Fast and Excellent Service
I had an issue with a voucher and contacted the service desk. My problem was resolved in no time. The support was quick, efficient, and very helpful. Excellent service!
About Flashforge
Data updated- Website
- flashforge.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 133 reviews
- Replies to negative
- 8% (5/66)
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About this business
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
Written by the business, not verified by us.Is Flashforge legit?
Flashforge (flashforge.com) has a 3.8 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 28% give 1 star; The business has replied to 8% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the fast responses and the exceptionally helpful support team when dealing with urgent technical questions or device issues. Many people also point out that order adjustments are handled smoothly, and communication remains consistently reliable throughout the entire purchasing process. Some reviewers were not happy with frustrating delivery delays, long shipping times, and missing items in their packages. Some customers additionally noted persistent technical malfunctions, hardware failures, and extended waiting periods for resolution steps regarding faulty devices. A few individuals experienced difficulties connecting devices properly or getting adequate assistance when complex problems arose.
Auto-generated from all reviews of this business. For reference only.What people say
Flashforge worked with me to correct a…
Flashforge worked with me to correct a mistake on my end. Love the printer!
Just 15 out of 10
Just 15 out of 10. They responded very quickly to my request regarding checking delivery countries, and everything was corrected. Cyprus is now available for ordering. I made a mistake in the order, and they wrote to me and corrected everything themselves. Well, this is a gold standard of service, thank you.
Fast customer service with detailed…
Fast customer service with detailed response. Can't wait to get my Creator 5 3D printer and hope it's a smooth experience overall.
Always helpful and excel in after sales service
All I had to do is to let them know what my problem was and sent them pictures at the same time. They responded in no time at all and solved my issue right away. You can not ask for more than the excellent service I received. Thank You Flashforge.
FlashForge keep up the great work and putting out quality printers at great prices!
FlashForge has always been very responsive. I have owned a few of your printers. Most recently purchased the AD5X. I have reserved 2 Creator 5 Pros on the Early Bird reservation. Looking forward to seeing how these will fit in with my 3D printing business.
Great customer service fast response…
Great customer service fast response time you guys are awesome will always be a customer
fast response to inquiry!
Thank you for resolving my issue with shipment.
Thank you for resolving my issue with my order. There was some difficulty connecting, but we got it taken care of!
CoCo went above and beyond, brilliant.
CoCo went above and beyond my expectations! Resolving my problem took several emails. CoCo sent me test models to print and asked me to provide the model I was struggling with. I expected her to look at the gcode for problems, I did not expect her to print my three and a half hour,900 layer model ( evidenced by photos). In a world of chatbots I am really impressed by the human interaction and personal touch.
I had a question about the product I…
I had a question about the product I had recently reserved. They answered back quickly and gave me all the information that was needed for my question.
Custom service is kind and fast to answer any questions or concerns one may have!
Custom service is always there to help you when you need! They are very professional and kind and always there to help! As a first time customer it feels good and assuring knowing that we have a team who cares about their customers We wish nothing but success to everyone at FlashForge. Keep up the good work!!!
Brilliant !!
So far, my experience with the crew at Flash Forge has been excellent the support crew are right on the program with fast precise responses and are very friendly highly recommend their printers too as I have both the AD5M and AD5X both absolutely amazing could not be happier.
I purchased an AD5X from Flashforge
I purchased an AD5X from Flashforge, the printer is excellent however my IFS began to malfunction I contacted them yesterday and an advisor by the name of CoCo is sending me a new IFS unit. The printer is fantastic bar this fault and customer service thus far has been spot on if not incredible. Thank You Flashforge.
Great customer service
Initial print was lost by the shipping company Great recovery A new printer was sent overnight
Customer service is very responsive and…
Customer service is very responsive and helpful
The AD5X is amazing and very easy to use
The AD5X is amazing and very easy to put together. My only thing is the miss leading of being able to use an iPad or mobile. You will need a laptop or desktop. And then you will be golden but product other than that is amazing well worth every penny you spend and building diy encloser is fun with the family
Flashforge Will Be Your Best Choice
I got one in November of 2025 and told that was a bad choice that i should buy a different Manufacture. Well here we are 4 months later and not one regret. It has performed flawlessly. Sure i had some bad prints but that was learning how and what to set The adviser that told me not to buy Flashforge has now bought 2 of them as could not believer how well mine work and did such great job He has been 3D printing for over 10 years The other point is that if you have a problem you can contact support and they get back to you immediately with solutions Amazing Company You will never regret have a FlashForge for 3D printing
Great Customer Service I believe I have had 9 orders shipped with NO Issues
At Christmas time I bought the 5M pro and since then we have gotten about 60 rolls of filament. Everything has shipped in a very, very timely manner. Just this last week I went online to buy the AD5x printer, I purchased it. However, I noticed right away on Amazon that I could’ve bought the machine but with a four year warranty through Amazon, I immediately emailed/flash for I asked them if I could cancel my purchase with them, but then go on their website on Amazon re-purchase it so I could utilize purchasing the four year warranty plan. They accommodated that request I was so appreciative..
Fast and responsive with a helpful…
Fast and responsive with a helpful solution. I wish every support interaction with any company would be this easy. Thanks!
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