Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
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Is Exodus legit?
Exodus (exodus.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-09-06.
Help with Exodus Wallet - Missing XRP
General Question (Exodus)
Subject: Help with Exodus Wallet - Missing XRP
Hi, I just checked my Exodus wallet and noticed that my balance is down to $1. I originally had over 1400 XRP, but it seems that someone has transferred all of it to another address. The amount lost is around $2600.
I rarely check this wallet and only noticed the issue today. It looks like the transfer happened on December 25, 2025.
Reply from Exodus2026-02-23
Please reach out to our support team as soon as your time allows through the app or email support[@]exodus.com so we can assist in investigating with you directly. If possible, include a Safe Report as this will help our team assess the situation.
https://www.exodus.com/support/en/articles/8598664-how-do-i-send-my-safe-report-to-exodus-support
Our team is standing by at all hours! - AC
Jason has been great! He has provided information and gone above and beyond to assist me. My issue with Exodus isn't resolved for my desktop version yet but that's not the reason I contacted exodus support and he's still keeping me informed every step of the way.
Reply from Exodus2026-02-20
Thank you for sharing this! We’re really glad to hear Jason has been so helpful and proactive in keeping you informed. We’ll be sure to pass your kind words along to him. If there’s anything further you need while your desktop issue is being worked on, don’t hesitate to reach back out, Jason and the rest of the team is here for you. 🤗💯 - AC
Exodus Staff is Always there for any questions that I Have, in A Very Timely Manner. I Highly Recommend! The Exodus Wallet Has Been Great for me for the Last 8+ years.
Reply from Exodus2026-02-19
Hey there, Wow, 8+ years with Exodus and still loving it, thank you for that incredible loyalty!
We're truly grateful for your kind words about our always-timely support and thrilled the wallet has been great for you all this time. Comments like yours keep the whole team motivated.
If you ever have questions, we're right here at [email protected]
hanks again, you're part of what makes the Exodus community so special. 🤗 -VF
The wallet is excelente and gives no worries, all my questions are easily solved checking the site very well structured and detailed. The support is excellent both in getting to the point, simple and direct and in sympathy, I have been using this for wallet for almost 2 years
Reply from Exodus2026-02-16
We never get tired of reading reviews like this! Thanks so much for taking the time to share your thoughts—it truly means a lot. Feedback like yours keeps us motivated and inspired to keep building for the Exodus community. If you ever need anything, we’re here for you 24/7 at support[@]exodus.com. See you on the moon. 🚀🫡
- CC
I've known Exodus since their start. They have constantly worked hard to deliver one of the best, most secure, and flexible crypto wallets in the industry. Combine that with amazing customer support and consistently rolling out updates to keep ahead of the curve. It's a clear winner. I highly recommend Exodus. I use it almost every day.
Reply from Exodus2026-02-13
Thanks so much for the long-time support and for your amazing 5-star review, John.
It means a lot to hear you’ve been with Exodus from the early days and that you’ve seen the steady focus on security, flexibility, and frequent updates. We’re also really glad our support team has been there when you’ve needed it.
Thank you for recommending Exodus, and for choosing to use it almost every day. If you ever have questions or suggestions, we’re always here to help 🙌 -MW
I've always found the personnel at M1 to be helpful and willing to help me. I am legally blind and they go above and beyond to help guide me.
Reply from Exodus2026-02-12
Thanks for rating Exodus 5 stars! We’re glad to be part of your crypto journey. Be sure to keep your 12-word secret phrase safe and private — no one else should ever have access to your wallet information 🔐 -BT
I reached to the support team, whom responded very promptly and I managed to sort out the issue.
