fields-data-recovery.com (fields-data-recovery.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 25% give 1 star; The business has replied to 96% of negative reviews; 90 of them were added in the last 12 months. Last updated 2026-08-11.
1. No charge if data is not recovered. 2. More affordable than some competitors. 3. Options were made clear over the phone once it looked like the recovery would be successful.
Thank you for the kind review, Derrick. We are really pleased to hear that your options were explained clearly once the recovery was looking positive, and that the process worked well for you. It was a pleasure working with you.
I had a Western Digital MyBook external hard drive fail. A local computer repair shop took a look and suggested I go to a forensic data recovery company. I did this, and after a month, they told me there was nothing that could be done, the data was lost and that was that. I was absolutely gutted as I had lost 6 years' worth of creative work. But I thought it was worth getting a third opinion. It was actually Grok that recommended Fields data recovery. I spoke to a helpful chap, they sent DHL to collect the disk free of charge that same day, and called me after a few days to tell me what they had done and that there was a good chance they could recover the data. I also received email updates to say when the disk was received etc. Now it wasn't cheap, but you have to weigh up how important the data is, and my creative work isn't easily replaceable. And also, specialist services aren't always cheap. These guys were able to do what two other companies had failed to do. Sometimes you have to pay out for a quality service. So prepare yourself for some potential expense. It may sting a little but how relieved and happy would you be to get your data back? I'm so glad I didn't accept the second companies' conclusion. Fields Data recovery have been excellent from start to finish. The sense of relief and gratitude is well worth the money to get my work back. Thank you guys. Highly recommended.
Thank you so much for this wonderful and detailed review, Dan! It means a great deal to us to know that we were able to recover your creative work after other companies were unable to help. We completely understand how important and irreplaceable that kind of data is and we are so glad we could deliver a positive outcome for you. We will pass your kind words on to the team. Thank you for the recommendation and we wish you all the best!
Responsive and expertise of the technical staff. I highly recommend them for recovering data from damaged hard drives!
Thank you so much for your kind review, Earl! We are really pleased to hear that you found our team responsive and that our technical expertise made a difference. Your recommendation is very much appreciated. We wish you all the best!
Thank you for your review! We are delighted to hear that we were able to restore your material successfully. We wish you all the best!
I think the data recovery companies work together to generate income knowing that the hard drive had been reviewed by other recovery teams to no avail. Fields knew that we had already been told that the data could not be recovered, but we were told for $ 2600.00 they could recover the data...Not true and they kept the $$$.What a RIPOFF...
Thank you for taking the time to leave a review, Al. We are truly sorry to hear that you did not get the outcome you were hoping for and we understand how upsetting this must have been. One of our customer service team will reach out to you directly to discuss your case further.
I'm very satisfied with the quality of service from your company. From the 1st call, till the receipt of my hard drive, your people were very helpful and knowledgeable. All my data was recovered, years of work I could never replace and completed in a timely manner. Thank you very much for your help. Robin Nicholson
Thank you so much for your wonderful review, Robin! We are really glad to hear that our team were helpful and knowledgeable from your very first call, and that we were able to recover all of your data. We know how much years of work means, so it is great to know it is safely back with you. We wish you all the best!
Excellent communication, and most of all, they recovered my files.
Thank you so much for your kind review! We are really glad to hear that communication was a highlight of your experience and that we were able to successfully recover your files. That is what it is all about. We appreciate your continued trust in us and wish you all the best!
They did not recover my iphoto album as requested and charged me $4000 for it. I would absolutely under no circumstances use this company again nor recommend it to anybody.
Thank you for taking the time to leave a review, Bronwyn. We are truly sorry to hear that your experience did not meet your expectations and we understand how frustrating this must have been. One of our customer service team will reach out to you directly to discuss your case further.
Files pulled off my drive well and quickly. Recommend for those who need their files fast!
Thank you so much for the great review, Mark! We are really pleased to hear that your files were recovered quickly and that you were happy with the service. We appreciate the recommendation and wish you all the best!
