FairShake Inc. was a startup to help everyday people achieve fair resolutions in disputes with the world’s largest companies, by transforming the bureaucratic nightmare of a consumer arbitration claim into a simple, expert-supported online experience.FairShake Inc. shut down at the end of 2023.Read more at the link below on how the consumer justice system can be improved to give more power to everyday people and less power to entrenched corporate interests: https://www.fairshake.com/reform
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Is FairShake Inc. legit?
FairShake Inc. (fairshake.com) has a 3.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 41% give 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-29.
All I wanted was to talk on a phone with a live person and resolve the problems with my claim. Never heard from any live person, they kept giving me the run around, and wanted $220. on a credit or debit card that I didn't have. They wouldn't take the fee from a reloadable visa or from my cash app card. The frustration that they caused , they should pay me!!!!! Worst company ever!!!@
Reply from FairShake Inc.2023-02-17
Hi Scot - We take feedback seriously and so I want to clarify your concerns on this. The fee you are referring to is for the Arbitration Association and not FairShake. They require a filing fee to escalate your claim to an arbitration hearing, however in many cases that fee is reimbursable to you or you can request that the fee is waived if you qualify based on income level. I do see that our team reached out to discuss your issue, but a manager will reach out to you directly as well to go over this step. Thank you for sharing your concern and we will be in touch shortly.
This company is no different than any other company attempting to confuse you with corporation talk. Unlawful practice of common and UCC law. Eye would not and have NO reason at all to recommend this company! They do absolutely nothing but further confuse/complicate the situation without offering any solution! Don't waste your time or energy!
Reply from FairShake Inc.2023-02-21
Hi OP, We take this feedback seriously and would be glad to reach out to you directly to address your challenges. If you can please email our team at [email protected] with your name and email, we will look out for your email and get you to a manager to help with your frustrations. We are here to help and want to chat with you more to understand your situation. Thank you!
They were not kidding when they said they send a letter to the company that you're working with and it literally save me thousands of dollars and my time for me to just resolve the issue right then and there I want to thank everyone involved with fair shake for everything that you've done to make my life a little bit easier moving forward I highly recommend fair shake to anybody no matter how rich or poor you may be because they do a assert and make sure your rights are heard. Especially with my business account. Thank you again fair shake I hope I don't deal with a bad situation like this again, but if it does arise, I will definitely look for you for help. Again, thanks again..
Honestly I thought it was fake until I did my research and received feedback. Thanks again for getting my funds that I deserve and I felt like a fraud, but you guys helped me with that. I waited from November to now to get my money from PayPal. No I wouldn't recommend anyone to PayPal, but I would have to highly recommend Fairshake. Thanks again.
I got screwed over an online auction by a seller who seemingly makes his money robbing ppl. PayPal of course didn't want to back up anything. My thought is that the thief probably closed his account, which left no way for PayPal to get the money from the thief. This meant that PayPal could either lose hundreds of dollars and back up their guarantee or just leave me holding the bag like an idiot.
If you think that PayPal did the former, you're WAY too optimistic. I showed them how I could actually prove the guy never sent what he said to my home, all they needed to do was verify the tracking number on FedEx. They either did not even bother or they are just horrible at their jobs.
Point is, I spent almost a WHOLE year fighting this company. The ONLY thing that saved my hide was FairShake. In less than 2 months, they got PayPal to make good, even though PayPal wouldn't admit responsibility. That's crap, but what can ya do? At least I can say I wasn't screwed over completely, it just took me forever until I got lucky and found FairShake.
This company has done nothing but take my money ($200 to escalate to arbitration last February) and request document after document after explanation after detailed write up. Next was that my case was "approved" for them to take to arbitration and represent me. Then I get a response that I have not "completed" something after complaining for months and asking for a refund of my $200 payment for arbitration expenses. This past month I finally heard from them - they said to go on my dashboard to complete, which asked me for yet another $200 for arbitration before I could even proceed (this was last week). Now they have "closed" my claim with no response to what happened to my arbitration which I paid for (my gut was nothing was ever filed because I should have at least received some sort of acknowledgment from the arbitrator. I don't see how they are getting positive responses from others. As a consumer I would be very very suspicious of whether the other reviews are true customers based on my experience of dealing with them for a year to get my case to move forward (which they approved to go to arbitration)
Reply from FairShake Inc.2023-02-02
We have looked into this issue for you and I see that a member of our team has already reached out to you with some preliminary information and updates on your specific case. You should be receiving additional information shortly but please email us at [email protected] if you don't receive that update.
