Founded in 2003, FireMaple specializes in outdoor cooking gear. From ultralight backpacking stoves and integrated cook systems to powerful basecamp burners and cookware, we design portable, reliable equipment that makes outdoor cooking simpler—from the backcountry to the campsite.
Written by the business, not verified by us.Fire Maple (firemaplegear.com) has a 4.1 out of 5 rating on OK.one, based on 294 user reviews collected here. It is listed under Sports and its reputation is good. 76% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Quality, User experience, Customer service. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the outdoor gear, noting that compact stoves and cooking systems perform wonderfully and boil water rapidly even in harsh weather conditions. People also mention that customer service representatives are extremely helpful, professional, and respond quickly whenever assistance or replacement parts are needed. However, some reviewers were not happy with delivery times, mentioning that packages arrived much later than expected or experienced frustrating tracking delays during transit. Consumers also noted that certain orders felt like they were shipped on a slow boat from overseas, occasionally getting lost along the way.
Auto-generated from all reviews of this business. For reference only.The cookware I purchased for camping and hiking were exceptional. They were lightweight, worked as they should have, easy to clean and took a little beating while remaining reliable and durable. When away from home you need reliable and easy to manage tools. These made it happen.
Product fit the bill nicely for my needs, as I only needed a compact stove for hikes. Very lightweight. Works perfectly, just don't forget your own ignition source as there's no built-in striker. Heated 300ml water for freeze-dried meal in 40-45 seconds (@ ~1200ft elevation). Once the water was used, everything cooled down in 10min. Only reason knocked off a star is shipping takes several weeks so not an option to purchase if you have an upcoming need in less than 2 wks.
Excellent product and excellent communication on the sale and after.
Really enjoying the Fire Maple orange Gas Lantern and leather canister cover. Burns quietly and adds ambiance to any gathering. Used carefully, it’s a great way to knock the chill off in your tent in the morning!
Worst shipment experienced ever. Didn’t get my refund. I will not recommnend this product.
Hello, there We sincerely apologize for any inconvenience caused by the shipping process. We found that your order was not successfully delivered due to an address issue. Our customer service team has responded to the related email, so please check your inbox. We are committed to resolving this matter, and we appreciate your understanding and cooperation.
Purchased and have used the polaris cooking system on several overlanding trips. Recently had an issue with the base. Reached out to customer service and it was immediately taken care of. I am pleased with the equipment and their customer service is top notch! Wouldn't hesitate to do more business.
I just got back from an elk hunt above 10k. Fire Maple worked perfectly everyday! Stows really well with all components and gas bottlr all snuggly packed inside for easy packing in. Would highly recommend for any backcountry hunt especially for the price point compared to competitors
I would like to say that I really enjoy all the products that I have purchased from Fire MAPLE, I had a malfunction with one of the tops to one of the cook pots that I had purchased the Billy pot and I contacted the company and explained to them what happened and sent a picture and without any incident all I had an immediate reply stating that they would ship me a new lid I offered to pay for it but they declined that I love their innovation and the craftsmanship on all their products. I will continue to purchase in the future thank you very much for MAPLE, for such wonderful products and the great customer service.
Incredible kit, stove and pot is super light and works perfectly the materials are very good quality will be using this for the foreseeable for my meals when out camping and coffee! 10/10
Petrel pot and stove is an excellent combination. The items are great quality, super light, and boils water very fast. Customer service was very professional and helpful. Fire Maple is a great company and I would definitely recommend checking them out !!
great cooker and pans, always in use rather than other brand. also great customer service that helped with a issue. thank you
Fire Maple probably has the best customer service I’ve experienced shopping online. I bought a pot and stove from them and realized that the pot didn’t quite fit with the stove I bought, so I reached out and they sent me a different compatible stove free of charge. I really appreciate the effort they took to make sure I had compatible gear. I will be shopping with them again whenever I need new camp cookware.
Well what can I say. I bought a Polaris stove from these guys in March 2023. Great stone and never let me down in the past. Went to use it a few weeks ago and my igniter had stopped working and the gas wasn’t flowing properly. Contacted customer service who were straight on the case, told me my warranty was valid for another two years and sent me a complete replacement stove! Well done Fire Maple. Great product, great aftercare and will definitely be shopping with you again 👍
Great products and a fantastic service. Had some order issues and they fixed it fast and easy.
Traveling every week to new places, the fire maple is my go-to! I cook my meals and heat up my water instantly for my coffee ☕! By far it is my most needed camping gear! Highly recommend the fire maple stove to any person who wants an easy and efficient way of cooking outdoors!
For our most recent trip away we decided it was time to up our game when it came to outdoor lunches. We immediately gravitated towards Fire Maples frying pan. Just the very fact that it fits into a day pack is amazing in itself. Being non-stick makes it even better. We couldn’t be happier with it and hope to be using them to kit us out for our future wild camping adventures and our day hikes.
Horrible customer service. The shipping was a nightmare very confusing and my items are missing. And customer service just repeating the same information to me which isnt helpful. Telling me when it was delivered and me telling you its not there isnt helpful. Honestly ill never shop here again and i would talk others out of it also
Hi, there We sincerely apologize for the poor shopping experience caused by our customer service and shipping delays. We are committed to resolving this issue for you. Please contact our customer service department again to receive compensation for the shipping delay, or you may choose between having the order reshipped or receiving a refund. Thank you for your understanding and patience.
On August 10, 2024, I order the Petrel Ultralight Pot 600ml with stove and fuel cannister for a price of $43.84. I only received the Pot only on 19 August 2024, no stove or fuel cannister. So now I'm stuck with a pot I cannot use without the other items. Order No. 2432664 I think. Where is the rest of my order?
Hi, there We are sorry to hear about the misunderstanding regarding your order. Upon checking, we found that your total payment of $43.84 was for the purchase of a single pot, not a pot and stove combination. Please review the product options in our listing for a clearer understanding. The pot itself costs $23.95, and you selected expedited shipping for $14.90 along with shipping insurance for $4.99, bringing the total to $43.84. Additionally, we would like to clarify that all our products are sold without gas canisters, which is also stated in the product description. Thank you for your understanding. If you have any further questions, please feel free to contact our customer service team for assistance.
I recently purchased a Polaris cook system that has issues. Fire Maple customer service has failed to help with the problem. Update: Fire Maple have agreed to send a replacement.
Hello, there We sincerely apologize for the delay in our customer service response and for not addressing your issue in a timely manner. We have now contacted you again to provide warranty service for your order. Please rest assured that we are committed to resolving this issue. Thank you for your patience and understanding.
I had damaged the threads on my Fire Maple Polaris burner so I could not screw on a fuel tank. This was my fault for not keeping the threads clean. I emailed Fire Maple to see if they had replacements available. They responded within a day asking for a video to see if they could the problem. Then, without asking for warranty info or asking how this happened, they sent me a new burner. I got it within a 10 days. A year ago I had a technical question about adjusting the igniter distance and the same woman, June, answered immediately. I am very impressed by Fire Maple customer service.
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