I had such a bad experience. For those tho long about using fields-data-recovery, you should understand they will sell you that they know what the problem is and need to get the parts. But then they won’t be able to get your data….yet they JUST told you they know what the problem is and they just need the money to order the parts. Unreal. So my issue was that I sent in 4 drives. I talked to someone who was super nice and told me how they work and where to mail the drives, etc. Then someone will call you back to tell you what they need to extract the data. In my case they called and said “good news!… we know what the problem is, we just need to order the “read heads” for all 4 drives….oh yeah and we need $4800 for that. “. That’s ALL they said….i don’t know how this works….so my impression is that $4800 stands in between me and my data. I paid the money, and in like another several days a DIFFERENT person called to say “hey we were able to get data for 2 out of 4 drives…thanks for the money!!!” I was sick….are you serious? So someone called and said that one drive had bitlocker….and they couldn’t get to the data…so then how did you know the read head was busted? Or why not warn me first that one of my drives was bitlockered? Like these drives are years old and we don’t remember where they came from THATS WHY WE USED YOUR SERVICE…..we thought you would be honest…we thought you would care about customers. What you showed me was that you care about money. The other drive they just said…”we still heard the clicking noise even after replacing the head…so no data from that one…” What!??! That’s it? I thought you KNEW what the problem was! Warning: you will be sold solutions that won’t work. Buyer beware. Update: 5/20/26 - I have not been contacted yet by anyone at the company. My email is the same: michmor2k@hotmail
Thank you for taking the time to share your experience, Michael. We are very sorry to hear that the outcome fell short of what you were hoping for and we fully understand how distressing this situation must have been. One of our customer service team will reach out to you directly to discuss your case in more detail.
I would have given them a 4 or 5 star review if the price hadn't been excessive. I felt I was kind of pressured into having my data recovered. They did however recover all my data successfully and I was happy with the results, just wish the price was cheaper. It might be fine if you're a business but for an individual it is pricey.
Thank you for taking the time to leave a review, George. We are really pleased to hear that we were able to successfully recover all of your data and that you were happy with the results. That is always our primary goal, and it is great to know we delivered that for you.
They were very attentive and kept me well-informed throughout the process. Although the cost was higher than I had anticipated, it was due to the severe failure of my hard drive. I am confident that they took all necessary steps to minimize costs and believe their final pricing was fair.
Thank you so much for your kind review, JB! We are delighted to hear that you felt well-informed throughout the process and that you were happy with the outcome. Your trust in our team means a great deal to us. We wish you all the best!
It ended up costing a LOT more than expected, since I was first told it would cost no less than $199 and turned out to cost $2400. If I would have had an idea it could cost that much I might have tried getting it fixed here in town. But I did get all my info!
Thank you for leaving a review, Todd. We are glad to hear that you were able to get all of your information back and we appreciate you sharing your experience with us. We wish you all the best!
They were able to recover very critical business documents and priceless photos that covered numerous years. Daniel kept me fully informed of the progress and process. They even delayed sending me the memory stick due to us being out of town to ensure we were home when it would be delivered. I would highly recommend them again and again.
Hello Michael, thank you so much for your kind words. We are delighted that we were able to recover your business documents and photos, and that Daniel kept you well informed throughout. Your recommendation means a great deal to the whole team at Fields Data Recovery.
Thank you for taking the time to share your feedback, Robert. We are sorry to hear that your experience did not fully meet your expectations, and we take all customer concerns seriously. We would welcome the opportunity to discuss this further with you directly. Please do not hesitate to reach out to our team so we can better understand your experience and see how we can help.
Amazing service, clear communication, and honest estimates and diagnostics. Excellent company and staff.
Thank you so much for the kind words, Paula! We are thrilled to hear that you had such a positive experience with our team. Clear communication and honest diagnostics are cornerstones of how we work, and it is wonderful to know that came through. We will be sure to pass your feedback along to the staff. Thank you for trusting Fields Data Recovery.
THIS COMPANY IS A SCAM!! Save your money and go to a reputable lab that offers a "No Data, No Fee" guarantee. They clearly use a classic "bait-and-switch" sales tactic. Initially, I received a very positive diagnostic call. The representative claimed they could see all my data and had "no concerns" about a full recovery, and that the only issue was failed heads to get me to agree to a $1,700 charge no refundable. As soon as I paid, a different person called to say the data was lost forever. When I challenged them—noting that I was told the data had already been accessed—they backtracked, claiming that "seeing a file list" has nothing to do with "accessing the files." They use sales tactics to give you false hope, then change their story once they have your money. I never received a file list or a technical report—just a massive bill and a dead drive.
Thank you for taking the time to share your experience, Solange. We are genuinely sorry to hear that you left feeling this way, and we take feedback like yours very seriously. The concerns you have raised regarding the communication around your case and the outcome are important to us and we would very much like the opportunity to look into this in detail. Please do get in touch with us directly so that we can review the specifics of your case and work towards a resolution. We appreciate you bringing this to our attention.
I lost access to my portable drive and reached out to Fields for assistance. Justin kept me informed through out the process and made sure my restored data got back to me promptly. I appreciate that they attempted all possible solutions to minimize the expense of data recovery before rebuilding my drive. I was extremely pleased with the customer service and in the end I believe that I was treated fairly as far as pricing goes based upon the amount of work they needed to perform. Thanks Fields!
