Evolve is a hospitality company with a mission to make renting a vacation home easy for both owners and guests.We work on behalf of our owners, managing the hardest parts of their rental business from online listing optimization to 24/7 guest support and more.We also promise our guests homes that are 100% ready for their arrival so they can be sure that, when they rent an Evolve home, it will live up to their expectations—or we’ll make it right.
Written by the business, not verified by us.
Is Evolve legit?
Evolve (evolve.com) has a 3.6 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 34% give 1 star; The business has replied to 79% of negative reviews. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the wonderful locations, noting that the properties are situated in peaceful areas close to nature, beautiful countryside, and convenient local attractions or beaches. Guests consistently appreciate the comfortable accommodations, well-stocked kitchens, and relaxing outdoor spaces like spacious decks and scenic porches that make stays memorable.
However, some people mentioned experiencing difficulties with customer support when trying to resolve urgent issues, communicate changes, or receive timely assistance. A few reviewers also noted occasional property maintenance shortcomings, missing amenities, or minor cleanliness oversights that required attention upon arrival.
Auto-generated from all reviews of this business. For reference only.
Safety and sanitation failure: Evolve’s business model lacks accountability
I am writing this to warn other families and to provide feedback to Evolve regarding what appears to be a significant gap in their accountability. My experience suggests that Evolve’s current structure allows homeowners to hide behind a corporate interface, avoiding responsibility for property conditions and host conduct.
The Property Standards:
After a 14-hour drive with three children, we arrived at a Crystal River, FL property that was not as advertised. Despite the "non-smoking" listing, the home had a pervasive tobacco stench. The air quality was so poor that my family woke up feeling physically unwell.
The Safety Issue:
The most distressing part of the stay was the homeowner. When we attempted to leave the next morning, the homeowner used her car to physically block our vehicle in the driveway, demanding a walkthrough while secretly recording us to manipulate our claim with Evolve.
The Corporate Barrier:
When I sought a resolution, I found that Evolve functioned more as a shield for the homeowner than a support system for the guest. The support team abruptly "closed my case" and stopped communicating after labeling my request for a full refund "inappropriate." It is disappointing that a corporation would prioritize a $585 commission over the safety and health of a family.
Conclusion:
Evolve needs to stop allowing homeowners to hide behind their corporate name and start enforcing the sanitation and safety standards they market to the public. I recommend that families look elsewhere for a company that takes guest protection seriously.
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UPDATE (Response to Evolve)
Evolve’s response proves they have zero interest in the reality of the guest experience and are only focused on damage control and keeping my money.
Verification
Evolve claims I didn't give the owner a chance to verify my concerns. This is false. It is almost like they didn't even read the review above. I was physically blocked in the driveway by the hostile homeowner who recorded us without our consent and demanded a walk-through. Evolve is currently in possession of the footage recorded without our consent.
The refund was partial and involuntary
We initially tried to push through for the sake of our children, but the air quality made us physically ill. Evolve didn't process a refund out of goodwill. They kept the money for the night we spent getting sick from the state of the home.
The Airbnb fee
Evolve is trying to pass the buck by telling me to chase Airbnb for the service fees. If Evolve had vetted this property correctly in the first place, I wouldn't be in this position. They should be taking ownership of the full refund instead of making me do the legwork for their mistake.
Evidence and Accountability
Evolve’s investigation is a corporate script designed to deflect from the fact that they are hosting a property that violates Florida sanitation and privacy standards. I am still seeking a full refund for this traumatic experience and the BBB is involved.
I repeat: AVOID rentals on all platforms—Vrbo, Airbnb, and others—that involve Evolve. Their corporate offices are based out of Denver, Colorado but they have standardized corporate negligence spread across the country.
Reply from Evolve2026-04-15
Hi Kayla,
We appreciate you taking the time to leave us your candid and honest review. Providing a positive and safe experience for our guests is extremely important to us, and we're truly sorry this was not reflected during your stay with us.
We were able to internally investigate your booking details thoroughly and would like to use this opportunity to provide some additional clarity regarding the steps taken to address your concerns:
- When you initially contacted us, we immediately reached out to the owner for assistance in resolving them. However, given the sensitivity of the timeline, we made an executive decision to process a refund for the nights not stayed.
- Upon providing the initial resolution, you were in agreement. However, you had requested assistance in obtaining the service fee paid to Airbnb. We understand there may have been hesitation in contacting them directly, but as the merchant of record for bookings made through their platform, they are solely responsible for handling service fee related requests.
- While a refund was provided for the unused nights, we are unable to issue a refund for the night that was stayed. Typically, when in-residence concerns are received, we work in alignment with the owner to inspect, verify and work towards resolving them in real time. Since the owner wasn't given the opportunity to confirm these concerns in real time, the support we were able to provide was limited to the refund already issued for the nights that weren't stayed.
