Retroactive Refund
Was a little slow to get the first post, but after that they were on top of the request and was able to give me a discount retroactively due to delays on them giving me a shipping label for a trade-in 3d printer
About Flashforge
Data updated- Website
- flashforge.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 133 reviews
- Replies to negative
- 8% (5/66)
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About this business
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
Written by the business, not verified by us.Is Flashforge legit?
Flashforge (flashforge.com) has a 3.8 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 28% give 1 star; The business has replied to 8% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the fast responses and the exceptionally helpful support team when dealing with urgent technical questions or device issues. Many people also point out that order adjustments are handled smoothly, and communication remains consistently reliable throughout the entire purchasing process. Some reviewers were not happy with frustrating delivery delays, long shipping times, and missing items in their packages. Some customers additionally noted persistent technical malfunctions, hardware failures, and extended waiting periods for resolution steps regarding faulty devices. A few individuals experienced difficulties connecting devices properly or getting adequate assistance when complex problems arose.
Auto-generated from all reviews of this business. For reference only.What people say
You made a little boy so happy.
My son saved all his pocket and birthday money and when he spotted the ad5x from Flashforge on sale he was so excited. I went to order and the discount code wouldn’t work so I contacted customer service. They were so helpful. Rina told me if I was happy to pay in full they would refund me the difference. I placed the order and by the next day I had the refund in my account and to my complete shock it was delivered in less then 24hrs. Wonderful service and a credit to the sales industry. You have made a 11year old so happy. When he came home from school and spotted it sitting on the table his face lit up like a Christmas tree.
Quality people and products
Above and beyond expectations….
My customer support agent “Rina” was absolutely the best in the industry. She made absolutely every solution to every issue I was having go super smooth. Even tho I was unable to cancel my order due to warehouse making an error I was able to get an excellent result nonetheless. Thank you again Rina for all the assistance and resolutions to my issues.
Lovely Customer Service!
CS offered a simple workaround to obtain an updated heatsink for my AD5X. Straightforward and courteous. Thank you, Flashforge!
Rina is great!
Flashforge did a great job with quick…
Flashforge did a great job with quick responses and complete answers to all my questions. They also did what they said they would do, no sneaky marketing tricks.
Fast response,Great customer service
Excellent product and support
Very satisfied with Flashforge. The filaments are high quality, delivery was quick, and when I had a small issue the support team was extremely responsive and efficient. Great overall experience.
Fast professional responce
I had an issue with a filament roll and Rina dealt with the problem very quickly and professionally, keeping me up to date the same day.
It was my goof up ordering
It was my goof up ordering, they fixed my booboo ! Thanks!
Flashforge Trade-In
Among the other brands, I chose Flashforge as my first 3D printer. Even back in 2022, other brands showed signs of controversy and criticisms (lack of innovations or a growing proprietary ecosystem ). Flashforge's 3D printers are becoming known as the best value for cost. (There's other brands that cost over $1k and still not have auto bed leveling.) Flashforge's recent trade-in program was a good step towards customer relations. I was able to trade in my old (first) model for a newer modern one. After submitting my trade-in request, customer service contacted me to verify some information. Within a couple of days, I got my trade-in approved with a shipping label. Flashforge has been providing good service and I feel confident remaining with them for a long time.
Couldn’t be more pleased
After being thoroughly satisfied with my 5M Pro, I opted to purchase an AD5X for multi color printing. Unfortunately, the unit couldn’t be set up, once delivered, due to an issue that prevented the bed from rising all the way up. The customer service was exceptional in setting up a return of my old unit and a shipment of a replacement unit. While the issue with the printer itself was a bit of a let down, I couldn’t be more pleased with how customer service, Rina in particular, was to deal with. Highly recommend.
Best customer service I have had in a…
Best customer service I have had in a long time. Quick to respond and quick to resolve my issue. I love shopping with Flashforge. We are on out second printer and will be back for more!
Very fast response and excellent…
Very fast response and excellent customer service. I was very pleased with the level of concern and the immediate resolution to my issue.
Had issues with shipping of the 3D…
Had issues with shipping of the 3D printer and it was resolved.
Excellent customer service
Excellent customer service, response time and follow up.
Quick response and more than acceptable…
Quick response and more than acceptable solution. I sought a trade-in, but my industrial unit did not qualify, but they still provided an offer to purchase a new Flashforge.
Excellent service (Customer Support)…
Excellent service (Customer Support) responding straight away, first ever 3D Printer and got the hang of using the matching right away, great machines and quality. Thank You! 🩵
Made a mistake on my 3D printer order…
Made a mistake on my 3D printer order and purchased the wrong DIY enclosure kit, luckily it didn't ship from China. Customer support was able to cancel it and refund that portion of my payment. Thank You
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