Exeter Finance (exeterfinance.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-11.
Service was quick and easy, with no stress. They took away the headache. I am very happy with the transition over to Exeter and would recommend to anyone who needs to refinance.
We're so happy to hear that your transition was quick, easy, and stress-free! It's wonderful to know we could help take away the headache.
Interest rate too high.. Over 25% and when i called in an attempt to lower it after 18 months on time payments, the response was they don't refinance...
We’re sorry to hear you were unhappy with your experience. We do our best to offer competitive rates based on credit history. If there’s anything we can do to help, please call us.
We’re sorry to hear you were unhappy with your experience. We do our best to offer competitive rates based on credit history. If there’s anything we can do to help, please call us.
They helped me when they approved me for my auto loan. I can't thank them enough. Making the payment is easy enough, just sign in and go.
We're so glad we could help you with your auto loan! It's wonderful to hear that you find the payment process easy and convenient. Thank you for your kind words.
When getting ready to pay my car loan off I was never told the truth about payoff amount. Everytime I talked to someone I was told differently each time.And they never tool accountability for it . Fees were always coming up and they couldn't explain why they were there. Called complaint department never heard back. I would never use this company again
We’re sorry to hear about your experience. We’d love to understand more about your situation. Please don’t hesitate to reach out to us at (800) 321-9637.
I think they suck. Exorbitant car payments with no desire to help the customer - just rake in the money. I will avoid Exeter like the plague in the future. They will NEVER get my money again.
Horrible. Worst company ever. Find another option
We’re sorry to hear about this. That’s not the kind of experience we want for you. Please give us a call at (800) 321-9637 so we can talk and work through this together.
Predatory Lenders Buyer Beware !!! Inaccurate credit bureau reporting as well
We’re sorry to hear about this. That’s not the kind of experience we want for you. Please give us a call at (800) 321-9637 so we can talk and work through this together.
My initial review of this company y was almost a 5 star due to thier willingness to deal with some unsightly issues with my credit. I still got my truck, payments were high but I understood with what was showing on my credit that the payments would be high and the intrest rate not optimal. My issue with the company is that now that things have come off of my credit report and im in good standings with everyone I wasn't before, Exeter WILL NOT REFINANCE ME. You'll finance me at the higher rate, let me pay the most I've ever paid on a loan, most of it going towards intrest, but when I repair my credit, now you won't work with me to get a better rate. You'll still be getting my money,just not as much. We'll you have lost a customer. I am refinancing with someone else. Screw you Exeter.
We understand your concerns regarding interest rates, Bill. Exeter follows state-specific guidelines on interest rates and APR. While we must maintain compliance, we’re always here to help with additional resources during the life of your loan. Feel free to contact us anytime at (800) 321-9637.
Exeter Finance has been one of the most frustrating auto lenders I've ever dealt with. The interest rate on my loan is extremely high, making it difficult to get ahead financially. Instead of helping customers succeed, it feels like they're setting people up to struggle. What makes the experience even worse is their outdated and inconvenient payment process. I was not allowed to make payments online and was forced to call customer service to make a payment, where I had to pay an additional convenience fee. In today's world, customers should have access to free and easy online payment options. I filed a complaint with the Better Business Bureau because I believe these practices are unfair and anti-consumer. I would not recommend Exeter Finance to anyone looking for an auto loan. There are lenders that offer more reasonable rates, better customer service, and modern payment options.
We’re sorry to hear about your experience. This is not how we want our customers to feel about our service. Please call us back at (800) 321-9637, and let’s make this right. We appreciate your feedback.
This company will approve you mostly if you have bad credit so they can charge you 23 percent interest then charge you all the interest up front before putting anything toward cost....they financed a truck that the dealership ripped me off on my payments are almost thousand dollars a month been paying on it for almost 2 years and payoff has gone from 34000 to 32000 so almost 24000 has gone to interest and only 2000 to principal.......
We understand your concerns regarding interest rates, Jerry. Exeter follows state-specific guidelines on interest rates and APR. While we must maintain compliance, we’re always here to help with additional resources during the life of your loan. Feel free to contact us anytime at (800) 321-9637.
We are so happy to hear that your first contact with us was great! We appreciate your kind words.
Exeter helped lower my payments significantly through refinancing from a precious company. They have been great through the years. One year to go and my car will be paid .
We’re happy to hear you’ve been happy with your experience. Your satisfaction is always our top goal – we’re here for you!
I absolutely love this company. Excellent service.
We are so happy to hear that you love our company and appreciate our excellent service! Thank you for your kind words.
gave me a chance when no one else would great customer service
We are truly happy we could assist you when you needed us most. We appreciate your kind words about our customer service.
Thank you for helping us get financing through you when every other places gave up on us! The customer service is absolutely oustanding as well!
We are so happy we could assist you with financing when others couldn't. We truly appreciate your kind words about our outstanding customer service!
Thank you for your review - we appreciate it!
excellent service
Thank you for your review - we appreciate it!
WORST FINANCE COMPANY EVER WORKED WITH. I WAS SCAMMED INTO FINANCE WITH EXETER.
We’re sorry to hear about your experience. This is not how we want our customers to feel about our service. Please call us back at (800) 321-9637, and let’s make this right. We appreciate your feedback.
It has been great! Thank you so much for all you do! So convenient to pay my bill every month
We're so happy to hear you've had such a great experience with us! Making bill payments convenient is definitely something we strive for.
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