That said, we acknowledge the feedback shared from your stay and have passed this along to all relevant internal parties (including the owner) to help guide future improvements in how we serve our guests going forward.
Thank you for staying with us and please feel free to reach out directly either via telephone at 877-818-1014, or any of our social media channels if you have any questions, or if there's anything else we can assist with.
Contact person couldn’t be bothered to address major isdue
I rented villa for my family for Easter. When they arrived, master toilet was plugged up and a plunger was nearby, like someone had worked on it. Both bathrooms were not clean; hair, toothpaste, urine stains on toilet/wall/floor. Dirty rugs. Family attempted to contact Donna the realtor and got no response by phone, and unhelpful response by email. Contact with Angie the cleaning lady also did not address issues. Finally after 2 days a plumber was sent and a bar of soap was found lodged in toilet. My family cleaned the property themselves and washed the rugs. Overall property was in unkempt condition for one that is supposedly on the market. Did not appear to be actively marketing the property. I would not list my property with Donna.
Reply from Evolve2026-04-15
Hi Lori,
Our core property standards ensure that every home is clean, safe, accurately advertised, and guest ready, and we sincerely apologize that this was not reflected in your experience.
Upon receiving this review, a case was immediately created for internally actioning and has been escalated to the appropriate team for immediate investigation. You should be hearing from an Evolver shortly, and they may request additional documentation to help us further support your case.
Additionally, your feedback has been shared with all relevant parties, including the owner, to help guide future improvements in how we serve our guests.
In the meantime, please feel free to contact us by telephone at 877-818-1014 or via any of our social media channels if you have any questions or need assistance with anything else.
Thank you for taking the time to flag your concerns with us, and appreciate your patience as we work towards resolving them.
The communication was great! Starting with information prior to check-in and what amenities the home provided to even calling to make sure we got in ok and everything was fine. They were very quick to respond when I had questions.
Reply from Evolve2026-04-10
Now this is the kind of review that makes our day!
We're thrilled to hear that communication hit the mark from start to finish. From pre-arrival details to checking in on you during your stay, we want every guest to feel taken care of every step of the way.
Hoping to host you again for your next trip soon.
I had questions before and after my stay and their contact person was easily accessible and responded quickly.
Reply from Evolve2026-04-09
Hello Jeri,
We’re glad we were able to assist you with your questions both before and after your stay, and that our support helped you better plan for your arrival and departure.
Please keep us in mind for future bookings. We would love the opportunity to host you again!
Hello Beth,
We’re so glad to hear you had a great time at one of our properties! Thank you for taking the time to share your experience with us.
We truly appreciate it and hope to have the pleasure of hosting you again in the future!
*DO NOT USE EVOLVE TRAVEL FOR YOUR TRAVEL NEEDS. Their customer service is horrible and they do not stand behind their stated policy.
Unfortunately I chose to cancel our reservation for a property in Breckenridge this past weekend through Evolve Travel, due to the melting snow and reports of poor skiing conditions. Even though my “trip hub” screen on the Evolve website with my reservation details clearly stated that cancellation received prior to 48 hours of check-in would receive a full travel credit from Evolve, they will not stand behind this statement. I have spent hours on the phone with Evolve, placed on hold over and over, waiting for a “supervisor” or “manager” to take my call only to be told no one is available to speak with me. Over and over. So many calls, so much time spent going in circles. Evolve states that their credit policy changed in February and they no longer issue travel credits. Yet my screen still had that statement up until the day I canceled my reservation on 3/30/26. The same property I booked still has a note that “most trips qualify for free 48 hour cancellation “. I was told today in no uncertain terms that Evolve will not issue a travel credit, and then they hung up on me. I am not asking further anything that was not stated clearly on their website for my reservation. Just a travel credit that I would plan to use in December/January. This is simple customer service 101, of which Evolve is clearly terrible at. *DO NOT USE EVOLVE TRAVEL FOR YOUR TRAVEL NEEDS. Their customer service is horrible and they do not stand behind their stated policy.
Reply from Evolve2026-04-09
Hi Rebecca,
We sincerely apologize for your experience, as well as any miscommunication or misinformation you encountered when reaching out to us. Rest assured, your feedback has been shared internally to help guide improvements in how we handle similar situations moving forward.
Since your outreach on a different platform, we’ve made a hospitality exception for your cancellation request and issued a travel credit for the full amount paid for your booking.
We hope we’ve been able to help resolve your concerns and turn your experience from a negative to a more positive one. Please feel free to reach out directly at any time if you have any questions or need assistance with anything further.
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