Expert Squad (expertsquad.com) has a 3.1 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 45% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Skin 1964 · 6 reviews · Experienced 2026-07-30 ·
★★★★★
SCAMMERS
SCAMMERS! - This organisation has taken £150 worth of unauthorised payments from my partner & I. It was only flagged up by our bank as potential fraud, otherwise we may never have known - They claim their subscription terms are "prominent" during sign up - ABSOLUTE BULL***T! - Should be liquidated & the "directors" sent to prison - ROBBERS!
Reply from Expert Squad2026-07-30
Hello,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
Emily, Expert Squad Support
[email protected] or +1 866 695 3628
I have been charged for several months…and I did not know this was happening
I have been charged for several months of subscriptions when I did not know this was happening.
It was not until my credit card issuer from the bank, alerted me to the fact that this was happening and they want to block my credit card as a result.
I never requested an ongoing subscription and want the funds returned.
How do I go about getting my money refunded and block any further subscription charges?
Please contact me about a refund
Reply from Expert Squad2026-07-21
Hello Susanne,
Thank you for your feedback! We understand how concerning it can be to see recurring payments you were not expecting, especially after your card issuer flagged the activity. Our pricing and subscription terms are shown prominently during sign-up, and we’re happy to help clarify what may have happened. Please contact our support team using the details below, and our experts will assist you with your billing questions and next steps.
Best,
Emily, Expert Squad Support
[email protected] or +1 866 695 3628
J
Jenniemi · 4 reviews · Experienced 2025-10-10 ·
★★★★★
Expert squad scam
I am trying to get a refund for a subscription that I never authorised and have never used. I am referred to a site that looks like another scam. I have lost £350. This company is Expert Squad
Reply from Expert Squad2026-07-18
Hello,
This situation does not reflect how our platform normally operates. We’d like to take a closer look at your account and clarify the billing activity you described.
Kindly provide your email address and any additional details so we can assist you further.
Best,
Emily, Expert Squad Support
[email protected] or +1 866 695 3628
M
MJ oreilly · 4 reviews · Experienced 2026-06-17 ·
★★★★★
I’m disgusted with expert squad
I’m disgusted with expert squad. I never subscribed and they’ve been charging me $64 for months. I know I should have checked my credit card more closely and will do so from now on. I hate them for the trickery. Do not use them, they are sneaks and thieves
Reply from Expert Squad2026-06-17
Hello,
Thank you for your feedback! We understand how upsetting it is to see recurring payments you did not expect. Our pricing and subscription terms are shown prominently during sign-up, and our team can help clarify what you’re seeing. Please contact our support team using the details below, and our experts will gladly assist you.
Best,
Jennifer, Expert Squad Support
[email protected] or +1 866 695 3628
J
JDP · 35 reviews · Experienced 2026-06-09 ·
★★★★★
A Company with very questionable ethics.
My wife, who is 81 and not in good health, somehow was signed up to this service and took several months to notice. Like all the others who have commented negatively, I believe she might have paid £1 for advice and then was automatically signed up. We are now in the process of trying to recover the £35 she has paid every month since last September. It is causing her some distress that this has happened. I believe the ethics of this company are questionable at the best and dishonest at worst. I shall comment again on the outcome of our negotiations.
Reply from Expert Squad2026-06-09
Hello,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
Alice, Expert Squad Support
[email protected] or 1 866 695 3628
R
Ross Morrell · 1 review · Experienced 2026-06-01 ·
★★★★★
Buyer beware
And I quote "some people were dissatisfied with unexpected charges, reporting that after an initial small payment, a much larger monthly subscription fee was applied, which they did not anticipate or explicitly agree to". Exactly my experience . £1 to get some help which resolved nothing then £29.99 per month ongoing before I noticed. 3 months charged £14.50 refunded "as per our terms and conditions" Which I neither saw nor signed. Buyer Beware big time and avoid any contact or be sure you know what you have signed up for and it is something you need and will use
Reply from Expert Squad2026-06-01
Hello, Ross,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Expert Squad Support Team [email protected]
R
Robert Salmon · 2 reviews · Experienced 2026-05-15 ·
★★★★★
How did you get my credit card number?
