Factor_ (factor75.com) has a 3.3 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
Did not like the first meal. Chicken with Gnocci. But today liked the hamburger with smashed beans. Delivery was on schedule but sat outside for 8 hours. Top meals were not cold. Bottom ones were.
Reply from Factor_2026-08-05
Hi Hungry,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with some of your meals not remaining cold after sitting outside, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Didn’t get my two boxes no one reach out at all but I was told they would
Reply from Factor_2026-08-05
Hi Chianti,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with not receiving your two boxes and the lack of follow-up, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
I put in to skip my meal service and change to only 7 meals and you sent them anyway and 18! You said you never saw my requests. That is the point, your website is difficult to navigate. I had this issue years ago and I tried to make sure it did not happen again. I still had issues skipping deliveries, changing box numbers, and canceling. I would never refer anyone to your business.
Reply from Factor_2026-08-05
Hi Shonna,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving an order despite requesting to skip the service and change your meal quantity, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
I love the product, but I suggest bigger portions.
Reply from Factor_2026-08-05
Hi Angelina,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Previously, I would have given Factor a four or a five because I left the meals in the convenience.
However, my most recent order, that was supposed to arrive two days ago, has still not arrived, and I am without food as a result
Very disappointing
Reply from Factor_2026-08-05
Hi Melanie,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your recent order not arriving on time, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Gene,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your box being delivered to the wrong address, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
b
ben little · 2 reviews · Verified · Experienced 2026-07-30 ·
★★★★★
Great food
Best lunch ever and still running strong. Not one meal Ididn't like.
Reply from Factor_2026-08-05
Hi Ben,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Hi. My order showed up a day late. The box only had 8 meals and it was supposed to have 10. How do I get this resolved?
Reply from Factor_2026-08-05
Hi Kristin,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your order arriving late and missing meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
I have begged not to have spicy choices and yet I get them every time!
Reply from Factor_2026-08-05
Hi Marty,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving spicy meals despite requesting otherwise, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
My delivery is consistently a day late. It makes me concerned about the quality of the product. Otherwise I like the meals overall.
Reply from Factor_2026-08-05
Hi Dusty,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your deliveries consistently arriving a day late and your concerns regarding product quality, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
B
B · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Was charged for services that are never…
Was charged for services that are never received. Talk to them about it. I was charged $17.10. they refused to refund my money. Don't even have any products from them at all but wants to keep trying to steal my money!! I'm assuming that's how they make money by stealing from people
Reply from Factor_2026-08-05
Hi B,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with being charged for services you did not receive, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
T
Tina Smith · 1 review · Verified · Experienced 2026-03-26 ·
★★★★★
Delivery was never received
Delivery was never received. This has been happening more frequently over the past two months. Not sure what has changed. Wish we could go back to how it used to be when delivery was reliable.
Reply from Factor_2026-08-06
Hi Tina,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with a missing delivery and recent ongoing reliability issues, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
K
Kristee Van Meter · 1 review · Verified · Experienced 2026-07-26 ·
★★★★★
Satisfied customer loves the convenience
My experience is great because of the timely deliveries, good quality of food and the convenience of the process. For me to rate it higher there would need to be more side options.
Reply from Factor_2026-08-06
Hi Kristee,
Thank you for taking the time to share your rating with us and the community. We’re delighted to hear that you enjoyed our timely deliveries, quality food, and convenient process, while also noting your desire for a wider variety of side options. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
I haven't received my box. It a supposed to get here yesterday
Reply from Factor_2026-08-06
Hi Benita,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with a delayed delivery that did not arrive on its scheduled date, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
The meals do not have the same quality as they use to, and the selection has becomce repetitive. I am questioning if it would make sense for me to simply prepare my meals myself vs encuring the cost of these ones since I have not been happy. Depending on the outcome of this week will determine if I remain a customer.
Reply from Factor_2026-08-06
Hi Len,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with declining meal quality and repetitive menu options, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
I never received my order. I waited over two days past the expected delivery day and they couldn’t help at all. The customer service was useless- both online chat and over the phone. It’s not a trustworthy company and I will no longer use their services nor recommend them. It’s too bad, for the three weeks that it did work, I was pleased. The total ignorance or concern of those assisting, when I had a real issue, negates any pleasant feelings I may have had. Good bye Factor!
Meals are good. for me some of the sides are just ok.Last nights meal had brussel sprouts and cabbage- I tried it but did not eat it.
Reply from Factor_2026-08-06
Hi Theodora,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
I'm disappointed that Factor continues to deliver 2 days late, with boxes that are damaged and ice packs that are mostly melted.
Reply from Factor_2026-08-06
Hi Terrance,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with repeated delivery delays, damaged packaging, and melted ice packs, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
E
Ed M. · 1 review · Verified · Experienced 2026-02-20 ·
★★★★★
A little light on the vegetables side
Reply from Factor_2026-08-06
Hi Ed,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with a limited amount of vegetables in the meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Factor can be a useful meal tool, but their templating and suggestions week to week need work based on past choices and lookalikes. I find it frustrating that their auto-selections for me are so different than what I placed in previous weeks, having to remember each week before the deadline to completely tweak their template. If you don't hit their deadline, even by a day, there is no flexibility or solutions in customer support. I signed up for this to streamline and assist this process, not create more work for myself with meals that are incompatible with me.
Reply from Factor_2026-08-06
Hi Courtney,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with auto-selected meal and the inability to modify orders after the deadline, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
