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Money & Insurance

Exodus

ClaimedCollecting reviews

201 reviews

4.4201 reviews
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About Exodus

Data updated
Website
exodus.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
65% (17/26)
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About this business

Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..

Written by the business, not verified by us.

Is Exodus legit?

Exodus (exodus.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-09-06.

What people say

A
Arcy · 1 review · Verified · Experienced 2026-04-30 ·

All ok

Fast and clear

Reply from Exodus2026-05-14

Hi there, that's so great to hear you found everything fast and clear. Your feedback means the world to us. We're here 24/7, don't hesitate to reach out again sometime. -VF

T
Tim C · 4 reviews · Verified · Experienced 2026-05-13 ·

Brilliant customer service

Due to a small error made on my part I needed to renew my account whilst keeping some old details. After contacting the admin team they took me through all steps to rectify my error and create a fresh account whilst managing not to lose some original detail. Excellent customer service from the team and highly recommended for anyone considering using exodus in the future. Would recommend.

Reply from Exodus2026-05-14

Hey there, Thank you so much for the awesome review! We're really glad our support team was able to help you fix that small error. Excellent customer service is what we aim for every time, so this means a lot to us. If you ever need us again, we're here at [email protected]. -VF

T
Tuitoto Joseph Fui · 2 reviews · Verified · Experienced 2026-05-04 ·

Exodus is a great wallet!

Exodus is a great wallet, highly recommended for speed and transaction fee prices. Highly reliable when centralized exchanges want to hold withdrawals and deposits. Exodus always works!

Reply from Exodus2026-05-12

Thank you so much for the kind words and the 5 stars! We're glad Exodus has been reliable for you. Self-custody is exactly what it's designed for. We'll keep working hard to make sure it stays that way. 🤗 - AC

G
Guenther Machthuemer · 6 reviews · Verified · Experienced 2026-05-11 ·

I like to work again more with you

I like to work again more with you, because the website is excellent to handle, easy and perfect to perform all elements it offers. It’s truly one of the best in the market, as for me it is definitely the best. I just love it for my daily schedules. Thank you also for your great Customer Service. The site is designed perfectly and a profound solution, thank you.

Reply from Exodus2026-05-11

Thanks for the 5 stars, Guenther! Exodus is designed to make payments easy, with self-custody at its core. If you ever need anything, feel free to reach out anytime at exodus.com/m/support 🤝🙂 -BT

F
Frank Allegro - Vizzor Consul · 1 review · Verified · Experienced 2026-05-04 ·

Absolutely fantastic app

Absolutely fantastic app - functionality and feel. Very helpful customer service every single time. Exodus gets an A+ in my book. #OnMyTeam #OnMyTeamNetwork - for sure !

Reply from Exodus2026-05-11

Hey there, Frank, Thanks for the fantastic review! We’re thrilled you love the functionality and feel of Exodus, and that our customer service has been helpful every single time. An A+ in your book means a lot! Reach out anytime, we're here 24/7. -VF

W
William Ricci · 1 review · Verified · Experienced 2026-05-11 ·

Mist

Fantastics

Reply from Exodus2026-05-12

Thank you, William! We thrive off of these 5-star reviews. They remind us that we’re doing a good job. Feedback and suggestions like yours are always welcomed. Never hesitate to reach out to us. 😄-VF

E
Exodus User · 2 reviews · Verified · Experienced 2026-05-10 ·

Easy and secure to use.

User friendly. Easy to use.

Reply from Exodus2026-05-10

Thanks for the awesome review! We’re thrilled you find Exodus easy, secure, and super user-friendly, that’s exactly what we aim for every day. Glad it’s working great for you! Keep rocking it, and we’re always here at [email protected] if you need anything. -VF

D
Deb Nelson · 5 reviews · Verified · Experienced 2026-05-03 ·

Great wallet experience

Easy to use for this beginner. Customer service has been top-notch, going above and beyond to help me with a problem I created myself. Super experience so far.

