Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
Written by the business, not verified by us.Exodus (exodus.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-09-06.
Staff members were helpful and supportive
That’s music to our ears 🤩 We’re so glad our team could support you. Being helpful and responsive is what we’re all about. If you ever need anything else, we’re just a message away. Thanks for being part of the Exodus community 🙌 -KV
I'm a complete novice to crypto and chose Exodus at the recommendation from a YouTube instructional video. I had an issue with my name during setup and reached out to tech support. They responded immediately with unexpected concern and care for my security first. I was beyond impressed. It took no time at all to get everything straightened out and I'm good to go. I was blown away by their level of customer support. It's so rare and so welcomed.
That’s awesome to hear, and welcome to the world of digital assets! We're really glad to hear that the experience with our support helped you feel confident getting started. 🤗 On behalf of the support team, thank you so much for sharing your positive experience. 🤝🙂 - AC
Helpful representative, quick response.
Hi there, and thanks for stopping by with such a positive review and rating! Quick, helpful replies are exactly what you hope for when you need support. Exodus is here to provide it, 24/7. ➡️ support[@]exodus.com 🤗 - AC
Just a great app for custody of your own crypto. Simple, clear and elegant interface plus a first class record around security. 24/7 support which is timely and always helpful.
Hey there, Thanks for the fantastic review! We're truly honored you trust Exodus as your go-to for true self-custody, and love that the simple, elegant interface and rock-solid security hit the mark for you. We're always here at [email protected] if you ever need us. Thrilled to have you in the Exodus Movement! 🙏 VF
I love my experience with Exodus, because of how easy it is to use, and the number of crypto the platform supports. What blew my mind though, was the client service people. Fast reaction to respond, their curteous interaction and their tremendous help. I've rarely seen this. A huge 2 thumbs up!
Thank you so much for your wonderful review. We're thrilled to hear that Exodus has made crypto easy and accessible for you, Christine. Our team works hard to support our users quickly and courteously, so it really means the world to us that you noticed. Your two thumbs up have us all smiling today. We love having you with us 🫶 -MW
I would like to emphasize very good consumer support. I had one transaction lost to Exodus wallet and I received full suport to regain my lost founds. All questions were answered in extensive way despite fact I am noob on this matter.
Thanks so much for sharing this 🙌 We’re really glad our support team could help you track down the transaction and explain everything clearly. No question is ever too small 😄 We’re always happy to help. -GR
I have a exodus wallet and let me tell you its so user friendly. Easy to use. Low fees. Been using it for a while now. No complaints. So many crypto options to choose from. Love it! If you want something that really works this is it!
We love hearing that you’re enjoying how easy Exodus is to use and the low fees! Thanks for the 5-star love, Edgardo — we’ve got plenty more improvements coming your way 🚀 -BT
Exceptionally great help desk. Quick replies and helped me to recover one of my assets. Highly recommend using Exodus services.
Thanks a lot for sharing this! We really appreciate the kind words. 🤗 If you ever need assistance again, our team is always available. - AC
Excellent customer service when you have a problem. Usually get back to you within the hour after you submit an email. And they keep working the problem for you, no matter how complex. They elevate the problem to the next level if they don’t have the resources to solve it. They follow up with you repeatedly and sincerely want to know if you’re still dealing with the problem. The site itself has great optics. One improvement could be to make staking reward history more easy to find. It’s quite convoluted and non-intuitive. Other than that, I’ve been very satisfied with Exodus for the past 10 years.
That’s what we love to hear! 🤩 Huge thanks for taking the time to share such thoughtful feedback. We’re so glad our support team has been able to be there for you every step of the way. That level of care is exactly what we strive for. We also really appreciate the note about staking reward history. Clear, intuitive experiences matter, and feedback like this helps us keep improving. 🙏 Thanks for being part of the Exodus ecosystem for 10 years, it truly means the world to us. Don’t hesitate to reach out anytime. 🙌 -KV
Once I got past the AI Support assistant to a human assistant, the support was excellent. Prompt, helpful and responsive.