Thank you so much for your kind words, Joseph! We are really pleased to hear that Justin was able to keep you informed throughout the process and that your data was returned to you promptly. It is always our goal to explore every possible option to make data recovery as cost-effective as possible for our customers, so we are glad that came through in your experience. We will be sure to pass your thanks on to Justin. We appreciate you choosing us and wish you all the best!
BE CAREFUL WITH THIS PLACE!! I have been using Quicken since the 1990’s. Unbeknownst to me, my Quicken Data File (*.QDF) was located on my Seagate external hard drive. Last week the drive died and I was therefore unable to open Quicken. All along I thought the data file was on my computer C: drive and the external E: drive was simply backing up my critical files. I was sadly mistaken. I took the drive to the Best Buy Geek Squad and they informed me that since their computer wouldn’t recognize the drive there was nothing they could do. They said I would need to send it to a company that specialized in data recovery. I discovered Fields Data Recovery on the web and late Thursday afternoon gave them a call. They were awesome! They immediately emailed me a UPS overnight mailing label. I packaged up the drive and got it to the local UPS drop-off center before the overnight cut-off. Right around lunchtime on Friday, Fields called me to tell me that they had received the drive and that they would let me know something later that afternoon. They could clearly tell that this file was very critical for me, and that if not recovered I would lose nearly three decades of data. They called me around closing time and said that they were successful at recovering the data. I was ecstatic! It’s important to note that at no time during this entire process had they mentioned anything about cost. I had reviewed their website (they even have a section on Seagate drives in particular) and saw prices ranging from $180 to just over $1,000. I also looked at their reviews and saw where one person was complaining about the cost being $1,500. So, I prepared myself for a cost ranging somewhere between $200 and $1.5K. They were expediting my order, so I figured it would be at the higher end of that range. But OH NO!!! After they finished teasing me with the fact that they were successful at retrieving the data they hit me with the price --- $5,000!!! I could have died. They were clearly exploiting my vulnerability as they knew how desperate I was. I reminded them that I was just a regular Joe, not some tech company with deep pockets. The Account Manager with whom I was speaking said he understood and that he would have to talk to the Sales Manager (???) on Monday to see if anything could be done. Of course, this now left me with several more days without the use of Quicken. Monday afternoon he finally called me and informed me that “the best they could do was $2,640!!” The whole recovery process took them approximately 5 hours. Thus, they originally wanted $1,000 per hour. The revised price comes out to around $528 per hour. I begrudgingly paid the fee, but the experience has left me absolutely livid and disappointed beyond words. In my opinion, they intentionally gouged me knowing how vulnerable I was. I am retired now, but I spent my entire career selling process equipment to industry. So, I’m very familiar with the process. I think that the way they handled my business was abhorrent and shameful. I will NEVER recommend them to anyone! I wish I could give them negative stars!!
Hi Wayne, thank you for your detailed feedback. We are sorry that you feel let down by our service. We can see that our expert technicians were able to respond to your urgent needs and recovered your data in full. We note your comments on cost, and are sorry that our efforts to meet your expectations was not what you had hoped for. Please reach out if you need anything more. Fields Data Recovery
Sent a hard drive to be diagnosed for recovery. Was told it was possible and the cost. The cost was average among other quotes I've received, but was still out of our budget we wanted to spend. After speaking on the phone I clearly asked which ways the recovered data would be returned. I was told by Dropbox or another hard drive. And I asked what size hard drive and they clearly told me same size as my original which was 2TB. This fact alone I decided to go ahead with their service since it would include a new hard drive I could just continue to use and would not have to pay additional approx $200 to buy another hardrive. I was told it would be shipped out on Friday or Monday due to the weekend and it being the Thursday they received my damaged drive. It didn't end up being shipped till the next wednesaday and I received next day. The data recovery worked but to my surprised they sent me back a 512gb memory stick instead of a 2TB hard drive. Called their headoffice and they told me they would check their call logs to see if the hard drive size was ever discussed, if it was they would refund me the cost of a new hardrive. They didn't call me back, I had to call them again few days later. They told me they checked the emails and phone logs and never saw anything regarding the hard drive size. They are clearly covering for their employee, because it was 100% discussed. They performed the service I paid for, but failed to deliver on what they sold me on. Very dishonest sales tactics. I had a weird feeling before I made payment when I asked for detailed invoice but was sent a simplified one. But I went through with payment anyways since I've read many good reviews on the company. If they truly listened to their call logs they would of seen when I asked for detailed invoice breakdown and when hard drive size was discussed. If this was few hundred $ I would of just took the loss, but when you pay for a $1700 service you would expect to receive what was agreed upon.
Hi Jon, we are pleased to see that we were able to recover your data in full, and that you received it in good time. We are sorry that you are not satisfied that you did not get a higher capacity storage device than was required for the data to be delivered. Thank you for sharing your experience. Fields Data Recovery
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