Automotive parts : Brake & Clutch parts,Filters,Belts,Wipers,Chassis, Suspension We cover models including Japanese,European, American,Chinese,Korean vehicles
Is Fitinpart.sg legit?
Fitinpart.sg (fitinpart.sg) has a 3.5 out of 5 rating on OK.one, based on 652 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 61% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that international shipping is exceptionally fast, and ordered items arrive securely packed and exactly as described in the online catalog. Many enthusiastic buyers also appreciate the reasonable pricing and genuine parts that make maintaining their personal vehicles much easier and considerably more affordable.
However, some people mentioned unexpected extra import taxes and customs fees charged upon delivery that significantly added to the final overall cost. Others also noted that tracking active orders or sorting out incorrect items could occasionally become difficult, confusing, and tedious during the process.
Auto-generated from all reviews of this business. For reference only.
Valve for money.... provided that parts are not in desperate need.
Merchant promised a 23 day lead time, but took 38 days to arrive. thankfully the parts are not needed immediately. No shipping updates until i requested from customer service.
now fitinpart.sg charges local delivery charges. Not a fan.
Reply from Fitinpart.sg2021-11-12
Dear Edward,
Thank you for your review. We are sorry to hear your shopping experience with us, but I really appreciate you bringing this issue to our attention. Nevertheless, we are glad you have well received your order from us. We have listed our available hours more clearly on our 'Contact Us' page. We hope to serve you on better days and be able to create better customer experience for your next order. Thank you!
Came in plastic bag and was not sure if it was new or remanufactured.
Reply from Fitinpart.sg2021-11-12
Dear Paul,
We really appreciate you taking the time out to share your experience with us. We will repackage your item if the item original packaging is damaged, but rest assured all item are brand new and genuine.Hope it clarifies and we look forward to serving you again and hope to get 5 stars from you on your upcoming order review.
I place an order for my car battery terminal on 18/10/21 and received it on 30/10/21. I thought it will arrived in a week but it almost took 2 weeks to arrived. But the item is authentic, good to know that. Other than that everything is fine. Thank you
Reply from Fitinpart.sg2021-11-02
Dear Nizar,
We really appreciate you taking the time out to share your experience with us. Your feedback will help us to improve service for everyone. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review.
Half of the order was cancelled without notification
Reply from Fitinpart.sg2021-10-19
Dear Mikhail,
Thank you for bringing this issue to our attention. Much apologies for the inconvenience caused. Rest assure we have already send feedback to our respective team accordingly on this matter. We are glad that our support team have reach out to you to clarify the confusion. Nevertheless, we look forward to serving you again and redeem ourselves in your next order!
The item has been delivered as promised and earlier than expected.
Reply from Fitinpart.sg2021-10-19
Dear Tony,
We really appreciate you taking the time out to share your experience with us. Your feedback will help us to improve service for everyone. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review.
Good products. Have used them twice, and already recommended to others. Packaging wasn’t the best on my last order to withstand some manhandling that occurred during shipping. But otherwise, products are as described and arrive within projected time.
Reply from Fitinpart.sg2021-10-19
Dear Guyanese,
Thank you for the awesome review! We work hard to meet expectations like yours. We truly apologise for the mishandled item during shipment,we have send feedback to the freight provider as well for further improved services. We look forward to see your orders again soon!
Pre-order and waited for 3 weeks to receive nothing. Wrong parts received. Bad customer service.
Took you 21 days to tell me that vendor is out of stock. What's the point of pre-order, wait for 3 weeks, then get nothing in the end? A waste of time. Customer service is terrible. Has no intention to work on customer relation. And I received a wrong item in one of my order. Money paid for this brand, but get other brand. This will be my last time buying from you, will also share this horrible experience with others. Not trustworthy anymore.
Reply from Fitinpart.sg2021-10-16
Dear Sherman,
We sincerely apologise for the negative experience you had.
Let me begin by clarifying that purchasing from an offer with a longer lead time could also result in a longer timespan for cancellation to happen, however brand changing a part in orders is not something we practice or allow our vendors to do. If you received different brand please do let us know and we will rectify the matter.
