I love fansells
I love fansells. Mainly fast delivery and quick polite response when having a query
About Fansells
Data updated- Website
- fansells.com
- Category
- Hobbies & Crafts
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/17)
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About this business
We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles.Hope all people could have fun with these creative paintings !
Written by the business, not verified by us.Is Fansells legit?
Fansells (fansells.com) has a 4.7 out of 5 rating on OK.one, based on 260 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the diamond paintings and cross-stitch kits, noting that the printed canvases are beautiful and very easy to work on. Many people also mention that the dedicated customer service team is incredibly supportive, friendly, and quick to assist with custom orders or general questions. However, some people were dissatisfied when certain popular items they wanted were temporarily out of stock or completely unavailable. Buyers also mentioned occasional issues such as damaged deliveries or minor product defects, though helpful customer support handled these situations promptly.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent service
Excellent service. Arrived within a week, very happy.
Happy with Fansells.
Always happy w my Fansells products for over 5 years. They have a great selection and are always updating their products and processes. Plus they’re customer service is immediate and responsive. Thanks Fansells. I’ll keep coming back.
Fansells is an awesome store to shop!
Fansells is a wonderful store for everyone who likes crafts. They sell a huge amount of beautiful products for all crafts and also for very good prices. For me it’s my favourite store as they always give you the best service and help if something is wrong. Their prices are budget friendly, so I can highly recommend this store to everyone. But the most important reason for me is that they listen to their customers by talking to factories to improve their products. They accomplished a lot of changes and I’m so grateful for that. Thank you Fansells! You’re the best!!
Great and friendly staff
The staff are very helpful and friendly I got a response on the same day and my problem was sorted out quick
Been waiting 7 weeks for replacement Drills
Been waiting 7 weeks for one set of drills that were missing from an order all I seem to keep getting from Amy is excuses have messaged Ryan on instagram no response Have now filed a claim with Paypal as this is getting real silly now its a shame as ive placed a lot of orders with Fansells Have had no previous issues with questions etc Amy always went above and beyond to help you but now this issue with an entire colour of missing drills i cant start or finish the item very dissapointed
Very happy with Fansells!
I’ve ordered a ton of stuff from Fansells and I’ve always been very happy, both with their products and their service. For me, they always ship quickly to the UK - probably the quickest of any similar company. And if there is a problem or a question, they always respond promptly. Definitely five stars from me 😃
Very satisfied
I received all my items without fail. I haven’t started them yet because I got to many wips(work in progress) but I opened to examine the print and the threads(I ordered only cross stitch)and I’m satisfied with the results. It’s one of the cheapest stores I go too.
My favorite shop for cross stitch kits
Fansells delivery time is really fast, the support is awesome and I love my new cross stitch stuff. I am a very happy customer and will continue to buy there!
The excellence of fansells. I have been ordering my diamond…
I have been ordering my diamond paintings from fansells for a while now. Almost everything has been perfect and the only one I had an issue with, was rectified immediately and excellently. I would and have recommended them to all my diamond painting friends. Buy with confidence at fansells they are amazing to deal with.
Very Happy with my order
My order arrived in less than 2 weeks, everything was included, it was well packaged and all items were intact.
This is based on an order I got a…
This is based on an order I got a couple months ago. This order went smoothly and I got everything on time.
I love the kits
I love the kits, they are very competitively priced against other companies. The vibrancy and amount of colours, I couldn’t wait to start to sew.
Outstanding customer service
The delivery for the packages is quite fast. The customer service is outstanding. I had a cross stitch kit delivered with some water damage and Amy in the customer service replied to my email and replaced the damaged kit without a problem.
Great all round all items arrived and…
Great all round all items arrived and the customer service was brilliant And really lookng forward to working on them
Beautiful products
Good ideas and good price
When I ordered my ideas they came back pretty quickly and the ideas are good quality and good price the style is very good, but I have had a far idea that are damaged or printed the wrong way but when I speck you customers several they are very friendly and help with the issue
Great clearance sale nice finds.
I recently placed a large cross stitch order when Fansells was having a clearance sale at the end of June and was happy I got a few pieces that seem no longer available at a good price. I qualified for their "blind box" and received a kit on my wishlist which made me happy. The package came in the time stated and all the kits were intact with no missing pieces. Printing was clear. With other kits I've received I've had enough thread to finish. As long as Fansells keeps their prices low (I'm in Canada) and their quality high I'll keep purchasing from them. A couple of improvements on the site I'd like to see are: 1. All the kits they sell would state how many colours there are. That would be very helpful in deciding if a kit will turn out well as some more detailed patterns do need more colours to look good it's disappointing when there aren't enough to get a good detailed picture. 2. It would be nice if Fansells would group similar patterns to purchase. Some patterns have up to 4 to a set and it's a bit of a nuisance hunting through the site for the ones that go together when they're shown singularly and their descriptions don't make sense sometimes. I found this with the Joy Sunday series of, Village, Flower, Fishing, and Coffee buildings. They don't seem to have the Yard one and it was a pain to click through all the pages. Grouping them all together in a single post would have made it easier to find and then I would know the other one in the set wasn't there. Overall, my experience with Fansells is positive and I wouldn't hesitate to recommend them to others and I'll continue to shop with them.
I had a problem with the cross stitch…
I had a problem with the cross stitch kit I bought from Fansells so I contacted them and asked for help. Amy emailed me and she arranged for a completely new upgraded kit of the same picture to be sent out to me so. It’s now on its way and I can’t wait to get started on my new picture. Thank you Amy for all your wonderful kind and professional help with this. You’re so kind and helpful. 😊
My order shipped fast
Their website is easy to navigate, their customer service is the best and they are happy to assist you with your questions. I will keep shopping at this store 🙂
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