How did you get my credit card number?
I have never authorized you to take $59.00 aust per month from my card.I don’t know who you are , and you have scammed me out of $300. I want to contact someone with authority to refund my money.
Robert Salmon
Reply from Expert Squad2026-05-15
Hello Robert,
We’re concerned to hear about this situation, as this is not typical for our service. We would like to review your account and clarify the charges you mentioned.
At the moment, we’re unable to locate your details with the information provided, so please share the email address connected to the payment along with any additional details so we can investigate further.
Best regards,
Anne, Expert Squad Billing Support
+1 866 695 3628 [email protected]
V
Vicky · 2 reviews · Experienced 2026-02-11 ·
★★★★★
Total Rip Off
I thought I had phoned a "free advice" number. I was charged $64 for 3 months before I realised. I did not receive any receipt for any of the payments and I did not agree to sign up. Just a rip off.
Reply from Expert Squad2026-05-12
Hello, Vicky,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Expert Squad Support Team [email protected] or 1 866 695 3628
P
Peter Greaney · 2 reviews · Experienced 2026-03-29 ·
★★★★★
You say to be honest with my review !
You say to be honest with my review !! Expert Squad are the dishonest ones here. I am honest when I say I was directed to Expert Squad when disputing a UBER charge.
Fair enough I thought. Then I was informed I had to pay a €1 fee (refundable) if they did not solve my problem. I gave my payment particulars through PayPal as it’s supposed to be secure in case it was a scam. Problem was not solved and instead of an option to get my €1 returned I put it down to experience, it was only €1 lost for now. An hour later I decided to check my account only to find the €1 plus €38 was deducted by Expert Squad. I tried and tried to get the money back without success. I got to talk to a representative to be told I signed up for a 12 month service at €38 monthly. This was not mentioned in any way so I’m afraid they are experts at robbing people and not a cent refunded to me. PayPal would not refund me but did put a stop on the monthly payments which would have amounted to an additional €418.00. UBER and ExpertSquad are good partners.
Peter Greaney.
Reply from Expert Squad2026-05-11
Hello Peter,
Thank you for taking the time to explain the situation in detail. We would like to review your account activity and the charges you mentioned so we can better understand what occurred.
Please share the email address linked to your account along with any additional relevant information so we can locate your profile and investigate this further.
Best regards,
James, Expert Squad Support
[email protected] or +1 866 695 3628
C
Cecelia Da Silva · 14 reviews · Experienced 2026-05-04 ·
★★★★★
You're doing well,but my complaint is…
You're doing well,but my complaint is with SV*v*expertsquad,demanding payments that were unauthorized. Now using them as a continuing subscription. BLOCK, or send a new bank card.
Reply from Expert Squad2026-05-04
Hello, Cecelia!
We appreciate your message. It's great to know that your overall experience has been positive. We appreciate you sharing your concern. We understand that unexpected charges can be frustrating. Please note that our pricing and subscription details are presented during the registration process, and we operate independently as a question-and-answer service.
Best regards,
James, Expert Squad Support
[email protected] or +1 866 695 3628
O
OneOldCop · 2 reviews · Experienced 2026-04-16 ·
★★★★★
Great! Dennis knew his stuff.
Dennis was very knowledgeable and willing to help me. If everyone they have is like him, they have a great team.
Reply from Expert Squad2026-04-16
Hello,
Thank you for your feedback! We are glad to hear you had such a positive experience and found the assistance knowledgeable and helpful. Your kind words mean a lot, and we truly appreciate you sharing them!
Best,
James, Expert Squad Support
[email protected] or +1 866 695 3628
Hello Catherine,
Thank you for your feedback! We are glad to hear everything was explained clearly and that the process felt easy to follow. Providing simple and helpful guidance is very important to us!
Best,
James, Expert Squad Support
[email protected] or +1 866 695 3628
P
Polly U · 3 reviews · Experienced 2026-04-12 ·
★★★★★
Charged for what?