You may call our hotline during our operating hours or drop us an email at [email protected] if you are open to discussing this further. We greatly appreciate the opportunity to make things right and hope to rectify this matter promptly. Once again we apologise for the inconvenience caused on your part. Our customer service team will get in touch with you soonest.
Thank you!
Says 6 days but deliver in 14 days.
Delivery day keep revising upwards.
Got to cancel another order because 30 days become 50+ days.
Correct item delivered.
Reply from Fitinpart.sg2021-10-19
Dear GB Khoo,
Thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. We have highlighted this to our technical team to rectify. Nevertheless, we are glad you have well received your order from us. We have listed our available hours more clearly on our 'Contact Us' page. We hope to serve you on better days and be able to create better customer experience for your next order. Thank you!
Parts delivered are not what I ordered. I ordered mz690116 but mz690150 was delivered instead. Making things worse, order history is not captured in my account and no email acknowledge could be traced too.
Reply from Fitinpart.sg2021-10-16
Dear SC,
We always aim to deliver a great experience. We are gutted when we miss the mark! We sincerely apologise for the negative experience you had.
Brand changing a part in orders is not something we practice or allow our vendors to do. If you received different brand please reach out to us and we will rectify the matter.
You may call our hotline during our operating hours or drop us an email at [email protected] if you are open to discussing this further. We greatly appreciate the opportunity to make things right and hope to rectify this matter promptly. Our customer service team will get in touch with you soonest.
Thank you!
Dear Ken,
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review.
Dear CK Tan,
Thank you for your review. We are sorry to hear your shopping experience with us, but I really appreciate you bringing this issue to our attention. Nevertheless, we are glad you have well received your order from us. We have listed our available hours more clearly on our 'Contact Us' page. We hope to serve you on better days and be able to create better customer experience for your next order. Thank you!
Item received box crumpled. Air Filter element damaged but still usable. Been all along received in good condition till this happens.
Reply from Fitinpart.sg2021-10-09
Dear Hong,
Thank you for taking the time out to share your experience and sharing your review with us. We are gutted that we missed our mark this time. Nevertheless we are glad item is in good condition. We look forward to redeem ourselves on your next order!Cheers!
Dear Mohd Rafi,
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review.
Very good service, will order from here again. Honest business, when one of my items is unavailable they immediately refunded without stalling but I would’ve preferred if they would’ve helped me find a substitute. Other than that brilliant trusted business.
Reply from Fitinpart.sg2021-10-09
Dear Wazzaa,
We really appreciate you taking the time out to share your experience with us. Your feedback will help us to improve service for everyone. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review.
One part I ordered was declined by the vendor BUYER BE WARE
Placed an order only to find out one of the items the vendor declined to supply which is a poor excuse to not honor their commitment as a reputable website. Prior to taking orders they should verify availability rather than give a lame excuse that vendor declined. The same vendor is still offering the same parts on their website so it kinda makes you think that something shady is going on. Most order they have declined are mostly OEM parts. The generic Chinese stuff always seem to be in stock. I have written a review before and I definitely don’t trust this site anymore about the ability of fulfill orders and their vendors who don’t seem to be reliable suppliers of which the responsibility falls solely on this website as if your vendors are not able to fulfill orders then it’s your responsibility they should source the part from a different source and eat the difference in price if any. This is when they would get 5 stars for customer service. This website is hit and miss and my last order I ordered some rubber bushings they seem to be packaged very poorly and could have been fakes packaged in Toyota plastic bags. Their prices seem to have shot up on the last month or so and I have found partsouq.com to have cheaper prices and genuine parts. This website has a long way to go in terms of order fulfillment and customer service which I hope they improve over time by denying some of their unscrupulous vendors a chance to sell parts on their website. The vendor that declined one part I ordered had 4 green stars. They should also have a system where customers can rate the individual vendor as opposed this websites arbitary rating system. This website could certainly learn a lot from ebays policies if that’s the platform they are operating on. If one vendor declines an item they should source it from another one and inform the customer if there is any delay in the shipping or change in the vendor. This is the only way to resolve such issues everything else is just phony excuses to do nothing and not improve their rating or standing. When someone is placing an order for a part they obviously have need for it and for any of your vendors to just DECLINE is not acceptable by any measure and or standard. Why are are they offering the part for sale if they don’t/can’t plan to fulfill or perhaps can’t fulfill. All vendors should be updating their inventory and availability on a daily basis. This website is using an eBay type platfrom to sell merchandise but they need to understand that eBay has an individual rating system for each vendor and if they don’t deliver or perhaps a damaged or defective item that is not not as per the description they eBay guarantees their money back, I did send an email for their customer service people and told them if they could get the part from another vendor and include it in the order but they declined. THE CONCEPT OF CUSTOMER SERVICE DOES NOT EXIST. NOT EVEN AN ATTEMPT. The last order I placed I ordered some rubber bushes and they didn’t seem genuine. I am not sure all oEm parts offered on this website are genuine Toyota or Honda parts. Very few vendors seem to have stock and usually the one who say delivery in a day or 2 are ones in stock rest o them I think take orders from them and go hunting for them from different sources to fulfill.
