Evolve

A multi-acre retreat with deer, birds, porch time, and Boerne dining close by? Yes, please. We’re thrilled the home gave you and your wife such a relaxing countryside escape!

Hi Sherri, Thank you for taking the time to share your experience. We sincerely apologize for the frustration, stress, and disruption this caused, especially after traveling several hours with your family for what was meant to be a Father’s Day weekend. After reviewing internally, we found that although your reservation appeared confirmed through Booking.com, it was not properly confirmed in Evolve’s system due to an integration issue between Booking.com and our platform. Because the reservation details and required information did not fully sync to our system, the booking was unable to proceed as expected. We understand how confusing and upsetting this must have been, particularly after receiving confirmation and seeing the charge on your credit card. We’re glad to hear the charge has since been credited back, but we recognize that does not make up for the inconvenience or disappointment your family experienced. Your feedback has been shared with the appropriate teams so this can be reviewed further and used to help prevent similar situations moving forward. Once again, we’re sorry this was your experience and appreciate you bringing it to our attention.

Hi Paul, Your experience matters to us, and we appreciate you bringing these concerns to our attention. We’ve shared your feedback internally so it can be used to help improve how we support guests moving forward. We’d also like to provide some clarity regarding how the review process works with our distribution partners. When guests leave reviews, those reviews typically go through an approval process with the distribution partner before they are posted to the listing. This process can sometimes take several days or longer. Since Evolve is not responsible for approving, removing, or posting these reviews, we’re unable to manipulate how or when they appear. Additionally, when in-residence issues occur, guests should contact the owner or guest contact directly, or reach out to Evolve so we can help review and address the concerns in real time. Since we were not contacted during your booking regarding these issues, we were unable to provide assistance while the stay was active. That said, we’ve created a case internally and escalated your concerns to the appropriate team for review. They may reach out to you for additional information. Thank you again for sharing your feedback. If you have any other questions or need further assistance, you can contact us by phone at 877-818-1014 or through any of our social media channels.

Hi Mychal, Thank you for taking the time to leave such a thorough review and share your feedback as an Evolve owner. We’re sorry to hear that your experience did not meet expectations, and we want you to know your comments have been shared with the appropriate teams as we continue looking for opportunities to improve. We’d also like to provide some clarity around the concerns mentioned in your review: Regarding cancellation fees, these are often determined by the policies of third-party booking platforms and can vary based on the reason for cancellation and how close the cancellation occurs to the check-in date. When applicable, our team can submit a waiver request on an owner’s behalf, especially when the cancellation reason is unforeseeable. Supporting documentation may be needed to help us advocate as effectively as possible. Regarding property standards, owners are responsible for ensuring their homes meet Evolve’s 4 Core Property Standards: Safe, Clean, Guest-Ready, and As-Advertised. These standards help protect the guest experience, owner performance, and distribution channel eligibility. When our team provides guidance or requests follow-up, it is intended to help keep the property aligned with those standards and marketplace expectations. We also hear your feedback about the service experience. While all Evolve teammates are trained to support our owners and guests according to our company standards, we recognize there are always opportunities to improve. Your feedback has been shared with the appropriate teams for internal review. We see that you have already submitted a resignation case, and while we’re disappointed to lose your partnership, we appreciate the opportunity to have supported your property. If there is anything else we can assist with, our team can be reached by phone at 877-818-1014 or through any of our social media channels.

Hi Cindy, Thank you for taking the time to leave us a review and for bringing your concerns to our attention. After reviewing internally, we were not able to locate any documentation or previously submitted complaint regarding your stay. Not to worry, we’ve created a case so our team can begin looking into this further. The appropriate team will be reaching out shortly to gather more details.

Hi Ally, Our 4 Core Property Standards are Safe, Clean, Guest-Ready, and As-Advertised, and we sincerely apologize that your experience fell short of those expectations. We’ve shared the details of your review with the appropriate teams, including the owner, so your feedback can be used to help improve our processes and the guest experience moving forward. After thoroughly reviewing your case, we confirmed that these concerns were first reported to Evolve on the day of checkout. When in-residence issues arise, especially when there is difficulty reaching the owner or guest contact, Evolve should be notified as soon as possible so we can step in and determine the appropriate next steps. Depending on the situation, this may include resolving concerns in real time, reviewing relocation options, or considering compensation when appropriate. Because we were not contacted during the stay, our ability to review, verify, and address the concerns in real time was limited. We also reviewed the documentation provided, and while we understand the concerns raised, the documentation did not confirm the reported issues with bats or the laundry machine. That said, we made the decision to approve a partial refund as a hospitality gesture to help offset some of the inconvenience experienced. We appreciate you staying with us and are sorry this was your experience. If there’s anything else we can assist with, you can contact us directly by phone at 877-818-1014 or through any of our social media channels.

Hello Barbara! Thank you so much for your kind words and for trusting Evolve with your property! We're thrilled to hear that your experience has been positive from Sales and Onboarding through working with your Dedicated Performance Advisor. Getting your first booking within 3 days and having the month filled within 10 days is exciting news! We're also glad our 24/7 support team was able to step in and quickly assist with your first guest issue. Providing responsive support and delivering on our commitments is what we strive for every day. Thank you for being part of the Evolve family, and we look forward to supporting your continued success!

Hi Pam, Your kind words mean the world to us! We’re so glad our team could keep things easy and responsive for you. Here’s to many more seamless, memorable stays with us!

Hi Jose, Nothing beats a relaxing waterfront getaway. We're so happy you loved the property and your time with us. Come back anytime!

Hi Linda, Prompt replies make all the difference, and we’re so glad our team delivered. Thank you for trusting us with your booking, and we look forward to hosting you again soon.

