Quick and accurate responses!
Quick and accurate responses!! Great customer service!
About Flashforge
Data updated- Website
- flashforge.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 133 reviews
- Replies to negative
- 8% (5/66)
Do you own Flashforge? Claim this profile for free and start replying to reviews.
About this business
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
Written by the business, not verified by us.Is Flashforge legit?
Flashforge (flashforge.com) has a 3.8 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 28% give 1 star; The business has replied to 8% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the fast responses and the exceptionally helpful support team when dealing with urgent technical questions or device issues. Many people also point out that order adjustments are handled smoothly, and communication remains consistently reliable throughout the entire purchasing process. Some reviewers were not happy with frustrating delivery delays, long shipping times, and missing items in their packages. Some customers additionally noted persistent technical malfunctions, hardware failures, and extended waiting periods for resolution steps regarding faulty devices. A few individuals experienced difficulties connecting devices properly or getting adequate assistance when complex problems arose.
Auto-generated from all reviews of this business. For reference only.What people say
Never got mine
I Order mine on April I didnt get any updates I waited May Message on June they said they would send it mid June beginning of July it was July and still no update they they said they wouldn't send until end of August. I saw other people who order June and got theirs they never shipped it so I requested a refund and got a Snapmaker
I received a response and answer well…
I received a response and answer well within the window of what I was hoping for. Thanks for the top service!
Very kind words
Excellent customer service.
Prompt replies
I had a great experience with…
I had a great experience with FlashForge customer service. Their team genuinely cares about their customers and goes above and beyond to resolve any issues quickly and professionally. They were responsive, helpful, and made sure all my concerns were addressed. Most importantly, they worked hard to ensure I was completely satisfied with the outcome. Excellent customer support and a company that stands behind its products.
Great and fast help from flashforge
Great and fast help from flashforge. 100 stars all around
Flashforge has demoMisleading Shipping Estimates and No Proactive Communicationnstrated a…
Flashforge has demonstrated a concerning lack of reliability in meeting its stated shipping timeframes. The company’s website advertises that printers are dispatched within two weeks; however, this representation does not reflect my experience. At the time of writing, five weeks have elapsed since my order—more than double the advertised timeframe—and I have been advised that the printer has yet to leave the factory. This delay, coupled with the absence of proactive communication or clear updates, raises concerns regarding both transparency and customer service standards. Given the discrepancy between advertised and actual delivery timelines, Flashforge should consider revising its shipping estimates to more accurately reflect fulfilment realities. Until such improvements are made, prospective purchasers should exercise caution. In my view, alternative brands may offer more reliable service, particularly for customers who are not prepared to have AU$1,399 tied up for an extended and uncertain period.
After I had placed the order for..
After I had placed the order for a new printer, I double checked my address and realized it was 1 number off, due to me fat-fingering. Once I saw that I sent the company the correct number and verified everything else was correct and within 10 minutes it was fixed. Job well done and thank you for the prompt reply and correction of my typo.
I had a very positive and pleasant…
I had a very positive and pleasant experience with Flashforge customer service concerning the shipment of my printer. They communicated with me in a very timely manner and resolved my issues completely.
Awsome customer service!
Customer service at Flashforge has been above and beyond. I feel like they do care about there customers experience with their products. They were very helpful and understanding. Thank you !
Quick response and accurate…
Quick response and accurate information. Very helpful.
Bad service&ignoring
I made a purchase from this store and encountered delivery issues, which is why I was unable to locate my order for a long time. I no longer need the item, so I decided to return it. Currently, the seller is simply ignoring my return request, and I received the last response 11 days ago. I believe this is unacceptable customer service, and I am being denied the opportunity to exercise my legal right to a return.
Solid printer for the price
Waited a while for the creator pro. Was worth the wait. Skipped the pre loaded test prints and sent it on a 6 hr test run. Quality of the print was outstanding.
Great customer service!
Creator 5 Pro
Initially with the AD5X the customer service was Superb. I got a second one and I love those two Printers. Now with the new Creator 5 Pro it's a nightmare, worse customer service I have received. I've explained what is going on again and again, sent photos, followed the instructions, Lora doesn't give a shit. I paid £750 for a pile of scrap that they shipped knowing it wasn't ready for the market, everyone is complaining about it... Just don't buy it
Greate Printer
Support was quick to respond. My concerns where addressed to my satisfaction. Once a shipping label was created. The printer arrived in less than 24hrs. The Creator 5 Pro assembled quickly. The printer has been working hard for 4 days. I am getting absolutely stunning prints. There is no waste and rapid print speeds. Creator 5 Pro gets a 10 out of 10 rating from me. Good job Flashforge.
Great customer service
The response was quick and very helpful. Great service. Very satisfied with the response given to me.
FLASHFORGE C5 Pro Scam
I bought the C5 Pro in March in the pre-order. They promised the machine by mid-June. In July, they told me maybe in October. I cancelled my order because I was seeing that many people who ordered in July on Amazon or TikToK Shop, or Ali-Express etc. were getting their machines right away. They were also getting the discounts etc. that were supposedly given to the pre-orders. So, to sum it up; Flashforge took my full payment and kept it for months, promised me a machine and sent my nothing accept LIES. So, Not happy with them. I believe Flashforge is a scamming company. Don't buy from them.
Bambu Lab
Creality
ELEGOO
Snapmaker
ANYCUBIC
Prusa Research
QIDI
sunlu.com