Excellent service and excellent…
Excellent service and excellent turnaround.
About FineAwards.com
Data updated- Website
- fineawards.com
- Category
- Hobbies & Crafts
- Location
- United States · Hollywood
- Status
- Unclaimed
- Last 12 months
- 68 reviews
- Replies to negative
- 100% (5/5)
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Is FineAwards.com legit?
FineAwards.com (fineawards.com) has a 4.6 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great results!
Double-check your art format
They charged me for providing non-vector art instead of telling me to resend. I had initially provided vector art, and they provided a proof with a terrible layout. I sent back the same art but larger, so it would be spaced better on the item. I was worried about the timeline, so didn't stop to think about the format i re-sent it in. They added $25 to my already-completed order without even notifying me.
Reply from FineAwards.com2026-08-04
Thank you, Pauline, for your feedback. We’re sorry for the confusion regarding the artwork conversion fee. Although the original file provided was an EPS, it contained bitmap artwork and was not a true vector file. Because true vector artwork is required for engraving, our artist had to have the logo redrawn, which is why the standard $25 conversion fee was applied. This fee is noted in our artwork requirements, and a revised sales order showing the updated total was emailed on 7/21/2026. To keep orders moving and avoid unnecessary delays, we typically proceed with a standard one-time logo conversion when needed. We only place orders on hold when additional redraws or added artwork costs are required. That said, we understand the added charge felt unexpected, and we appreciate your feedback. Our customer service team is happy to review the order with you and answer any questions about the artwork process.
The photo online was misleading
The photo online was misleading. It had a graphic that we thought was part of the award but it was not.
The plaque on the front was crooked and…
The plaque on the front was crooked and the globe on top was not fully centered.
Devices were shipped quickly
Devices were shipped quickly, packaging was great. Will definitely order again from Fine Awards
Made a huge order with this vendor and…
Made a huge order with this vendor and It was immaculate quality and great workmanship. Forever grateful from Blue Origin.
Sturdy
The unit was nice and sturdy. However, the etching was not what I expected. It was difficult to read in most any light. I expected it to be more legible by being "darker"/"deeper"?
Fast and great quality!
The final product looks amazing!
Very easy process! Edits to the design were simple to request. The final product looks amazing! We would definitely use this company again.
Great product quality
Staff was great to work with and the quality of the product is impressive.
Always excellent service and quality…
Always excellent service and quality product
Fexibility and patience
Quality of crystal carving
Quality of crystal carving, fast customer service. reasonable prices!
Quick & Careful Service!
Great customer services and received my order several days early!
Quick and Quality
Easy process and short wait time. All around great experience.
Disappointed
Disappointed. Poor customer service & no clarity about the proofing process until it was too late.
Reply from FineAwards.com2026-07-16
Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Since you've ordered with us before, we're not sure what changed this time, and we'd like to understand. A member of our management team will be reaching out to learn more about what happened during the proofing process and where we could have communicated more clearly. We appreciate your business and the opportunity to make this right.
What I received was not usable; very disappointing
What I received was not usable. 1. The picture is quite dark, losing details of the person and the clothing, and the face and hands have an orange hue. Very different from the proof I was provided earlier in the process. 2. The background to the picture is also quite dark but with horizontal ribbing and with a large discolored splotch on the right side near the edge. 3. The text is so dark that the letters seem to blend and run together, making the words difficult--and in some cases impossible--to read. 4. As if glued in haste, the front piece is a bit crooked on the wood plaque. I measured to make sure my eyes weren’t playing tricks on me.
Reply from FineAwards.com2026-07-14
We sincerely apologize that your plaque arrived in this condition. The issues you described with image quality, text clarity, and alignment are unacceptable and do not reflect the standards we strive for. We stand behind our 110% Satisfaction Guarantee, and our team will investigate what happened to determine the cause, correct the issues, and make this right for you. We appreciate you bringing these concerns to our attention and look forward to resolving them as quickly as possible.
Exactly what we ordered
We had numerous problems with our payments going through. Melissa was so helpful and patient with us. Once our payment processed the order went through and was fulfilled quickly. Product was beautiful and exactly what we ordered. Thank you for a wonderful experience.