Exchange Life (exchange-life.com) has a 4.9 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great customer service! Reply was quick and always answered my questions. The charms are beautiful and we'll made 🫶
Hi Esmeralda, We're so pleased our team was able to answer your questions quickly and that you're happy with your charms. Hearing that you love both the quality and the customer service truly means a lot to us. We hope you enjoy adding more memories to your collection over the years!
Beautifully made charms and lovely memories to carry with me. All their products are made to a very high quality. I also like the free carry case they send them in to you. The delivery time is good and they are well packaged. I love my little charms that show my life of travelling. Would definitely recommend these. Just keep introducing more products.
Hi, It means so much to hear that your charms have become a way to carry your travel memories with you every day. We're delighted you loved the quality, the travel case, and the overall experience. We'll definitely keep working on introducing new products to help travelers celebrate even more adventures. Thank you for your support. Reviews like yours mean the world to our team!
I bought some of the flags to see what they were like. I was very impressed with the quality and will be adding more to my collection shortly. Delivery was within the time specified and the free gifts were an added bonus. I got the tan leather keyring which is really nice.
Excellent selection of country flags . Great quality product. Fast shipping ! Enjoying the bracelet and keychain to remember all the countries visited This summer
Hi Jennifer, We're so happy you're enjoying your bracelet and keychain, and that they've become a fun way to remember all the countries you visited this summer. We hope every new trip gives you another reason to grow your collection. Thank you again for your support!
Excellent customer service, fast response snd very helpful
Had a small problem with one of the clasps on a Flag Charm and it was resolved quickly and effectively.
Very pleased with my charms received from Exchange Life! Extra glad I had the name of the country engraved on the back of each one.
Hi Shirley, We're so happy you're pleased with your charms. Having the country names engraved is such a nice personal touch, and we're glad you chose to add it to your collection. We hope they bring back wonderful memories every time you see them.
Above and beyond! So nice and helpful!
Hi Jess, We're so happy our team could help and make your experience a positive one. Going the extra mile for our customers is something we genuinely enjoy. Thanks again for your support!
Absolutely beautiful and so well made! Their customer service is top notch. After I placed my order (of 23 charms) I asked to make a few edits and they were incredibly understanding and helpful. Could not be happier with the entire process and product.
Hi Kathleen, Twenty-three charms is an incredible collection already! We're so glad we could help make those last-minute changes before your order was completed and that everything turned out just as you'd hoped. We hope your collection keeps growing with every new adventure!
After seeing lots of ads on insta I finally decided to give it a shot. I love how small the attachment is and I had each flag engraved. Everything was done well. I even received two gifts which was really sweet. The charms and the charm holder (if you didn't choose a bracelet) are slightly harder to open which I think is actually great as it feels more secure that way!
Hi Emy, Thank you for giving us a chance after seeing us on Instagram! We're so happy to hear your collection lived up to your expectations and that you chose to personalise each flag with engraving. We also loved your comment about the clasps feeling more secure; that's exactly what we were aiming for. We hope you enjoy every memory in your collection and have plenty more to add!
I like the fact you keep me informed about where my order is in your process and that I always receive it before I am expecting it.
Hi Rebecca, We're so pleased you enjoy the updates throughout your order. We know waiting is much easier when you know exactly where everything is, so we're happy that made a difference. We hope you enjoy your collection and all the memories that come with it.
The charms are beautiful. The weight is great, very colorful and the engraving is very well done. I ordered the deal two for one charms, but only received one set. The second set was going to my cousin who I traveled with. But I am happy with the product
Hi Clarissa, We're so pleased to hear you love the quality, colours, and engraving of your charms. We're sorry, though, that the second set from your order wasn't included. That certainly isn't the experience we want for our customers. If you haven't already, please send us a message directly, and we'll be more than happy to look into this and make sure it's resolved for you. Thank you again for your support, and we're glad you're enjoying your collection.
Hi Yolaundra, Thank you so much! Hearing this is such a wonderful compliment. We're really grateful you took the time to share your experience. We hope you continue enjoying your collection!
Service was great and my charms and free gift are fantastic.
Hi, We're so pleased you enjoyed both your charms and your free gift. It's always nice to add a little surprise, and we're glad it made your experience even better. Enjoy your collection, and happy travels!
Loved the communication from the company whilst my order was being processed and shipped! Also loved how cute the teeny tiny charms are. The free gift was a really nice touch as I needed a good storage place for my charms and the extra key ring and bracelet etc. fantastic quality, fantastic product!
Hi Zoegl, We're so happy you enjoyed the updates throughout your order and that the tiny charms lived up to your expectations. It's great to hear the free gifts came in handy too, especially for keeping your growing collection safe and organised. We hope you have lots of amazing adventures to add next!
Great service, delivery is relatively quick ordered England, Greece, Switzerland and Italy flag charms and arrived within 10 days, because quality arrived exactly as pictured and described on website really good value for money
Hi Tiff, It sounds like you've picked a fantastic collection of flags! We're so pleased everything arrived quickly and looked exactly as you expected. Hearing that you found them great value makes us smile. We hope they're the first of many more travel memories you'll collect.
Great quality, and just such a beautiful item. I loved it immediately and can imagine it becoming an heirloom
Hi Kate, We love that you can already imagine your collection becoming an heirloom. That's exactly what we hope these pieces become, something filled with memories that can be treasured for years to come. We hope every new charm reminds you of another unforgettable adventure.
Web is easy to use and delivery although not on the date provided the issue was at the customs
Hi Else, We're so pleased you found our website easy to use. While we're sorry your delivery was held up in customs, we're glad it arrived safely in the end and that your travel memories are now together where they belong. We hope you enjoy adding many more destinations to your collection.
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