I just noticed that I’ve been charged $29 for 4 months + $1 once. I have no idea how I got involved with this company. I was playing in a pickleball tournament the whole day on which I was first charged (January 12, 2026). I’m sure it’s my fault for not being diligent about checking my account, but upon review, I know that you would see that we’ve had no contact since our initial one. (Whatever it may have been for). I will cancel the subscription, would appreciate a refund for the months that I received no services. Thank you. Polly
Reply from Expert Squad2026-04-13
Hello, Polly!
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Expert Squad Customer Support
N
Neil Harrap · 3 reviews · Experienced 2026-04-01 ·
★★★★★
My credit card was charged NZ$64 and I'm waiting for the refund. I feel cheated by a Expert Squad
It should be clear that you're going to be charged a lot more than one dollar.
Reply from Expert Squad2026-04-01
Hello, Neil,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
James, Expert Squad Support
[email protected] or +1 866 695 3628
I was getting corrupt file msg on my desktop. Tried to update needed files and kept running into roadblocks. Out of desperation (exasperation), I signed on with Expert Squad and they walked me through the fix. It took a couple of hours due to processes running, etc. but I feel confident my desktop's files are now clean as a whistle!
Reply from Expert Squad2026-03-30
Hello,
Thank you for your feedback! We’re happy that our team could help resolve the file issues and get your desktop running smoothly. Your confidence in the outcome means a lot to us.
If anything comes up or you need more support, please reach out—we’re ready to assist!
Best regards,
James, Expert Squad Support
[email protected] or +1 866 695 3628
I had a problem with signing in my yahoo mail since yesterday and somehow got in touch with Diana K. - in my opinion lady who knows her job well. With few words she sorted my problem in less than 5 minutes. So, if somebody needs help in these fields - you can rely on Diana
Reply from Expert Squad2026-04-03
Hello, Boycho!
Thank you for sharing your experience. We’re glad to hear that your sign-in issue was resolved quickly and efficiently. It’s great to know that the support you received was clear and effective.
Best regards,
James, Expert Squad Support
[email protected] or +1 866 695 3628
M
Mr. Simon Bothwell · 5 reviews · Experienced 2026-03-25 ·
★★★★★
I received expert and knowledgeable…
I received expert and knowledgeable input which resolved my problem.
Reply from Expert Squad2026-03-25
Hello, Simon!
Thank you for your feedback. We’re glad to hear that our team provided knowledgeable support and helped resolve your issue. Delivering clear and effective assistance is very important to us.
We appreciate you sharing your experience.
Best regards,
Jennifer, Expert Squad Support
[email protected] or +1 866 695 3628
M
MS SARA FERGUSON · 14 reviews · Experienced 2026-02-08 ·
★★★★★
I have been scammed by this company
I have been scammed by this company. They took £22 from my PayPal account without my permission. Be aware this is quite regular with them. My advice STAY WELL CLEAR.
Reply from Expert Squad2026-03-20
Hello, Sara
Thank you for taking the time to share your feedback. We understand how concerning it must have been to notice a charge you did not expect.
Your concerns are important to us, and we would like the opportunity to review your account and clarify what may have occurred. We encourage you to contact our billing team directly at [email protected] or call us at +1 866 695 3628 so they can look into the charge, review your subscription status, and assist with any necessary next steps.
We appreciate you bringing this to our attention and are here to help provide clarity and support.
Best,
James, Expert Squad Support
[email protected] or +1 866 695 3628
Alexandra was very pleasant, warm, patient and walked through each process to move files and run a full scan to ensure my computer did not have viruses.
Thank you Alexandra N. For all your help!
Reply from Expert Squad2026-03-18
Hello, Nedra!
Thank you for your kind feedback. We’re glad to hear that our team provided clear guidance and supported you through each step. Delivering patient and helpful assistance is very important to us.
We appreciate you sharing your experience.
Best regards,
James, Expert Squad Support
[email protected] or +1 866 695 3628
Hello, Debbie!
Thank you for your feedback. We’re glad to hear that you received helpful assistance with your Yahoo Mail issue. Our team works to provide clear and effective support whenever it’s needed.
We appreciate you sharing your experience.
Best regards,
James, Expert Squad Support
[email protected] or +1 866 695 3628
