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Shopping & Fashion

Exchange Life

106 reviews

4.9106 reviews
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About Exchange Life

Data updated
Website
exchange-life.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
106 reviews
Replies to negative
100% (1/1)
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Is Exchange Life legit?

Exchange Life (exchange-life.com) has a 4.9 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

R
Rahkua · 2 reviews · Experienced 2026-07-24 ·

Bracelet travel club!

This bracelet has made me so happy because I can collect tiny memories from each destination I visit right on my arm! The care to detail is phenomenal and the customer service is pretty awesome too. I’ve joined the “bracelet travel club” with 3 of my closest friends!

Reply from Exchange Life2026-07-30

Hi Rahkua, We absolutely love the idea of your "bracelet travel club!" There's something really special about sharing travel memories with close friends, and we're so happy your bracelets can be part of those adventures. It also means a lot to hear you noticed the attention to detail and enjoyed your experience with our team. We hope your club keeps growing with plenty of new destinations!

K
Kjetil Kusch · 2 reviews · Experienced 2026-07-10 ·

Good quality

Good quality. Fast delivery

Reply from Exchange Life2026-07-30

Hi Kjetil, We're so pleased to hear you were happy with both the quality of your order and the speedy delivery. We hope your collection brings back plenty of great memories, and we look forward to helping you add more destinations in the future.

S
Silvia Gonzalez · 1 review · Experienced 2026-07-25 ·

The cutest flags and vacation…

The cutest flags and vacation souvenirs!!

Reply from Exchange Life2026-07-31

Hi Silvia, We're thrilled you love your little flag charms. We wanted to create something that feels a bit more personal than a traditional souvenir, so it's lovely to hear they're helping you remember your vacations in such a fun way. We hope your collection keeps growing with every trip you take!

A
Alison · 2 reviews · Experienced 2026-07-30 ·

Excellent customer service

Excellent customer service and fun products. I made an error when purchasing, and I reached out to customer service; within 10 minutes, it was reconciled!

Reply from Exchange Life2026-07-30

Hi Alison, We're really glad you reached out after spotting the mistake with your order. It's great to hear our team could get everything sorted within minutes so you could enjoy a stress-free experience. We hope you love your collection, and we're always here if you need anything in the future.

M
Mandy Scott · 8 reviews · Experienced 2026-07-29 ·

Good experience from start to finish

Good experience from start to finish. Lots of emails!

Reply from Exchange Life2026-07-31

Hi Mandy, We're so glad you had a great experience from start to finish. And yes, we do like to keep our customers updated! We know waiting is much easier when you know exactly what's happening with your order. We hope you're loving your collection and look forward to seeing where your next adventure takes you.

L
Linda Snyder · 1 review · Experienced 2026-07-27 ·

I had a minor concern with an order

I had a minor concern with an order. I had made a few weeks ago and reached out to the company. I was dealing with Mel in customer service and she was extremely helpful and attentive to my questions. She quickly resolved the issue. I love these charms, which I bought as a gift for my daughter and I’m very excited to give them to her on her birthday.

Reply from Exchange Life2026-07-30

Hi Linda, We're so glad we could help resolve your concern quickly and make everything easy for you. We'll be sure to pass your kind words along to her. What a thoughtful birthday gift for your daughter. We hope she loves opening it and enjoys adding new charms as her own adventures continue.

M
Mrs Angela Stephenson · 19 reviews · Experienced 2026-07-28 ·

I have bought 20 odd charms and a chain…

I have bought 20 odd charms and a chain to attach them too. I love each and every charm. They look fantastic all hanging off my bag. A great reminder of my travels. Delivery was earlier than expected and the communication from Exchange Life was second to none. I will definitely buy from this company again. When Im asked about gifts I want in future, my family now know to buy me these charms.

Reply from Exchange Life2026-07-30

Hi Angela, It was lovely to read how much you're enjoying your collection. We could picture all those charms hanging from your bag, each one representing a special memory. Hearing that your order arrived earlier than expected and that our updates kept you informed makes us so happy. We also love that you've already started a wishlist for future gifts! We can't wait to help you add even more adventures to your collection.

B
Barb Jensen · 2 reviews · Experienced 2026-07-26 ·

This company is SO RESPONSIVE to any…

This company is SO RESPONSIVE to any communication! I received my order and noticed that I had made an error and failed to order the correct item. When I asked for a review of my order it was addressed immediately and resolved ! I love my charms and will soon be able to display them on my travel backpack for all to see!

Reply from Exchange Life2026-07-30

Hi Barb, We're really glad we could get everything sorted out quickly after spotting the mistake with your order. It was our pleasure to help, and we're so happy you're loving your charms. We can't wait to see them traveling on your backpack and collecting even more memories along the way!

V
Von G · 2 reviews · Experienced 2026-07-24 ·

Great Purchase

I was skeptical at first, Not really knowing if this was legit or not. When I started getting emails from the company I felt at ease. When the charms arrived I was really happy with them. More than what I expected. I will be showing them off once I get the keychain. A must have if you travel and want to show people the places you have visited.

Reply from Exchange Life2026-07-29

Hi Von, We completely understand being a little skeptical at first, so it means a lot that our updates helped put your mind at ease. Even better, we're thrilled to hear the charms exceeded your expectations once they arrived. We hope your keychain becomes a great conversation starter and a fun way to share your travel stories.

