Factor_ (factor75.com) has a 3.3 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
Worse experience and very disappointing experience with Factor
I received a meal with shellfish when I identified I did not want foods with shellfish. This is due to me being highly allergic to shellfish. One of the meals package was broken. I did not receive any of the protein shakes I ordered or an alternative to the protein shake flavors but instead received the wellness support sampler pack. I was using the protein shakes as a breakfast meal and can’t do that with the items in the sampler pack. All of this after the shipping of my items was already two days behind schedule. I have used Factor previously and I have never received items or lack there of this way. Very disappointing and I don’t know why I was not asked about a proper substitute for the items that were not able to give that I ordered.
Reply from Factor_2026-08-06
Hi Tajuana,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving a meal containing an allergen despite your preferences, a broken meal package, receiving an incorrect substitution instead of your protein shakes, and a two-day shipping delay, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Richard,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
I received one of these recently and expressed that the delivery is waning.
Now, my package is missing, and FedEx failed.
What now?
Reply from Factor_2026-08-06
Hi Chip,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your recent package going missing and the ongoing delivery issues with FedEx, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Arnie,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Very well done process.
Food is touch and go.
Too much cream
Not enough substance
Would like to see more meat and rice and veggies
Reply from Factor_2026-08-05
Hi Harry,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor
Warm regards,
The Factor Team
I have loved my chosen meals with the exception of one or two, but that was expected on those choices. The one thing I don’t like is the use of bell peppers used in the sides.
Reply from Factor_2026-08-05
Hi Trish,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Sadly, this week's delivery is delayed a day. Somehow we'll survive! But thank you for letting us know the tracking info. Otherwise we are mostly delighted with our meals. Tasty, large selection, good quality, and ample serving size. It takes our microwave a bit longer to heat them up. I find that sometimes it's difficult to remove the covering, and often the vegetables are somewhat overdone by the time the protein is hot enough. We appreciate the speed and ease of preparation and minimal cleanup afterwards. Just what we were looking for.
Reply from Factor_2026-08-04
Hi Larry,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
This is the 3rd tine the box came damaged with loss of 1 meal first time 2 meals second time and 1 meal third time
Reply from Factor_2026-08-04
Hi Peter,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your boxes arriving damaged on multiple occasions, resulting in the loss of several meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Delivered during timeframe promised. Delivery placed where an asked for it to be placed. First meal was delicious!
Reply from Factor_2026-08-04
Hi Julie,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
The first box was delivered and sat in over 100 degree heat for 5 hours. I was given a “credit” but it can’t be used until my sign up discount of 20% is up in October. I’m pissed. I would cancel but not receiving my refund for a spoiled box is not ok. The second box is delayed so I fear it too will be destroyed. You take money asap, you don’t give it back when your service fails.
Reply from Factor_2026-08-04
Hi Shannon,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your first box spoiling in the heat, receiving a credit instead of a refund, and your second box now being delayed, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Delivery is not at time it says it would be there.
Meals are great way to get your diet in check.
Reply from Factor_2026-08-04
Hi Stacy,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your deliveries not arriving at the scheduled times, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
We are on the 3rd week of our subscription. The first week was good. The meals arrived on time and we enjoyed them. Last week, our meals arrived a day late and all ice packs were melted resulting in inedible meals. This week, we were notified our meals will be two days late, after they were scheduled for today. We love the idea but the consistency has been terrible making the subscription inconvenient.
Reply from Factor_2026-08-04
Hi Misti,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your recent deliveries arriving late with melted ice packs, resulting in ruined meals and a terribly inconvenient experience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Zach,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
J
Jim · 3 reviews · Verified · Experienced 2026-08-02 ·
★★★★★
Proofs in the Pudding!
I was told by my Physician that my cholesterol reading was not satisfactory. My sodium level was too high.
I contacted Factor 75 and explained my delima. Your technician suggested that I have a 20 minute review of my situation with Kerry your nutritionist. I just completed the interview with Kerry. She suggested ways to sort my meal order to eliminate my concerns. She took me through how to sort rearrange my next weeks order. After my personal review and rearrangement of my six items. I was able to reduce my sodium intake in half. Also, after a concentrated reorder my meals seem to be more appetizing than my original order. However, "proof is in the pudding". I am anxious to try my order next week, anticipating a more healthy and tasteful experience!
Reply from Factor_2026-08-04
Hi Jim,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Food is very tasty and mildly seasoned with good portions. Ordering easy and on schedule.
Reply from Factor_2026-08-04
Hi George,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Two boxes were broken unfortunately! But had my first box and it was really good
Reply from Factor_2026-08-04
Hi Justin,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
Hi Blair,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your order not being delivered on time, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Easy to order my meals. Customer service e is great. Delivery is always informed.
Food is exceptional, I haverztdn chicken. Steak a d shri.p, fish all ery Tasty. All. Veggies were great too. Every meal is savory and ready yo eat in 2 min.
Reply from Factor_2026-08-04
Hi Janice,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Everything is great, except sometimes they replace the meals that I choose with something that I can't eat. But they usually will credit my account in those situations which helps ease the hurt. The other thing that could be better is consistency with portion sizing, sometimes I get only a whisper of a side with my entree. And I wish that I could choose morning delivery, or at least give me a proper delivery window instead of "by end of day 8pm" I really hate that! I hate having to wait around all day, I can't go to the gym to work out or get my errands done because I'm waiting and waiting.
Reply from Factor_2026-08-05
Hi KP,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with unwanted meal replacements, inconsistent portion sizes, and unpredictable delivery windows, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
I'm eating the pesto chicken tortellini right now. It is DELICIOUS, much better than I've ever tasted in a restaurant. I'll be ordering this meal again! It's wonderful to be able to receive good, healthy meals already prepared.
Reply from Factor_2026-08-04
Hi Nancy,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