So glad we were able to get you the help you need. That's what we strive towards. Don't hesitate to reach out anytime you need help, our support team is always standing by. Thanks for being part of the Exodus ecosystem! 🙌 -KV
I went through several Crypto wallets that was very frustrating to use and was just all around laggy. I FINALLY found the one with the Exodus Wallet! If you are like me and just want a safe, simple but yet very powerful experience in a Crypto Wallet look no further. I highly Recommend this Wallet to anyone! Not just experienced users but the brand new users as well! 5* 🤘✊✌️
Wow! You’re the best, Michael 😊 We’re honored you consider Exodus the MVP wallet and appreciate your 5-star Trustpilot review and recommendation. If you ever need anything, give us a shout at support@exodus[.]com. We love helping our fellow Exodians 🤝 -BT
I had a problem with a deposit from a wallet of mine. It took many emails and several days to solve the problems but it was solved and with professionalism. What I would underline: - Big focus on security and risk management in their approach, which resulted in a longer time to solve things but that I personally appreciate a lot, give confidence for my money with them and transactions - All steps and actions to take were illustrated with links and videos, very pedagogical - I dealt with three different representatives for the same problem/thread and each time someone was "new" he had read all the previous messages and I didn't have to repeat myself and there was no imprecisions
Thank you so much for the thoughtful 5-star review, Lauren! We really appreciate you recognizing the care our team puts into security, clear guidance, and continuity across conversations 🔐 We’re glad everything was resolved and that the process has given you confidence in using Exodus. Your feedback means a lot to us, as we aim to keep improving. We'll share your comments with the team ⭐️ -AV
The team at Exodus are the absolute best. I had a query and they were very helpful in helping me solve it. On top of that they gave me a gift card for the trouble. Super nice and I highly recommend the platform to everyone.
Thanks for the stellar review, Shane. We're delighted to hear that our team helped you resolve your issue. It's great to hear you'll share Exodus Wallet with your crypto friends. We love having you with us. 🫶 -MW
I like it a lot its really vood if you know what i mean
Your feedback is golden! We’re glad you enjoy the wallet 🥇 In the deep space of crypto, Exodus has your back, let us know if you ever need our help 🌟 –AV
I had trouble swapping today. 5 - 6 attempts and I did the Refresh a couple of times and got it. Not so much today but in the past I was told "Refresh" if issues came up. I emailed Support but got the Swap done before I got a response back today. Mission accomplished!
Thanks for sharing! Glad to hear the swap went through in the end, and as you know; our support team is always available whenever you have any questions. 🤝💯 - AC
Very good wallet. Reliable and user friendly.
Thanks, DK! These 5-star reviews are what keep us going. They let us know we’re on the right track. Always feel free to share more feedback or suggestions—we’re all ears. 💯 - CC
Thank you! We really appreciate the positive rating. 🤗 Our team is always available if you need any assistance. Human support 24/7 at support[@]exodus.com - AC
Very helpful, & was able to receive an email very quickly.
Thanks for the 5-star review! We’re happy we were able to turn things around quickly with guidance you found very helpful 🤝 -BT
exodus officially allows scammers like xmproglobal com/xmprow com. to use their wallet to run platform. When I had email communication with exodus and claiming their platform is the best,safe and secure wallet.How come these kind of scammers allowed and using this exodus wallet/web3 and make people get scammed.To me look like exodus also involve with the scammers and exodus equally involve in this scam and both are making money from innocent people. Request to Exodus wallet-If you can not control scammers pls shutdown your wallet? If you can not do that, its likely that your wallet also promoting this scammers.I already contacted Exodus support-but the answer is extrimely poor.People investing based on the creditability of the wallet but when Exodus support and their investigation team is giving poor answer and show their miserable attitude-here I can say dont invest through exodus because if something happen their answer is not going to be in your favour and their standadrd answer is " Please keep in mind that Exodus is a self-custodial wallet, which means we don't have access to or insight into user funds or transactions.". so I request before you use exodus wallet think 100000000 times.
We're very sorry to learn about your experience, SD. I understand how worrying it must be to have lost funds to a scam platform. Please keep in mind that Exodus is a self-custodial wallet, which means we don't have access to or insight into user funds or transactions. We see that you have been in touch with our investigations team- we recommend working with law enforcement regarding the lost funds, as blockchain transactions can not be reversed. If you have any questions, stay in touch with us via email, and we'll do our best to help guide you 🤝 -KV
Recommendation: If the version is too old (I opened Exodus >2 years ago) the error message could be more precise: Pls load new version from site xxxxx. The URL should be hard coded in the message to establish the right download source. The answer for problems was fast and satisfying. Good Job.
Thanks for the thoughtful feedback 🤜🤛 That’s a great suggestion around clearer update messaging. We’ll be sure to pass it along to the team! Glad to hear the support you received was quick and helpful 💙 If there's anything else you need from the team in the future, don't hesitate to reach out. -GR
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