V
V Kitchenz · 3 reviews · Experienced 2026-07-28 ·

Above and Beyond

Alex went above and beyond to make sure a personal note was included in my order, which was a gift for an out of state family member.

Reply from Exchange Life2026-07-29

Hi, We're so happy Alex was able to help make your gift that little bit more special. Personal touches can make all the difference, and we're glad we could be part of such a thoughtful surprise for your family member. We hope they love it!

L
Lakeview · 1 review · Experienced 2026-07-29 ·

Amazingly made from scratch

Just received my order today from Exchange Life, @exchangelifeofficial . Wow that's amazing that you make these from scratch they are amazing, great quality I haven't set my key ring up yet but am going to shortly I just wanted to reply to your email and say how happy I am with my order. Excellent communication Thank you so much, have a good day Andrea

Reply from Exchange Life2026-07-29

Hi Andrea, It was so lovely to read how excited you were when your order arrived. Knowing you noticed the quality and craftsmanship means a lot to us, and we're thrilled that the communication throughout the process helped make the experience even better. We hope you have fun setting up your keyring and filling it with memories from all your travels.

D
DJ Van Zyl · 1 review · Experienced 2026-07-29 ·

Excellent quick response!!

Reply from Exchange Life2026-07-29

Hi DJ, We're so pleased to hear you had a great experience with our team. Providing quick, helpful support is something we really value, so it's wonderful to know it stood out. We hope you enjoy your collection, and we're always here if you need us.

M
Michell Palomeque Galeano · 1 review · Experienced 2026-07-29 ·

I have a question about my order and…

I have a question about my order and they reply really fast giving me the help I needed

Reply from Exchange Life2026-07-30

Hi Michell, We're so glad our team could answer your questions quickly and provide the help you needed. We know how important it is to get clear answers, especially when you're excited about your order. Thank you for choosing Exchange Life!

J
Janet · 1 review · Experienced 2026-07-29 ·

They have been so efficient in tracking…

They have been so efficient in tracking my order. I will definitely use then again. My order has not arrived yet so hopefully the service continues

Reply from Exchange Life2026-07-30

Hi Janet, We're so pleased to hear you felt well informed throughout your order. We know tracking updates can make all the difference, so we're happy everything went smoothly. We look forward to helping you with your next collection!

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Lorraine yeomans · 1 review · Experienced 2026-07-27 ·

The charms I bought are amazing im so…

The charms I bought are amazing im so so pleased with them i love all the memories they hold i will definitely be ordering again

Reply from Exchange Life2026-07-30

Hi Lorraine, It means so much to hear how happy you are with your charms. We love that each one represents a special memory, and it's wonderful to know they'll continue to grow alongside your future adventures. We look forward to creating many more with you!

A
Angela Flores · 1 review · Experienced 2026-07-27 ·

Love the charms!

I loved the charms they are definitely of great quality!!! Received my order before the date provided.

Reply from Exchange Life2026-07-29

Hi Angela, We're delighted to hear you love your charms and that they arrived even earlier than expected. It's even better knowing the quality lived up to your expectations. We hope they remind you of some incredible adventures, with many more to come!

V
Vicki · 3 reviews · Experienced 2026-07-24 ·

Nice

The product is lovely and a unique gift for anyone who travels. I have a bracelet with every country I have visited so far, and will add to it… However I was asked to leave reviews and post on my social media in exchange for a voucher.. but everytime I did there was always something else they wanted me to do so I told them not to bother!

Reply from Exchange Life2026-07-30

Hi Vicki, We're so pleased to hear you're enjoying your bracelet and that it's become a unique way to remember your travels. We're sorry to hear your experience with the voucher wasn't as smooth as it should have been, though. That's certainly not the impression we want to leave, and we'll be sharing your feedback with the team so we can improve the process. We truly appreciate your honesty and your support.

J
Josiane Duchaine · 1 review · Experienced 2026-07-27 ·

beautiful product

beautiful product, great quality

Reply from Exchange Life2026-07-29

Hi Josiane, We're so happy to hear you're pleased with the quality of your order. We hope your collection brings back wonderful memories every time you see it. Thank you again, and we hope to be part of many more adventures in the future.

c
comricke · 3 reviews · Experienced 2026-07-28 ·

Fast response

Reply from Exchange Life2026-07-29

Hi, We're glad our team could get back to you quickly. We always do our best to make sure our customers get the help they need as soon as possible. Thanks again, and we hope you enjoy your collection!

K
Katrina · 2 reviews · Experienced 2026-07-29 ·

Such beautiful memories

Both the keychain and flags were smaller than expected, and a little tricky to attach. It’s a little cluttered at 20. The chain spreads the flags out a bit more and looks great. If you add a small chain to it, you get a fantastic necklace. Customer service was amazing, and my delivery arrived quicker than expected. I’ll keep coming back for more beautiful memories.

Reply from Exchange Life2026-07-29

Hi Katrina, We really appreciate you sharing both what you loved and your honest feedback. It's wonderful to hear the chain gave your collection the look you were after, and we love your creative idea of turning it into a necklace! We're also so pleased our team could help and that your order arrived sooner than expected. We can't wait to help you add even more beautiful memories to your collection.