Reply from Fitinpart.sg2021-09-30
Dear Ashish,
Thank you for your continuous support and for sharing your thoughts.
We will continue to do our utmost to find and bring the best offers available on the market for the best lead time and prices. Hopefully, more offers where the best prices are also with the shortest lead time and good stock accuracy.
We highly recommend utilising the star rating of the listed offers when choosing which vendor to buy from. Star rating represents the likelihood of stock accuracy and on-time arrival (at fitinpart premises) from this particular vendor. For excellent accuracy, please choose only 5-star rated offers.
We look forward to serving you again on better days!
Took 29 days only to inform 'the vendor had updated us that they are unable to supply the item(s), therefore we will cancel this item from your order and refund accordingly'.
Wasted my time waiting.
Unacceptable.
Reply from Fitinpart.sg2021-10-01
Dear Mukhzanim,
We always aim to deliver a great experience and we are gutted when we miss the mark! We truly apologise to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
We will continue to do our utmost to find and bring the best offers available on the market for the best lead time and prices. Hopefully, more offers where the best prices are also with the shortest lead time.
We truly apologise as all pre order items in our webstore are based on vendor's availability, unless for those in stocks item, we are then able to determine its availability on our part. We are looking to source more reliable vendor so as not to disappoint our customers.
Your feedback will help us get better and we will strive to improve our service quality standards to all our customers. Feel free to contact our hotline if you require further assistance. Thank you
The delivery company send sms, they will deliver the goods without time frame. I stay home for the part.Really waste of my time waiting. At the end they around 8to9pm.dont even knock the door just put infront the of the door.
Reply from Fitinpart.sg2021-09-30
Dear Odine,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Your feedback will help us get better and we are looking into sourcing more reliable courier providers to minimise the delivery time . Feel free to contact our hotline if you require further assistance. We hope to serve you again on better days!
Package came abit squashed up . And since I ordered air filters it not so good for them right?? Cant post pics here .. but I have them if you are interested
Reply from Fitinpart.sg2021-09-25
Dear Royston,
Thank you for taking the time out to share your experience and sharing your review with us. We are gutted that we missed our mark. You may contact us during our operating hours or email us at: [email protected] if you are open to discussing this further. We greatly appreciate the opportunity to make things right and hope to serve you on better days! Thank you
Dear Richard,
We really appreciate you taking the time out to share your experience with us. Your feedback will help us to improve service for everyone. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review.
Delivery was way too long than the promised 2 to 3 days. Ordered on 1st. Received on 14th.
But product is good.
Reply from Fitinpart.sg2021-09-17
Dear Muhd Alif,
Thank you for taking the time out to share your experience and sharing your review with us. Your feedback will will help us to further improve our service for everyone. We look forward to serving you again and hope to redeem ourselves and get 5 stars from you on your upcoming order review. Cheers!
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