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Money & Insurance

Exodus

ClaimedCollecting reviews

201 reviews

4.4201 reviews
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About Exodus

Data updated
Website
exodus.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
65% (17/26)
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About this business

Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..

Written by the business, not verified by us.

Is Exodus legit?

Exodus (exodus.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-09-06.

What people say

E
Exodus User · 1 review · Verified · Experienced 2026-05-03 ·

nice very nice

Reply from Exodus2026-05-03

Love this! We’re glad Exodus has been very nice for you. Thank you for the 5-star support. If you ever need anything, you can reach us anytime at → exodus.com/m/support. We’re here to help 😄 -BT

Exemplary customer support

Quick , professional response to my concerns and problems. Exodus staff immediately provided suggestions to fix my issues, reduced my anxiety and facilitated my learning on your self-custody website. I feel much more confident now with sending & receiving crypto. The quick response to every email was impressive, and the friendly professional manner with helping me is commendable. Kudos to the Exodus staff for exemplary customer service and support.

Reply from Exodus2026-05-03

Thank you for the kind words, this genuinely made our day to read. 🤗 Helping users feel confident with self-custody is exactly what we're here for, and it's great to hear the support experience reflected that. We'll make sure the team knows their work is appreciated, we're always here if you need us! - AC

Impressive Support

I contacted support due to a slight issue I had activating something with my account. Support really took ownership of the situation and solved the problem quickly. I was most pleasantly surprised by the action taken without requiring me to explain, and re-explain my situation multiple times. I received an email a day or two after my original contact to confirm that the issue was resolved. I checked my account and to my surprise it was! It has been a long time since I’ve been impressed with customer service from any organization. Exodus support was definitely impressive.

Reply from Exodus2026-04-27

This is fantastic to hear! Thank you for the thoughtful review. We work hard to keep things smooth and efficient, so it’s great to know the team resolved everything quickly without you having to repeat yourself. That follow-up to confirm everything was sorted is something we deeply care about, and I’m glad it made a difference. We appreciate you taking the time to share this 🤝 -BT

Eric was fantastic

Eric was fantastic in helping me with my questions. He was very timely, clear and concise in his responses. Thanks Eric...you are a star 🌟

Reply from Exodus2026-04-23

This is fantastic to hear! Huge thanks, Silvio, for taking the time to share your experience with Eric from our support team. We’ll make sure he sees your kind words. If you ever need anything, we’re always here to help 🤝 -BT

The current issue I’m dealing with

The current issue I’m dealing with. Why can’t Canadians have a XO spending card?

Reply from Exodus2026-04-22

I’m glad you reached out about this! Exodus Pay and the Pay Card are gradually rolling out. If you’re in Canada and having trouble accessing your new card, start a new chat here: exodus.com/m/support. We’re happy to take a closer look for you 😄🤝 -BT