I am able to get about 1/3 of my credit back in cash, I am just happy to get it over with. FairShake is always there to lend a helping hand, you start to see hope when things seem despair. Sincere Thank you from my bottom of heart
Thank you all for getting my money back from Sprint. It took longer than it should have because Sprint was being difficult, but you all made it happen. I have no doubt I never would have gotten my money back if not for Fairshake. Thank you so much!
They add absolutely no value, don't bother. You can do it on your own
Complete and utter scam. Absolutely zero customer service or guidance, EXCEPT when it comes to a settlement (which they are incentivized by as they take a portion of it).
I wrote a complaint about an Airbnb experience in June 2022. With a copy and paste it was put in the mail to their corporate office and with no response, 30 days later I receive an email saying "click to escalate to arbitration". The next thing I know I have an active arbitration case, where I am Pro Se (representing myself) against Airbnb, 3 partners at a law firm and it's been moved to commercial arbitration. Fair shake or their online chatbot, Leon, either don't respond or send canned responses that don't help. Aside from mailing a letter, they provided absolutely ZERO value and I'm now lost and going it alone. DO NOT USE THEM, WITH VERY LITTLE RESEARCH YOU CAN DO IT ON YOUR OWN
Reply from FairShake Inc.2023-01-25
Hi Sarah, I'm sorry to hear that AirBnB did not resolve your issue and that you didn't feel supported -- that is certainly not our goal. We are a small team that works hard to handle the process and paperwork for consumers like yourself, but do only work on consumer (not commercial) claims. Please email our team at [email protected] and we may be able to provide additional resources that apply to your situation.
At first I thought I would be ripped off again when I was first ripped off by HughesNet.com I thought that FairShake was ripping me off also. But it turns out that FairShake did exactly what they said they would do and for the exact price they said. I have to give then 5 stars for a job VERY Well Done!!!
A lot flaws one it does help you demand for fairness but charge from your lost. Settle amount that petty use them beside that don’t. All settlement force people into another agreeement that waives future wrong doing? They help u initiate but when things gets serious they back out and leave in at arbitration time. Now you up against a monster with the little knowledge you know as beginning? Non profit means doesn’t mean employee time can’t be compensate highly and purchase as long it for corp it’s ok! “I got a Ferrari for company cause ceo has to drive in ceo vehicle class”
Reply from FairShake Inc.2023-01-19
Hi Chi, I'm sorry to hear that you did not receive a settlement offer from the company. I will reach out to you directly to discuss the details of your specific situation, walk you through the next steps, and show you the resources we can offer. Please remember you can always email us at [email protected] in the meantime.
fairshake is not taking care of my complaint from day 1...
I filed a complaint with fairshake and immediately received and auto replay robot email response saying they will reach out to me but never did and when call the fairshake phone number (510) 937-3247 They number tries to avoid people by redirecting them to online chat or email and when go to online chat once again they try to avoid by saying enter your email to look up your claim but never get an email or also can search by phone number just gets a text with an older claim tells me they never did file it in the first place and its 2 weeks later now... Going the an upper class lawyer writer looks like my best bet.
Reply from FairShake Inc.2023-01-17
Hi there! I'm sorry to hear you are having this experience - we want to make it right. If you can provide your name or email, I will have a member of our team reach out directly. Thank you!
Complete scam long story short don't sign any agreements with them you will regret it no customer support or telephone service. Chat bot will answer questions but limited response just trash and pathetic
Reply from FairShake Inc.2023-01-23
Hi there - I'm sorry to hear you are having a tough time getting in touch with us - we want to make this right. Please let us know your email or claim ID and our support team will reach out to you directly. We are a small team working hard for consumers like yourself, but if you submit an email to [email protected] we will get back to you as soon as possible. Thank you!
The process was made easy to understand, and all that was needed from me was to share my experience and what I was seeking. When I had a question, the Fairshake rep answered promptly and with solid information. Navigating the dashboard was simple and straightforward, and the fee was appropriately affordable. I am grateful to have had their services in my case.
Supposedly I settled (with their help). I paid their fee in advance be cause they said I'd get my money in 30 days . Well , no money and no customer service response. Nothing sent to me as to why. I can't recommend them.
Reply from FairShake Inc.2023-01-19
Hi Charles, I'm sorry that you are having this experience - and I want to help make it right. Can you please send your email or claim ID to [email protected] so I can look into this for you immediately? Thank you!
I contacted FairShake after being defrauded on a large auction site and having the refund claim denied by a large financial entity based upon false data. I got my money back thanks to FairShake and wouldn't hesitate to use their services again if needed. No way this would have happened without them.
The entire process was simple and straight forward. The staff was helpful, responsive and courteous. I would not hesitate to use them again should the need arise.
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