They work with you if a item is out of…
They work with you if a item is out of stock and respond quickly. I found them to be a very good company and will order again.
About Fansells
Data updated- Website
- fansells.com
- Category
- Hobbies & Crafts
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/17)
Do you own Fansells? Claim this profile for free and start replying to reviews.
About this business
We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles.Hope all people could have fun with these creative paintings !
Written by the business, not verified by us.Is Fansells legit?
Fansells (fansells.com) has a 4.7 out of 5 rating on OK.one, based on 260 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the diamond paintings and cross-stitch kits, noting that the printed canvases are beautiful and very easy to work on. Many people also mention that the dedicated customer service team is incredibly supportive, friendly, and quick to assist with custom orders or general questions. However, some people were dissatisfied when certain popular items they wanted were temporarily out of stock or completely unavailable. Buyers also mentioned occasional issues such as damaged deliveries or minor product defects, though helpful customer support handled these situations promptly.
Auto-generated from all reviews of this business. For reference only.What people say
I cannot praise this company enough
I cannot praise this company enough. I only discovered them a few months ago and am waiting for my 4th order to arrive. All the canvases I’ve received so far have taken my breath away they are so beautiful. I am in the U.K. and received them in about 2 weeks - tracking was up to date from start to finish. They are also very affordable. Customer service is second to none. Every company needs an Amy!
Fantastic pictures
Fantastic pictures, there's always new ones being added so lots of choice. I've always found them to be very high quality and the same with the gems. Highly recommend fansells :)
I had almost finished a large diamond…
I had almost finished a large diamond art picture. I have run out of gems but Fansells acknowledged my e-mail straight away and the gems are on the way.
Efficient prompt service.
Efficient prompt service. A pleasure to do business with
Out of stock problem
At first I was not willing to give a 5 star review because in the last 2 orders within 2 months, I have had to re-order several DP's because they were out of stock. I complained to customer service (Amy) because on the website out of stock was often not indicated. The back and forth of re-ordering was annoying and time consuming.(The reason for 4 stars)But in the end, Amy was an excellent and honest communicator in explaining in great detail that they are in the process of fixing this known problem. I will demonstrate patience because I have been a long-time customer that has been quite happy with Fansells. A big thanks to Amy!
Great experience
Brilliant service! Helped resizing one of my custom diamond painting, for no extra cost. Customer service is amazing.
Everything that I have bought from…
Everything that I have bought from Fansells has been of high quality, even personalised purchases. I highly recommend them..
I orderd 3 pictures on @-2-1-2026
I orderd 3 pictures on @-1-2026 Order #DDP17178482-K Still have nore received them. When can I expect them? Or I want my money back. Pictures were Flag & Eagle 40 x50 Indian,Tiger,Wolf 40x50 and Violet Kitty 50x60.
Brilliant customer service
Brilliant customer service Got the most amazing free gift and order was delivered very quickly
I love this company
I love this company. Every time I have bought from them. The canvases are in great condition. The stick is good and if there’s ever a problem whatsoever, they’re very quick to get back with you. They are very kind people and I look forward to doing more business with them they’re my favorite place. Come and check them out!
Always 100%
Always 100%! I ordered diamond paintings a few times and the experience is always great. Amy is always friendly and helpful! Also, the surprise gifts were excellent choice. I can recommend this shop to buy from!
The Feedback
The staff take their time to explain things differently so you can understand them & they reply to you the next day & they correct their mistake straight away & they notified you straight away with the email
Amy was very good at sorting my order…
Amy was very good at sorting my order out and very friendly and helpful
Always buy .y diamond art from here…
Always buy .y diamond art from here they help u 100% always keeping I touch would recommend them to everyone who asked where I get my pictures from trust them 100%
always get good products from Fansells…
always get good products from Fansells from Diamond Paintings and cross stitch. good prices and customer service is great
Fansells has great products
Fansells has great products, shipping is good and customer service is excellent. Love all the variety of Diamond Paintings they have to choose from.
Great site
Great site. I'd give more stars if I could. I tell everyone about this site
Always brilliant to buy from
4Years and counting
I’ve been ordering from Fancells for 4 years I have never had any problems with them, in fact the absolute opposite. In fact, one time I was missing the drills from a Diamond Painting I contacted them and they simply replaced them. Since then I only order from Fancells, you can’t compare the price, fast shipping and great customer service
printerval.com
Mydiamonpainting
Peggybuy
Cedarandtinco
MyPlantroom
Keysdate
Euro Talks