Factor_ (factor75.com) has a 3.3 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
Your customer service never responds and the UX creates predatory software practices.
Reply from Factor_2026-08-04
Hi Juju,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor
Warm regards,
The Factor Team
K
Kim Fish · 1 review · Verified · Experienced 2026-06-11 ·
★★★★★
I don't like it because if I don't get…
I don't like it because if I don't get to the order, you send meals I have to throw away because I don't like them or can't eat them. No pork. No cilantro. No salmon. And yet you send it
Reply from Factor_2026-08-04
Hi Kim,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor
Warm regards,
The Factor Team
L
Leandra Green LeeLee · 3 reviews · Experienced 2026-08-03 ·
★★★★★
nobody in this company customer service…
nobody in this company customer service supervisors or anything can tell you what's going on with your delivery they can't even send you a menu of what you ordered or tell you when it's going to be delivered because they only print out shipping labels the minute you order your food but they don't ship it in a shipping label should not be printed until it's ready to be shipped
Reply from Factor_2026-08-04
Hi Leandra,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor
Warm regards,
The Factor Team
Hi Maite,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor
Warm regards,
The Factor Team
c
customer · 2 reviews · Experienced 2026-08-02 ·
★★★★★
Beef, it’s not for me!!
I signed up for Factor meals. What I didn’t know is that there was a deadline to select meals. I missed the deadline and they automatically sent 8 meals. Two of the meals contained beef which I cannot eat as it makes me sick. There was nowhere on their website to exclude beef meals. I contacted Factor and they refused to refund me for the two beef meals. I tossed them away. I canceled my subscription and will no longer be buying their meals. It was a waste of money. Don’t recommend this meal service.
Reply from Factor_2026-08-04
Good day,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor
Warm regards,
The Factor Team
Drivers NEVER follow directions, always dump our order in the mailroom
Reply from Factor_2026-08-04
Hi Ryan,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor
Warm regards,
The Factor Team
Hi Raymond,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with finding the food to be just okay and receiving a damaged order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Stacey,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your overall service resulting in such a low rating, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Hi Jerome,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your food not arriving yet, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
