Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
Written by the business, not verified by us.
Is Exodus legit?
Exodus (exodus.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-09-06.
Exodus is using MoonPay as its exchange company to exchange fiat to crypto. Unfortunately this company has bad employees working in its organization. I have a PD investigation going on because of their stealing my funds directly from my bank account attached to debit card.
Reply from Exodus2026-03-30
Hi Freddy,
Thanks so much for the feedback. Exodus doesn't conduct any transactions for our users. All swap and fiat order transactions initiated through Exodus are directly served by third-party API providers. That said, please reach out to MoonPay so they can take a closer look at your case. Their support team should be able to help, and if you need help finding their contact information, feel free to contact us at support@exodus[.]com and we’ll be happy to point you in the right direction.
- CC
Thanks for sharing your thoughts. We aim to make crypto accessible to beginners and experts alike. We're glad to hear it's been a smooth experience so far! If you ever have any questions, don't hesitate to reach out to us at http://exodus.com/m/support. We've got your back 🦾 -KV
Love the layout and it even notifies you when you're about to receive pending crypto. Also, it doesn't have any hidden fees when sending or buying crypto.
Reply from Exodus2026-03-25
Hey there, your great review lights up our day ☀️ Thanks for being part of the Exodus journey, glad to see you're enjoying the app 🤝 –AV
Woohoo! Thank you so much for the love. 🙌 We’re stoked to hear that our support team made things easy for you. Reviews like this keep us going — seriously, you’re the best. 💙
- CC
I got scammed because I did not realize my account could be cloned, and updating private keys on my screen updates on BOTH screens, but the tech support helping me to understand what happened and how to protect was excellent.
Reply from Exodus2026-03-22
Sorry that happened, that’s a tough situation to go through. Glad our team could help bring some clarity and guide you on how to better protect things going forward. Exodus support is always available, so don't hesitate to reach out again if you need assistance. 🤝💯 - AC
Great app, works great and you can trust this wallet.
More importantly: incredibly good support. Kind, fast responses and very helpful with everything. They truly care about their customers and it's wonderful. They have helped me multiple times with everything and they are beautiful people.
Reply from Exodus2026-03-18
Wow, thanks for such a heartfelt review 🙌
We’re really glad to hear the app has been working great for you, and your kind words about our support team mean a lot to us. We do our best to be there when it matters, and it’s awesome to hear we’ve been able to help you along the way.
Thanks for being part of the Exodus community 💙
-AV
Hi I quite like your setup (which was recommended by a broker however I haven't started trading yet and still in the set-up stage.
Once on line I will be able to be more help (hopefully)
Regards C W Farlow
Reply from Exodus2026-03-17
We're thrilled to hear you chose our wallet while you venture into the crypto ecosystem. Don't hesitate to reach out at support[@]exodus.com if you ever have any questions. We're here for you 24/7 for anything you might need.
You can also check out our knowledge base for a deep dive into a wide range of topics right here: https://support.exodus.com/
Thanks for being part of the Exodus fam! -KV
There is a glitch in the process of selecting an amount to purchase for whichever cryptocurrency is being used. It makes it very hard to choose a payment method or to proceed because it keeps jumping back to some 50 or $500 amount which is not what is being designated. It’s not easy to use. They need to fix this technical problem— because it can cause repeated attempts at the same transaction or cause it to have to be done time and again properly.
Exodus is apparently aware of this and hopes to fix it which I trust that they will otherwise it’s not so difficult to use, but there is a limit to the types of payment methods and it does not permit an easy way to designate a specific debit card from a bank without using a third-party platform, such as PayPal or MoonPay
Reply from Exodus2026-03-17
Hey there!
Thanks so much for taking the time to share your detailed feedback with us. I’m sorry to hear about the technical glitch you encountered when selecting an amount to purchase in the app. That experience is less than ideal.
Our team is actively working on improving that part of the interface to make the experience more seamless. Feedback like yours plays an important role in shaping what we improve next, so we really appreciate you sharing it. Stay tuned for updates as we continue rolling out improvements.