Appreciation from seasoned travelers means a lot! We strive to translate our travel know‑how into memorable guest experiences. We’re glad you enjoyed your time and hope to see you again soon.

That’s the kind of stay we love to hear about. Simple booking, easy access, helpful communication, and a beautiful home to top it all off. Thank you for choosing Evolve!

16 nights, one great house, and a smooth arrival? Sounds like a stay well spent. We’re so glad the experience was seamless from booking to check-in. Thank you for staying with us, and we hope to host you again for your next travel.

Hi Christopher, Thank you for sharing your experience. We're truly sorry for the frustration and disappointment this situation has caused. We want to be transparent: your reservation at the Egg Harbor, WI, property was cancelled on June 9 as part of a broader cancellation that impacted multiple guests booked at this listing. We understand how disruptive it is to have a reservation cancelled, especially when you are not provided with a clear explanation, and we sincerely apologize for the confusion surrounding the communication of this cancellation. The information provided to us regarding the cancellation was very limited, as this was a cancellation initiated through Airbnb. As a result, we were not given many details that we could share with affected guests. Based on our records, Evolve processed a full refund of all funds collected through our systems. If there are any remaining third-party booking fees that have not been refunded, those fees would need to be addressed directly with Airbnb, as we do not have the ability to refund charges collected and retained by their platform. We understand that this information may not have been communicated clearly during your previous interactions with our live agents, and we apologize for any misunderstanding that may have resulted. If you believe you are still missing any portion of your refund, please reach out to us directly and we would be happy to review the details with you and ensure everything that can be refunded on our end has been properly processed. Again, we sincerely apologize for the inconvenience and appreciate the opportunity to clarify what occurred. — The Evolve Team

Clean, quiet, comfortable, and family-approved. Sounds like a win to us! We’re so glad the home was a great fit for bringing everyone together. Thank you for staying with us, and we hope to host you again for your next trip!

Hi CK, We take concerns like this very seriously, and we’re sorry to hear about the frustration surrounding blocked dates, the reported flooding at your property, and the cancellation fee. We attempted to review your account internally, but we were unable to locate it based on the limited information associated with your review. Please contact us directly by phone at 877-818-1014 or through any of our social media channels so we can gather more information and look into this further. We’d appreciate the opportunity to better understand what happened and help determine the appropriate next steps.

Hi Vivian, Thank you for taking the time to share your concerns. Guest safety is extremely important to us, and we sincerely apologize if your experience did not reflect that standard. After reviewing your booking internally, we were able to confirm the following: - During your stay, you contacted us regarding difficulty locking the back door. However, because you left the property to secure alternative accommodations, our team was not given the opportunity to investigate or attempt to replicate the concern while the reservation was active. Following your departure, an in-person inspection was completed by a maintenance team member, who confirmed that the door was fully functional. - Outside of the lock concern, no additional issues were reported to us during your reservation. We always encourage guests to report concerns as soon as they arise so our team has the opportunity to review, address, and, when appropriate, explore possible compensation options. - Regarding the location, guests are responsible for reviewing the property location and surrounding area before booking. Evolve is able to assist with concerns related to the booking process and in-residence issues, but matters outside of those areas are generally outside the scope of our support. That said, your feedback has been shared with the appropriate teams, including the homeowner, to help identify opportunities to improve the guest experience moving forward. If you have any questions or need additional assistance, please contact us by phone at 877-818-1014 or through any of our social media channels.

Hi William, Thank you for taking the time to share your review. Your feedback is extremely important to us, and we’ve shared it with the appropriate team to help guide future improvements. After reviewing the details internally, we understand that you reached out about a monthly discount after seeing a lower price on Airbnb. For context, certain discounts are specific to Airbnb and cannot be replicated or renegotiated on other distribution platforms or directly through Evolve. We apologize that we were unable to provide further assistance at the time. If there’s anything else we can help with, please contact us by phone at 877-818-1014 or through any of our social media channels. UPDATE: Hi William, Thank you for providing additional details. After reviewing your booking internally, we have processed a full refund as a hospitality gesture. Please keep in mind that, depending on your financial institution, it may take 5–7 business days for the refund to appear. As previously mentioned, feel free to contact us directly if there's anything else we can support with.

Hi Avishek, Thank you for taking the time to share your feedback. We understand the impact this cancellation had on your trip, and we sincerely apologize for the inconvenience. Cancellations are rare, but they can happen when unforeseen circumstances arise. Unfortunately, this was one of those situations. While a refund request was processed on our end, we acknowledge that our team could have provided stronger support with relocation assistance. Your experience has been shared with the appropriate teams so we can review what happened and identify opportunities to better support guests moving forward. Additionally, since this reservation was booked through Hopper, they are in the best position to provide further assistance regarding the current status of your refund. We recommend reaching out to them directly for any additional refund-related questions. If there’s anything else we can help with, please contact us by phone at 877-818-1014 or through any of our social media channels.

Hi Caroline, Thank you for sharing your experience with us. Guest satisfaction is extremely important to our team, and we sincerely apologize that this was not reflected in your experience. After reviewing the details of your booking, we confirmed that your reservation was canceled in our system. The partial refund was automatically processed based on the cancellation policy agreed to at the time of booking. That said, a request was sent to Booking.com to process the remaining refund on their end. Since Booking.com is the merchant of record for your reservation, we’re limited in the assistance we can provide in enforcing the full refund. We recommend reaching out to Booking.com directly for the latest update on the remaining amount. Once again, we apologize for the inconvenience. If you have any additional questions or if there’s anything else we can help with, please contact us directly.