I have had a Flashforge AD5M for over 2…
I have had a Flashforge AD5M for over 2 years now with 0 issues. Highly recommend
About Flashforge
Data updated- Website
- flashforge.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 133 reviews
- Replies to negative
- 8% (5/66)
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About this business
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
Written by the business, not verified by us.Is Flashforge legit?
Flashforge (flashforge.com) has a 3.8 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 28% give 1 star; The business has replied to 8% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the fast responses and the exceptionally helpful support team when dealing with urgent technical questions or device issues. Many people also point out that order adjustments are handled smoothly, and communication remains consistently reliable throughout the entire purchasing process. Some reviewers were not happy with frustrating delivery delays, long shipping times, and missing items in their packages. Some customers additionally noted persistent technical malfunctions, hardware failures, and extended waiting periods for resolution steps regarding faulty devices. A few individuals experienced difficulties connecting devices properly or getting adequate assistance when complex problems arose.
Auto-generated from all reviews of this business. For reference only.What people say
I brought a AD5X printer less than 6…
I brought a AD5X printer less than 6 months ago, worked great to start with but all the software now has to be updated to allow it to work and none of the updates provide by Flashforge work. This now means I cannot use my printer. I have tried three times to contact them but have not received a single reply. Terrible service, I would look elsewhere.
I currently have the Adventurer 5M Pro
I currently have the Adventurer 5M Pro. It was very easy to setup and get it up and printing. I’m looking to upgrade and customer support has been super helpful and quick answering my questions
Defective Creator 5 Printer
Defective Printer - NO Support May 27, 2026 Original review updated May 27, 2026 Just received a brand new Creator 5 printer from Flashforge. It errored on the first print. Tried again, same error. Tried a different model with different filaments, it errored again - same error!. Seems to error in the same place all the time with the same error message: "Extruder Mount MCU communication lost. Paused". Once it does this, it is essentially dead in the water. This has happened three times on every print I try Their tech support sent me a picture of the inside of the extruder and asked me to make sure the gear is aligned properly. This is a joke. I paid over $700 FOR THIS PRINTER AND IT IS 5 HOURS OLD, FAILING, AND THEY WANT ME TO TAKE IT APART. Pictures sent show it apart with no instructions on how to take it apart, what screws to remove, or anything else. They are truly a JOKE. Anyway, this is NOT HAPPENING!!! On the first two tries, it printed beautifully for 4-5 hours before the error and dying. On the third try, it errored after 1 hour. This printer has 4 print heads. On the first two tries, it errored with the SECOND print head engaged. On this last try, it errored with the FIRST print head engaged. ESSENTIALLY. NO TECHNICAL SUPPORT!!! Preferred solution: Send me a replacement by FEDEX Overnight User's recommendation: DO NOT BUY ANY FLASHFORGE PRODUCTS!!!
I placed the order for the new…
I placed the order for the new FlashForge Creator 5 Pro on April 20th, with the notice that the printer would ship the first week of May. Since that week, I have reached out multiple times and everytime I keep getting told it will ship next week. Also they did not advise that shipping will be between 30 and 40 days. There has been a lot of misinformation about this release and lack of details about the process. The only compensation I was offered was a $5 in store credit for these issues and the delays. Very poor customer service.
Always quick to respond and help unlike…
Always quick to respond and help unlike most 3d printer companies. And real people instead of some AI bot.
Very user friendly especially for…
Very user friendly especially for beginners and easy to use and customer service was very helpful
Flashforge team is very professional…
Flashforge team is very professional and supportive. They are proposing the solutions and following up with us. I wish them all the best
Puntuación
Puntuación: 0/10 - Pésimo servicio y fraude comercial. El servicio de atención al cliente de Flashforge ha incurrido en publicidad engañosa, manipulación de precios y prácticas comerciales abusivas. Prometieron un descuento de 150 € por una reserva, pero redujeron el ahorro real a 50 € al inflar el precio base frente a la oferta pública. Además, han cancelado unilateralmente mi contrato devolviendo el depósito a la fuerza e inventando plazos límite falsos que no existían cuando pagué el 24 de marzo. El caso ya está oficialmente denunciado ante las Autoridades de Consumo de la Unión Europea bajo el número de Expediente: ECCES-80834. (ENGLISH) Score: 0/10 - Terrible service and commercial fraud. Flashforge customer service has engaged in misleading advertising, price manipulation, and unfair commercial practices. They promised a €150 reservation discount but reduced the real savings to just €50 by inflating the base price compared to the public offer. Furthermore, they unilaterally canceled my contract by forcing a refund of my deposit and inventing fake deadlines that did not exist when I paid on March 24th. This case has been officially reported to the European Union Consumer Protection Authorities under Case File ID: ECCES-80834.
Responsive, positive and understanding customer service
The customer support team was extremely responsive, positive and understanding throughout our exchanges. They handled my requests quickly and professionally, making the whole process smooth and pleasant. Highly recommended!
Flashforge customer service
I had questions about my order. Customer service is awesome! They answered every email within the same day it was sent to them. They solved my issue quickly. Flashforge is a good company to do business with.
Started well. Reliability and service disappointing
Bought the printer late November and started using 25/12/2025, worked well until the screen started freezing early March. Contacted Flashforge and their Customer Service representative seemed helpful and knowledgeable. At their advice I updated the firmware, over the next couple of weeks I was sent a new screen and cable, none of this fixed the issue. I was then sent a new motherboard (took 2 weeks to arrive) which didn’t work as the MAC address was missing, I was told this was ‘factory negligence’ and a replacement was issued. Another week passed and then exactly the same issue motherboard had no MAC address. A further week has passed and I am waiting for a the Technical Department to get back to me. I have been without the printer for longer than the printer was used for and Flashforge doesn’t seem to have an effective plan and no incentive to fix. I didn’t expect the printer to last for years and years but I did expect it to last longer than the 60 days I had it.
First class customer support team.
The customer support/help representative was very understanding to my on-line ordering plight, which due to website issues meant that I missed an ‘order-by’ deadline date. After contacting them, they sent me a discount code for £150 so that I could complete my order after (the end of offer) date & still obtain the printer for the discounted cost.
I love how the 5m works
I appreciate the excellent Customer Srvs.
I appreciate the excellent fast response, customer support and responsible personal follow through the representatives from FlashForge have provided me. Such responsible follow through I do not receive from the other printer companies from whom I have purchased printers AnyCubic, BambuLabs, Elegoo. Before you buy any printer it’s important to know the customer support will really care and help you.
Flashforge is a great company to work with
Flashforge has been so great to me in my situation. I have multiple printers by them and I am a big fan. I use them daily in my business production line up.
Happy 2+ year customer
I've been a Flashforge customer for over 2 years now, customer service and communication has always been good, really love my A5M Pro. My experience with Flashforge has made the decision to preorder the new Creator 5 very easy.
This is my second Flashforge printed
This is my second Flashforge printed. There was a mix up with my email address so I didn’t receive the full discount but they quickly responded and immediately credited me the difference. Looking forward to doing more business with them.
Responses were timely
Responses were timely and they answered all my questions. FlashForge has been very active in all the communities I've been on relating to 3D printing.
The customer service is AMAZING
The customer service is AMAZING, they are so helpful!
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