If you have any questions, feel free to reach out to us at support@exodus[.]com. We're here for you 🙏
-BT
I am very satisfied and happy with the service that I received.
Reply from Exodus2026-03-11
Really appreciate you writing this. It’s great to see the experience landing well. If you ever need assistance or have any questions, just reach out! Our team is here for you at all hours 🤝🙂 support[@]exodus.com - AC
Hi Dejan. We cannot imagine how horrible it is to lose your funds, or being subject to a scam. Please note that Exodus is always here to help you in any way we can. Though the wallet is secure, your crypto can become vulnerable in numerous ways: malicious software, phishing, or scams. We'll always conduct an investigation when you email us at support[@]exodus.com. If you have already made contact; please stay in touch with our investigations team, and we'll make sure to assist by all available means. We're here to help! - AC
Exodus integrates unlicensed exchange that has withheld my funds for nearly a year
I am updating my previous review because the situation has not been resolved, and new facts have emerged.
On April 21, 2025, I used Exodus Wallet's built-in Swap feature to exchange 3.08 ETH. The swap provider was automatically selected by Exodus and turned out to be Criptointercambio.com.
Here is what happened since then:
After receiving my funds, the exchange blocked them and required KYC verification, which I completed immediately.
In July 2025, they offered a partial refund of 1.13 ETH while keeping approximately $5500. I agreed to this in hopes of resolving the matter.
After I agreed, they introduced a new, impossible condition: I must locate and provide verification for a third person mentioned in an old sales contract. This person is not related to my transaction, and I have no way to contact them.
Nearly one year later, my funds remain frozen.
Why Exodus is responsible:
Exodus chose this provider and integrated them into the wallet.
Exodus profits from swaps performed through its interface.
Exodus continues to claim they are "just an interface" and refuse to take any action.
New official findings:
The Bank of Lithuania has confirmed that Criptointercambio.com does not hold a license and is not supervised by them (despite operating in the EU under MiCA regulations).
My case has been verified and is being processed by Crystal Blockchain / Scam Alert (Report reference available).
Formal complaints have been filed with:
FTC: 198403725
IC3: 5d1166b12088400c82d5e3652a91e3c4
SEC: 17723-659-390-136
eConsumer: 198396737
Transaction details for reference:
Order ID: s2bdhvguut8nas56
Transaction hash: 0x8f90f71199eeebb71e154a3e65e97e7397f5692889405edff4132980d08bebfb
Exodus previously responded to my review saying that "working directly with the swap provider should help." I have done that for nearly a year. It has not helped.
A publicly traded company should take responsibility when the partners they integrate into their product harm users. I expect Exodus to investigate this provider and assist in recovering the funds.
I have all documentation and correspondence available if needed.
Update (March,16 2026):
After contacting Exodus publicly on X, my support case was marked as “Priority” by their team. However, I am still waiting for a response from the support engineers regarding this issue, which has been ongoing since April 21, 2025.
Update(March 17 ,2026):
The provider is now demanding verification from a third party (source of funds), who is not their customer, in order to release my funds. This appears unreasonable and raises concerns about user protection.
Update(March,18 2026):
The provider now states that they cannot clarify who they consider the “actual owner of the funds,” while still demanding a third party to contact them.
Additionally, in 2025 they previously offered a partial refund, which confirms they recognized my claim. However, they later reversed their position.
This makes it impossible to comply with their requirements, as they are unclear and inconsistent.
Update(March,24 2026):
I have now traced the movement of my funds.
On April 24, 2025, the swap provider (CriptoIntercambio) sent 104.8 ETH to HitBTC Hot Wallet 4.
My funds (3.08 ETH) were part of this deposit.
Transaction: 0x25a0821d126b4fbb9424beafd235648ba35a6513745b3b59f4d523dd10b71d8d
The provider continues to claim my funds are “under AML review” while they have already moved them to an exchange.
