderful stay all around. We’re so happy you enjoyed your time with us!

Clear instructions, an easy process, and a clean home waiting for you? That sounds like a win all around. Thank you for the kind review. We’re so glad you had a great experience!

Hi Sheila, A smooth stay starts with knowing exactly who to reach and what to expect. We’re so glad the communication was clear and that having an assigned contact helped make your experience feel easy and supported. Thank you for staying with us, and we hope to host you again for your next trip!

Hi Jennifer, A great, clean house is always wonderful to hear, and we’re happy the stay was enjoyable overall. That said, we appreciate you flagging the minor issues, including the landscaping and umbrella. We’re sorry to hear the umbrella came loose and hope your friend is doing okay. We’ll pass this along so the appropriate team can review and address any needed updates. Thank you for the helpful feedback and for choosing Evolve!

Short, sweet, and exactly what we hope for: a good stay that everyone enjoyed. Thank you for booking with Evolve. We’re glad your group had a great time!

Hi Billeigh, Your feedback is important to us, and we sincerely apologize that your experience did not reflect the level of service we aim to provide every guest. We’ve shared the details of your review with the appropriate teams so your feedback can be used to help improve our service moving forward. After reviewing your account, we see that you requested to cancel your current reservation and apply the funds toward a different property and date. Because your reservation was booked through Airbnb, we’re unable to process an Evolve travel credit, as Airbnb is the Merchant of Record for your reservation. That said, we’ve requested that a member of our Executive Escalations team provide further assistance. They should be reaching out to you shortly to discuss next steps. Thank you again for booking with us. We appreciate your continued patience and look forward to connecting soon.

Hi Arturo, We’re genuinely sorry to hear that your experience has not reflected the level of service we aim to provide our owners. Your feedback is important to us, and we’ve shared it internally to help improve how we support owners moving forward. We attempted to review your account to determine how we could assist, but we were unable to locate the details needed based on the limited information associated with this review. We also requested additional information but did not receive a response. If you’re open to discussing your concerns further, please contact us directly by phone at 877-818-1014 or through any of our social media channels.

Hi Maged, Thank you for taking the time to share your review. We understand how frustrating this situation has been, especially after partnering with Evolve for several years, and we sincerely apologize for the confusion and inconvenience you’ve experienced. We’ve shared the details of your review internally so your feedback can be used to help improve how we communicate with and support owners moving forward. We’d also like to provide some clarification regarding the cancellation fee process. Cancellation fees are charged by our distribution partners when an owner is unable to honor a confirmed guest booking. When a cancellation is due to unforeseeable or extenuating circumstances, Evolve can submit supporting documentation to the distribution partner for review. These requests are reviewed on a case-by-case basis, and the final decision is determined by them. After reviewing your case, we confirmed that you initially contacted us to cancel a booking due to property damage from the water leak. Once documentation was submitted and reviewed, we were able to work with the distribution channel for that booking to have the fee waived. However, there was an additional booking that also required a waiver request. Our team sent a follow-up email requesting additional action to help prevent that fee from being charged, but we did not receive a response. This limited our ability to continue advocating on your behalf before the fee was applied. That said, we understand your concern and acknowledge the frustration this has caused. Since a dispute has now been filed with your financial institution, we will allow that process to continue and proceed accordingly once there is an outcome. If there’s anything else we can assist with in the meantime, you can contact us by phone at 877-818-1014 or through any of our social media channels.

Hi Michael, Now that sounds like a golf trip done right! We’re thrilled the Homestead home was clean, beautifully decorated, and the perfect place to relax after time on the course. Thank you for the glowing recommendation!

We're delighted to hear that your first vacation rental experience went smoothly! We hope many happy memories were made!

A simple reservation, smooth arrival, and a place that hits the sweet spot for one or two travelers? We’ll call that a win. Thank you for staying with us, and we'd be honored to host you again.

Hi James, This review made us smile. A beautiful home, friendly neighborhood, top-notch finishes, and everything working like new? Sounds like Ocean Springs treated you well. Thank you for the kind words. We’re so happy the home left such a lasting impression!

Hi mp, A peaceful, clean stay is always a win. We’re so glad you had a comfortable experience and appreciate you staying with us!