FirstKey Homes

Rishav was very helpful and…

Rishav was very helpful and knowledgeable. He answered all of my questions and provided additional information. He has me very interested in working with Firstkey Homes!

Ariel did an excellent job solving my…

Ariel did an excellent job solving my issue

CHE was Great !

CHE was Great !! Very Helpful!

Michael was amazing

Michael was amazing, he was very efficient and he got me off the phone in a matter of minutes. It was amazing to have a great customer service experience with him. He asked me how my day was and he seemed to really, truly care. Thank you, Michael.

Outstanding Customer Care

Very attentive and clarified my concerns/issues expressing Pleasant to speak with Keith Canoso is such a pleasure to speak with and gets things handled promptly. Thank you Keith for your outstanding customer care and knowledge. Most appreciated was the follow up

Jeff was amazing!

Nine days, no AC and no resolution in sight

I am NOT saying it was great because when I was supposed to be transferred to the Maintenance team, the call dropped and no one called me back. Other than that Ms Mendoza was great. A great listener, she was empathetic and understood my concerns. Now, given this has been an ongoing critical, emergency concern that has been going on for nine days now, obviously, I'm not satisfied with the service. No one follows up with me, when this call was dropped, no one called me back. It's been 90+ degrees in my house for nine days now. I have a heart condition that is exasperated by extreme heat. Come on now, I live in South Texas, nine days and no resolution in sight? Matter of fact. You will not get one more dollar in rent until this is resolved and that's on you people not me. The only reason I give four stars on this is because Ms Mendoza was a great professional, otherwise I would give the lowest rating possible . You people need to do better

Easy & Efficient

Setting up self-guided tours was an absolute breeze. It was especially helpful when we explored a neighborhood, realized it wasn't the right fit, and could leave immediately without feeling like we were wasting a leasing agent's time. The customer service experience was seamless—Mary Salinas, in particular, was incredibly helpful. Another major plus was being able to sign all the paperwork online, which saved us from having to take any time off work. So far, our experience has been fantastic!

I would like to commend Keith for his…

I would like to commend Keith for his exceptional assistance and professionalism when I called to address a concern. He was extremely helpful, and I am very satisfied with the service provided. Five stars.

Great customer service during stressful time

Joy was very patient, calming and professional. Answered all my questions quickly and patiently and was kind. Thank you!

Thank you Adrian G!

Such amazing, quick, and diligent response from this maintenance team! Thank you Adrian G!!! Give this man a raise.

Aga was very courteous and helpful

Aga was very courteous and helpful. He helped my experience go very well. Give the guy a raise!!!

Commendation for Fritz’s Customer Service

I would like to provide a positive review for my experience with FirstKey Homes today. Earlier today, I spoke with Fritz about making a payment on my rental agreement. Fritz was very helpful, patient, and professional throughout the call. I was frustrated with the payment process because my bank, Truist, had a limit blocker on my card. I had to place Fritz on hold while I contacted the bank to raise my limit. After returning to the call, we attempted to process the payment, but the service charge had not been factored into the total amount. Because of that, I had to call Truist again to raise the limit a second time. The call took approximately 45 minutes, which was frustrating. Even with those challenges, Fritz remained helpful and professional, and we were able to complete everything I needed to accomplish. I would like to commend Fritz for his excellent service and thank him for his assistance.

I wanna say FirstKey Homes makes it so…

I wanna say FirstKey Homes makes it so easy and convenient in finding your home, their Customer service is top tier and my leasing agent Quin is the best she guided me through detailing everything I need to know already making me comfortable and excited to open the doors of my lease property, I would surely recommend anyone seeking house to check out FirstKey Homes. Thank you so much, and once again Quin is very patient.......!!!! Thank you all so much

highly recommending JHILIK.

It's been a pleasure working with JHILIK; she's very professional and knowledgeable; able to share all intel to keep me in the loop. This process has been simple and smooth due to her kindness and due diligence.

Great Home, Poor Management

I was a resident for one year at a home managed and owned by FirstKey in North Phoenix. My three roommates and I loved the home itself, but working with this management company is incredibly frustrating. From the start, we had a variety of issues including, but not limited to: - No move in appointment was scheduled, even though it was offered. This resulted in us double paying electricity for months, and once I finally noticed it took months longer to rectify and refund us. It also resulted in us not having a keyed mailbox the entirety of our lease term, since this is a “resident responsibility” - It took months to add an additional roommate to our lease, and then a dog. Both additions took months for FirstKey to countersign and officialize. - Due to rain and storms, our roof was damaged and water leakage resulted in black mold growing in our home. It took months to repair the roof and mitigate for mold, and repair the dining room interior, which was unusable during the repairs. We were never given any type of financial compensation. During the repairs, FirstKey’s support team also hung up the phone on me when I called to discuss the timeline. They also came to the house multiple times after the initial damage was reported and ensured us it was taken care of, which greatly lengthened the overall resolution time. - We were told we would receive a move-out inspection and no one reached out to schedule with me - While preparing to move out, a lock box was placed on our door. The instructions would not allow us to open the lockbox. I was ensured by the Phoenix team that we could throw the key away after locking the door, but then received separate calls, also from FirstKey, that shared if we did not place a key in the dedicated lockbox we would be charged to drill the deadbolt and rekey the home. - Upon move out, I specified I would like our refund deposit instantly refunded via bank account multiple times, an option given to me by FirstKey, and this was disregarded and a check was mailed to me instead Overall, I would never rent from this company again. We did not feel supported and it seemed upon every issue, we were fighting the company to do what was right. Their customer service is infuriating. You cannot speak to anyone on the phone without first routing through layers of automated messaging systems then through an offshore call center. The house was a home to me and my roommates for the year we lived there, but regardless of the quality of home, we experienced so many issues, we would not rent from FirstKey Homes again.

The techs are professional

The techs are friendly, professional, and knowledge.

Very helpful. Went the extra mile!

Very helpful. Went the extra mile to help resolve issue called back with a follow up response. Appreciate your help lorraine

Haze was very helpful and found a quick…

Haze was very helpful and found a quick solution to my problem.

George was very helpful and a pleasure…

George was very helpful and a pleasure to speak with