I have reported this to HitBTC abuse.
Exodus selected this provider automatically and continues to work with them. I hope Exodus will review this case again.
The Support answered in Detail my questions and offered me a Zoom call to solve the problem
Reply from Exodus2026-03-08
We love hearing this. Thank you for sharing your experience! 🤩 It’s great to know our team was able to answer your questions in detail and even offer a Zoom call to help resolve things smoothly. Providing thorough and personalized support is exactly what we aim for. We truly appreciate you being part of the Exodus community 🙌 -KV
We’re happy to support you on your Exodus journey, Frank 🤝 Thank you for your 5-star review! Let us know if you ever need any additional help. We’ve got your back. -BT
I feel exodus.com needs to do more in securing all future transactions when it comes to Crypto. WHY DON'T YOU SIMPLY MAKE IT MANDATORY FOR EVERY FINANCIAL OR CRYPTO TRANSACTIONS YOU MAKE IT MANDATORY for everyone to get an SMS OTP Code before a transaction goes through ? This will keep an extra layer of confidence in exodus.... If your company is innocent of so many complains here then you will take my suggestion into consideration. SIMPLY MAKE IT MANDATORY FOR AN OTP CODE to be sent via SMS TO the number on file authorizing the transaction via the code BEFORE ANY TRANSACTION COULD GO THROUGH.
Reply from Exodus2026-03-09
Hi Brian,
Thanks for taking the time to leave a review. I understand your concerns about crypto transactions. Security is our top priority, and we want the best for our users.
Since Exodus is a self-custody wallet, traditional 2FA isn’t available. We’ve put together a detailed guide that explains everything you need to know ➡️ https://www.exodus.com/support/en/articles/8598693-does-exodus-support-2fa
I also recommend checking out our guide on how to keep your crypto safe in Exodus ➡️ https://www.exodus.com/support/en/articles/8598632-how-do-i-keep-my-money-safe-how-to-store-cryptocurrency-safely
I hope this helps. If you have any questions or concerns, feel free to reach out to us at support@exodus[.]com. We’re here for you day and night.
-BT
Quick efficient and reliably functional
The coin selection is very wide
Selected coins are sometimes not tradable hence the 4 star rating
Reply from Exodus2026-03-05
Appreciate the review 😎 Happy to hear things are running smoothly. Trade availability can vary by asset and market conditions, but we’re always working to expand options where possible. Thanks for the feedback! -GR
You're the best! Thanks for the great rating, we believe communication is key.
Your feedback is important and we're always looking for ways we can improve. Feel free to reach out and let us know if you see some way we can maximise your experience. 🤗 -VF
Great prompt customer service helped me resolve my issue perfectly.
Thanks so much !
Reply from Exodus2026-02-27
That’s great to hear, thanks for sharing! We’re glad our team could get everything sorted for you. If you ever need anything again, we’re here at all times. 🤗 - AC
Best customer service for a crypto company I’ve known in 8 years trading
Reply from Exodus2026-02-27
Wow, that truly means a lot, Stuart! Thanks for the incredible compliment to our passionate support team. We work hard to be there when it matters, and hearing this after 8 years in crypto is huge. Grateful to have you with us 🙌 -AV
COMPANY HAS GREAT FAST SERVICE,, ON IT.
LOVE THE WALLET , GREAT SUPPORT TEAM
JUST ONE LIMITATION , NEW COINS NOT LISTED AND REMOVING XMR , NOT GREAT
BEST
JJ
Reply from Exodus2026-02-24
Hey there!
Thanks for the awesome review! We're thrilled you love the fast service, the wallet itself, and our support team. That means the world to us.
Totally hear you on the limitation: adding new coins takes time (we prioritize based on demand + security), and removing XMR was a tough call. Your feedback on both is super valuable — it's already passed to the team.
Keep rocking Exodus, and we're always here at [email protected] if you need anything or want to suggest specific coins.
-VF