Reply from Exodus2026-02-12
Experiences like yours inspire us to make Exodus Support the best it can be. Thanks, Hafiz, for taking a moment to rate us 5 stars on Trustpilot. We’ve got your back 🤝 -BT
That's what we love to hear 🤩 So glad we were able to quickly get you the help you needed. That's what we strive towards. Don't hesitate to reach out anytime you need help, our support team is always standing by. Thanks for being part of the Exodus ecosystem! 🙌 -GR
We’re delighted to hear that you had an excellent experience with our customer support team, Hugh! We love helping our community and are passionate about perfecting self-custody. Thanks so much for your positive review. -BT
My experience which is not the first has been excellent. Any time I have had a need for support Exodus had come thru brilliantly. In my last experience Erik was very patient, knowledgeable and made sure my issue was taken care of. I’m a senior citizen and technology is not my forte. God knows I had gotten into some situations and they always bail me out. Thank you Erik, Al, Jean, Jeremiah and all the others.
Reply from Exodus2026-02-07
Thank you so much for the five-star review, Juan! It truly means a lot to hear that our team has been there for you whenever you’ve needed support. And thank you for the kind shout-out to Erik, Al, Jean, Jeremiah, and the rest of the crew—we’ll be sure to share this with them. If you ever need a hand again, we’re always here to help. 💙
- CC
I love the Exodus Customer Support Team! They are very helpful and very quick with their responses!
Reply from Exodus2026-02-05
We love hearing this. Thank you! 🤩 We’re so glad our team could help quickly and make the experience a positive one. Providing fast, reliable support is exactly what we aim for. Thanks for being part of the Exodus ecosystem 🙌 -KV
Support Team is very fast to reach you and help with your answers/ problems.
Reply from Exodus2026-02-05
You rock, David! Good vibes all around 😎 We’re glad our support team was quick to respond and helpful when you needed answers. Feel free to reach out anytime if you have more questions. We’ve got your back 💪 -BT
I like exodus for storing my crypto!!!
Safe and reliable !!!
Customer support is great!!!
5 stars
Reply from Exodus2026-02-02
Thanks for sharing your thoughts. Safety is the name of the game, and we designed our wallet to keep your assets as secure as possible. We're excited to have you onboard the Exodus rocketship. See you on the moon! 🚀 -GR
Woop woop — that’s what we do! Thanks a million for the 5-star rating. 🙌 Our support team is second to none. Let us know what we can do to level up your experience. If you ever need anything, we’re available 24/7 at support[@]exodus.com. We’ve got your back.
– CC
Time frame for fast reply and 24/7 reachable - that's
best !
Reply from Exodus2026-01-28
That's what we love to hear 🤩 So glad we were able to quickly get you the help you need. That's what we strive towards. Don't hesitate to reach out anytime you need help, our support team is always standing by. Thanks for being part of the Exodus ecosystem! 🙌 -GR
Dear Compliance and Legal Teams
I am writing regarding the crypto swap transaction initiated on December 1 2025 through the Exodus in app swap feature and processed. The transaction has now been held under AML review for 58 days despite full submission of all requested documentation.
To date I have received only generic responses with no timeline no internal case reference and no substantive update. This delay is excessive and unreasonable.
I hereby formally request that within 7 business days one of the following actions is taken
1 Completion of the review and release of the swapped funds to my designated wallet
2 Refund of the original deposited amount to the sending address less applicable network fees
Please confirm receipt of this notice and provide a clear status update including whether any further information is required and a firm resolution date.
If this matter is not resolved within the stated timeframe I will proceed with escalation through regulatory and legal channels without further notice.
Regards
Exodus is one of the best cryptocurrency wallets for me. The application is intuitive, stable and pleasant to use. I really appreciate the customer support - twice already they have helped me quickly and willingly to solve the problem. You can see that they really care about their users. I like Exodus and recommend it with a clear conscience.
Reply from Exodus2026-01-27
Hey Jiri—thanks so much for your feedback! It looks like the one-star rating may have been selected by accident. If you’re open to it, we’d really appreciate a five-star rating. Let us know what we can do to earn it. Our team is available 24/7 at support@exodus[.]com, and we’re always here to help make your crypto journey the best it can be. 💯
- CC