Reply from Exodus2026-05-10

Hi there, We’re really glad you’re enjoying the wallet and that our support team went above and beyond to help you out. That kind of feedback means a lot to us. Super happy you’re having a great experience so far. Keep rocking it, and we’re always here at [email protected] if you need anything. -VF

A
ArashExodus User · 1 review · Verified · Experienced 2026-05-03 ·

The response time and accuracy in answering the request is important for me

I had problem with claiming my stacks for cardano and when i reached out to the support team, it got resolved quickly

Reply from Exodus2026-05-10

Thanks for the awesome review! We’re really glad our support team was able to quickly help you resolve the staking issue. Fast and accurate responses are a big priority for us, so feedback like this means a lot. Keep enjoying Exodus, and we’re always here at [email protected] if you need us. -VF

E
Exodus user · 2 reviews · Verified · Experienced 2026-05-03 ·

Very good

Very good platform

Reply from Exodus2026-05-10

Hey there 👋 Thanks for the 5-star review! Let us know if you have any suggestions or features you'd like to see in our upcoming releases. Your opinion really matters to us. -VF

S
Sam · 1 review · Verified · Experienced 2026-05-09 ·

customer service

I had a question about staking and I received a prompt and accurate response.

Reply from Exodus2026-05-10

Thanks for your feedback! Great to hear we could help. We're always here if you need anything. 🤗 - AC

M
Mario · 1 review · Verified · Experienced 2026-05-09 ·

Very quick and efficient customer care

Very quick and efficient customer care. Problem solved in no time The operator was nice, very polite and extremely smart

Reply from Exodus2026-05-10

Really glad we could sort things out quickly for you, that's exactly what we're here for! 🙏 - AC

S
Stefan · 2 reviews · Verified · Experienced 2026-05-09 ·

Beste

Einfach super

Reply from Exodus2026-05-10

Danke für die netten Worte, das bedeutet uns viel! Falls du jemals Fragen hast, sind wir immer für dich da. 🤝💯 - AC

E
Exodus User · 1 review · Verified · Experienced 2026-05-01 ·

I’m still learning my way around…

I’m still learning my way around Exodus. Support feedback is a little slow ( but I was warned of that upfront ). Maybe a few more warnings to users regarding risky/desperate trade ideas before executing a transaction. Maybe upgrade the user menus so that applications within Exodus are more easily findable.

Reply from Exodus2026-05-09

We appreciate your patience with support response times. We're always working to improve that experience! Your suggestions around clearer risk warnings before transactions and better navigation within the app; we'll make sure this gets passed along to the right teams. Welcome to Exodus, and don't hesitate to reach out if there's anything we can help you with as you find your feet! 🙏 - AC

M
Moh Hus · 18 reviews · Experienced 2026-05-04 ·

Every thing works fine like exodus pay…

Customer service was above my standards. They replied to me in just above an hour and and the app is all easy to use. Really good crypto wallet.

Reply from Exodus2026-05-09

😊 We work hard to keep response times fast and the app experience smooth, so it means a lot to hear it's landing that way!

E
Exodus User · 1 review · Verified · Experienced 2026-04-29 ·

I cant figure out how to transfer my…

I cant figure out how to transfer my USD/ BTC to my Cash App. I have ask for help but it is of no help.

Reply from Exodus2026-05-09

Our support team would love to make sure you get the help you need, please reach out to us via the in-app wallet feature. We're available at all hours!

E
Exodus User · 1 review · Verified · Experienced 2026-05-07 ·

Top quality customers support

Top quality customers support, fast and helpful we resolved the (very complicated) issue within a day

Reply from Exodus2026-05-09

Thank you so much for taking the time to leave this review! We're It's exactly the experience we aim to deliver. We're here whenever you need us! 🙏 - AC

E
Exodus User · 1 review · Verified · Experienced 2026-04-29 ·

Great costumer service

Great costumer service! 👏

Reply from Exodus2026-05-09

Thank you so much for the kind words! 🙏 We're really glad we could help. Don't hesitate to reach out if you ever need anything, we're always present.

G
Gökçe · 1 review · Verified · Experienced 2026-04-28 ·

Professional Team In Problem-Solving

The attention and care given to the customer is extremely satisfying, as your team's problem-solving approach is fast and result-oriented. Feedback from the customer is quickly evaluated and reflected in the solution. I experienced this firsthand with a quick & positive approach in a problem I recently encountered. The application interface is quite pleasant and engaging. I continue to use the application with enthusiasm.

Reply from Exodus2026-05-06

This genuinely made our day, thank you! Swift and result-oriented is exactly the standard we hold ourselves to, so it's great to hear it showed in your experience. Glad the issue got sorted quickly and that you're still enjoying the app. We'll keep at it. 🙏 - AC

E
Exodus User Rheal · 1 review · Verified · Experienced 2026-05-04 ·

Everything was well explained and…

Everything was well explained and curtious....

Reply from Exodus2026-05-04

It’s great to hear that our support team was courteous and explained everything clearly. We’ve got your back day and night. Thanks for the 5-star love 🫶 -BT