Excellent customer service
I've ordered loads of diamond painting and crossstitch. Excellent condition customer service
About Fansells
Data updated- Website
- fansells.com
- Category
- Hobbies & Crafts
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/17)
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About this business
We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles.Hope all people could have fun with these creative paintings !
Written by the business, not verified by us.Is Fansells legit?
Fansells (fansells.com) has a 4.7 out of 5 rating on OK.one, based on 260 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the diamond paintings and cross-stitch kits, noting that the printed canvases are beautiful and very easy to work on. Many people also mention that the dedicated customer service team is incredibly supportive, friendly, and quick to assist with custom orders or general questions. However, some people were dissatisfied when certain popular items they wanted were temporarily out of stock or completely unavailable. Buyers also mentioned occasional issues such as damaged deliveries or minor product defects, though helpful customer support handled these situations promptly.
Auto-generated from all reviews of this business. For reference only.What people say
Well I got a diamond art set and wen I…
Well I got a diamond art set and wen I got to a colour e is green but the colour what they give me was blue it was Liverpool bage and there was color in there that's not ment to be there it's only ment to be green white and red
Perfect custom
Excellent adhesive, letters perfectly visible...my only issue was the red AB drills that came needed to be a darker red! Other then that..perfection!!!!
Ran out of beads in a project
Ran out of beads in a project. Fansells took care of it immediately and contacted the manufacturer and sent me more beads very quickly.
Good store and good customer service
I had placed a couple orders from this site and all very good, I received a kit with missing threads and the customer service was excellent, I was kept updated and the problem was sorted for me quicky and professionally. I would highly recommend this store for value and customer service.
They have replaced the Arsenal keyrings…
They have replaced the Arsenal keyrings for me I'm also greatful they have kept me informed what is happening
A bit of a shaky start but got better.
Great customer service
Great customer service and wonderful products.
The best assistance and help forever.
It still needs a little work but…
It still needs a little work but inspite of the bumps I do enjoy your line of products. Maybe more Needles?
Awesome product
Great communication and arrived quickly. The diamond art was well packed with everything needed. Vibrant colours and beautiful design.
Good Shop with good custumer service
I am always happy with the products from your shop. Fast delivery and if i have problems or questions i get help very soon. Good prices and discounts.
Best company by far
I use this company alot its the best one I've found by far with great products at great prices and there customer service is so much better than others ive had to use in the past I would most definitely recommend you give them a try you won't be disappointed
Fast and efficient
First experience - excellent
It was perfect! One thread has been missed but they send me later and all is completed and ready to start. The prices are very good too.
I like Fansells a lot
I like Fansells a lot, they sell beautiful items at very good prices!! Their customer service is amazing, so friendly and helpful and they respond very quickly. I'm a very happy customer😊
Extremely happy
Items are amazing! Love the fact that the drills come packaged in resealable bags and end product looks gorgeous
Customer service is great and very…
Customer service is great and very fast. The package is well protected. I am satisfied with it and I recommend
I accidentally order the wrong material…
I accidentally order the wrong material for my diamond art, and was fixed, plus they offer to crop the picture or choose another one, and that makes the store awesome
It’s exactly what I was looking for the…
It’s exactly what I was looking for the dimond are square and small just very satisfying!
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