Exchange Life (exchange-life.com) has a 4.9 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I needed to reach out to this company with a question and they were so responsive and generous. Top notch customer service and product!
Hi Teri, We're delighted to hear our team could help answer your questions and make the experience a positive one. It's wonderful to know you were happy with both our customer service and your collection. Thank you for your support, and happy travels!
The charms are well made and really cute. There are many countries and maps available.
Hi Evelyn, We're so happy you're enjoying your charms. Having a wide range of countries and map options is something we've worked hard on, so it's wonderful to hear you appreciated the selection. We hope your collection keeps growing with every new journey!
Great communication, and amazing quality Charms. I have frequently bought from exchange life and have loved every purchase! Could not recommend more!!
Hi Sarah, It means the world to us that you've come back to order from us multiple times and have loved every purchase. Knowing you're happy with both the quality of your charms and our communication truly makes our day. We can't wait to help you celebrate many more adventures in the future!
Best company!! Friendliest customer service ever. Products perfectly made and as described. Loving mine .. and already purchased my next charm.
Hi, We're delighted to hear you're loving your collection and that you've already picked out your next charm! Knowing our team and products have made such a great impression truly means a lot. We can't wait to help you celebrate your next adventure.
Hi Kassandra, We're so glad you had a positive experience with our team. We always aim to make things simple, friendly, and easy from start to finish. We hope you enjoy your collection!
This is a great gift idea for my 2 granddaughters who just started traveling abroad. It provides an ongoing opportunity to continue adding to the collection. I was glad that you could choose gold or silver according to their taste. And the option to have the back of the charms engraved with the country is brilliant!
Hi Gwen, What a thoughtful gift for your granddaughters as they begin their travel adventures. We love that they'll be able to build their collections over time, adding a new charm with every special destination. We're also delighted you enjoyed the engraving option. It's such a lovely way to make each charm even more personal.
Not only are these the cutest charms but they are reminders of the wonderful destinations I’ve been too. I admire them everyday and cannot wait to add to my collection!
Hi Julie, We love that your charms are part of your everyday life and remind you of all the wonderful places you've explored. That's exactly what we hoped they would become. Here's to many more adventures and many more memories to add!
Hi Shelly, We're so happy you love your flag charms. We hope they bring a smile every time you look at them and remind you of some amazing adventures. Enjoy your collection!
Customer service is great, the items are perfectly made and they last forever!
Hi Kateidra, We're delighted to hear you're happy with both the quality of your collection and the support from our team. We designed our charms to become keepsakes that stay with you through many adventures, so hearing they'll "last forever" really means a lot. We hope you continue making wonderful memories with your collection!
Exchange Life replied to my question immediately. It's so refreshing to have e a company that responds, and cares what their customers have to say.
Hi Denise, We're so pleased our team could get back to you quickly. We believe every customer deserves to feel heard, so it means a lot that this stood out during your experience. Thank you for taking the time to share your feedback!
Such lovely people who make sure everything is perfect for you. I loved getting my own bracelets from there and I even sent some to my friend I made abroad, and even if it is a bit pricey it’s such good quality that it’s worth every penny
Hi Amalie, It means so much that you've not only built your own collection but also shared it with a friend you met while travelling. That's exactly the kind of connection we love these charms to represent. We're so happy you feel the quality makes them worth it, and we hope both of your collections continue to grow.
Prompt customer service response to resolve issue with an order.
Hi David, We're happy to hear your order issue was resolved quickly. We know little hiccups can happen from time to time, so we're glad our team could get everything sorted for you. Thank you for choosing Exchange Life!
Quick, concise, professional response and showing concern.
Hi Traci, We're so pleased our team could provide the quick and professional support you were looking for. It's important to us that our customers always feel looked after. Thanks again for your kind words!
Bought two. One for me and one for my grand-daughter. The charms annd leather key ring anre high quality and a fun way to document the places you have visited.
Hi Danielle, What a wonderful idea to have matching collections with your granddaughter. We hope each new charm becomes another shared memory and something you'll both enjoy adding to over the years. We're so pleased you're happy with the quality of the keyrings and charms. Thank you for letting us be a small part of your travels.
Beautiful pieces!! Thank you! My wife is super happy!!
Hi Bernardo, We're so happy to hear your wife loves her collection! There's nothing better than knowing it brought a smile to someone's face. We hope the two of you enjoy adding plenty more travel memories over the years.
Hi Nihan, We're so pleased to hear you had a positive experience with our team. Your kind words mean a lot, and we're always here if you ever need anything. We hope you enjoy your collection!
This was my second order from Exchange Life. Again, the communication was great and the shipping was safe and fast. I ordered the key chain holder this time and it is very sturdy. The charms lay nicely on it. They don't rotate on their clips, so they are always laying flat. The size of each flag charm is perfect - large enough to see the details of the flag, but small enough to accessorize perfectly on my bag. This is a fun way to remember my travels!
Hi Jill, It was great to read how much you're enjoying the keychain holder. We put a lot of thought into the design, so hearing that you noticed how the charms stay flat and display so nicely really made us smile. We hope it continues to be a fun reminder of all the places you've explored, with plenty more charms to add in the future!
The personal service I received was wonderful. My suggestions were heard and acknowledged. Very satisfied with my charms, so much so I've ordered another set of the many States we've lived in. Just wondering how to attach them to the necklace I already have so that they hang separately like shown in one of your promotion pictures. The gal in Japan.
Hi Vicki, It means a lot to hear that you felt listened to and that your suggestions were acknowledged. We're also so happy you're enjoying your charms enough to start a collection of all the states you've lived in, that's such a meaningful idea! As for your necklace, our team would be more than happy to help you recreate the look from our photos. Just send us a quick message, and we'll guide you through the best way to arrange your charms. Thank you again, and we look forward to seeing your collection grow!
When I had a question they responded quickly which was great. Looking forward to getting my i Ordered items.
Hi Lesley, We're glad we could answer your questions quickly and help along the way. We hope your order arrives soon, and we're excited for you to see your collection in person. We'd love to hear what you think once it arrives!
My experience with “Exchange Life” was truly exceptional! The concept of creating travel charms, particularly the engraved flags from different cities, is innovative and meaningful. The team provided excellent customer service, addressing my concerns promptly and professionally. The staff was incredibly thoughtful and supportive; they effortlessly fixed my mistake without making me feel uncomfortable. I felt genuinely appreciated as a customer, which made the entire process enjoyable. I highly recommend products from “Exchange Life” for anyone looking to capture their travel memories. They have the best products, and their dedication to customer satisfaction sets them apart. A heartfelt thanks to everyone at for your hard work and dedication in making me feel special!
Hi Narine, It means so much to hear that your experience felt special from beginning to end. We loved reading how meaningful the engraved charms are to you, and we're so pleased our team could help fix your mistake quickly and make the process feel easy. Capturing travel memories is exactly why we created Exchange Life, so knowing we've helped you do that is the biggest compliment we could receive. Thank you again for your kind words and recommendation. We hope your collection continues to grow with every new adventure.
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