Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
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Is Exodus legit?
Exodus (exodus.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-09-06.
What people say
V
Vic Thiry · 4 reviews · Experienced 2026-06-05 ·
★★★★★
Long-time Exodus user
Long-time Exodus user — excellent support when I finally needed it
I have been using Exodus for a number of years, and until last week I had never had a problem that required me to contact their support team. That changed when I ran into a very stressful situation involving a missing 1,515 USDT transfer.
Because this involved real money, I needed more than a general answer. I needed someone to help me understand what could actually be verified. Chris F. and Brendan were excellent. They were patient, professional, and very clear.
They helped me understand that, based on the blockchain evidence, there was no indication that the 1,515 USDT had been sent to my Exodus wallet. That was not the answer I was hoping for, but it was the truthful answer I needed.
I also appreciated the way Chris explained how Exodus works as a self-custody wallet. Exodus is not like a bank or a centralized exchange where an account is tied to an email address or phone number. That explanation helped me understand both the strength and the responsibility of using a self-custody wallet.
What impressed me most was the tone of the support. They did not talk down to me. They treated the matter seriously, explained the facts, and helped bring clarity to a situation that was upsetting and confusing.
After several years of using Exodus without needing support, this was my first real test of their customer service. They passed that test completely.
Thank you to Chris F., Brendan, and the Exodus support team. Five stars.
Reply from Exodus2026-06-09
Thank you so much for taking the time to write this, it genuinely means a lot to us. 🙏 We're really glad Chris and Brendan were able to bring some clarity and calm to what must have something of a worry. Your kind words will absolutely be passed on to them. Reviews like this one remind us why we do what we do. Thank you for being part of the Exodus community for so many years, and we hope the next few years are entirely uneventful on the support front! 😄 If not, we're always available, 24/7! 💯🤗 - AC
Very difficult to get your money out. Be aware that wirhdrawals are in limited currencies and impoasible if you only have a NZ bank account.
Reply from Exodus2026-06-08
Thank you for taking the time to share this feedback. We're sorry to hear you've had an issue with withdrawals, we completely understand how important to be able to funds seamlessly. We've noted your feedback regarding NZ bank account support, and it will be passed on to the relevant team. If you'd like us to look into your specific situation, please don't hesitate to reach out to us directly at support.exodus.com and we'll do our best to help. - AC
customer service went above & beyond for me. responded & handled my problem promptly. A+.
Reply from Exodus2026-06-07
A+ right back at you for the kind words. 🤗 Going the extra mile is exactly what we aim for, so this is really great to hear. We're here anytime you need us! - AC
Had a problem with my purchase which was my fault. Contacted support and my problem was resolved within minutes, very impressed with the speed and communication that resolved my problem.
Reply from Exodus2026-06-07
Really glad our team could turn it around so quickly. 🙂 Speed and clear communication matter a lot to us, so this is wonderful to hear. Don't hesitate to reach out anytime! - AC
The Exodus team are always so helpful.
Every time I have made contact with them the issue has always been resolved. Keep up the good work team.
Reply from Exodus2026-06-07
Thank you, we'll absolutely pass this along to the team, it will mean a lot to them! Consistent, reliable support is what we strive for, so knowing we've hit that mark every time for you is really rewarding. We're always here when you need us! 🤗 - AC
Over 8 years customer, 2 issues both resolved quickly. Good app great custumer service
Reply from Exodus2026-06-07
Eight years, thank you so much for your loyalty, that truly means the world to us! And of course, we're glad both issues were sorted quickly and that the app has served you well all this time. Here's to many more years ahead, friend! 🙌 - AC
Customer service was very helpful and I appreciated the quick and satisfactory resolution to my issue.
Reply from Exodus2026-06-07
Thank you for taking the time to share this, really glad we could get things resolved quickly and to your satisfaction. 🙂 That's always the goal. We're here anytime you need us! - AC
Support was great. They were normal humans and answered like humans. The rest was easy peasy lemon squeezey
Reply from Exodus2026-06-07
Ha, love this! Real, human support is something we genuinely pride ourselves on, so this is great to hear. Glad the rest was easy peasy too. 😄 We're here anytime, friend! - AC
I haven't had the chance to fully use the Exodus app yet, but it came highly recommended. Setting up the Virtual Exodus Pay Visa card was easy, although I experienced a small delay during the verification process. When I contacted customer service, they were very helpful and quickly assisted me in completing the setup. Based on that experience, I feel confident that if I have any issues in the future, I'll receive the support I need.
Reply from Exodus2026-06-07
Thank you for sharing this, and welcome to Exodus! We're glad the Exodus Pay Visa card setup went smoothly overall, and that our team could help clear the verification delay quickly. That confidence you mentioned is exactly what we aim to build! We're here whenever you need us, Stacy. 🤗 - AC
My issue was connecting to the Exodus debit card. Final step was trying to get the card validated, which failed. Exodus Support escalated my issue to get it resolved, and everything worked out in my favor.
Reply from Exodus2026-06-07
Really glad to hear it all worked out! Card validation hiccups can be frustrating, but that's exactly what our escalation process is there for. Happy our team got it across the finish line for you. Don't hesitate to reach out if anything else comes up! - AC
I used to love exodus ! It the easiest and most reliable wallet and I’ve never had any issues .. unfortunately now, I only have options from two third party companies that I can buy crypto from, and neither of them allow me to. So I can’t purchase crypto with exodus anymore . I still use it to receive and cash out .. wish I could use it to purchase again.
It rare to find a business that responds this quick and even develop a solution for a bug in record time. They sent an update in a matter of hours. Really impressed
Reply from Exodus2026-06-07
Thank you, this made our team's day! Moving fast on bug fixes is something we genuinely care about, so knowing it made a real difference to you means a lot. 😃 We'll make sure to keep that bar high. Thanks for being part of the Exodus community! - AC
Solution for my ONT and ONG was ok! But the response time and customer service was perfect!
Reply from Exodus2026-06-07
Thank you for the feedback, really great to hear our team could help with your ONT and ONG. 🙂 We'll keep working on making every part of the experience just as smooth. We're here for you at all hours! - AC
P
Peter · 1 review · Verified · Experienced 2026-05-18 ·
★★★★★
I find the support from Exodus is…amazing!
I find the support from Exodus is excellent! Your support staff do a great job of explaining what I need to do! Thanks so much!
Reply from Exodus2026-06-07
Thank you, this is so great to hear! We'll pass the kind words along to the team. Don't hesitate to reach out anytime! - AC
This wallet is not secure.
I found three unauthorised outgoing transfers from my account, resulting in a loss of more than half of my balance. I received no alert, no notification, and no fraud protection. I discovered the issue myself, and the transfers occurred over a month ago.
Reply from Exodus2026-06-07
We'd really like to help investigate what may have happened. Please reach out to our support team via https://www.exodus.com/contact/ so we can look into this with you as quickly as possible. - AC
Thank you so much! We work hard to make Exodus the best self-custody experience out there, so hearing this makes our day. If you ever need anything, we're here for you. 🙂 - AC
