We have been in business for over 41 years and we have been offering the most competitive rates of exchange we are able to offer. We take great pride in providing the best customer service to ensure you get the currency you need before your trip.
Is AFEX legit?
AFEX (foreignmoney.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 78% of negative reviews. Last updated 2026-08-27.
This company has been absolutely horrible it has cost me so much time stress and tears. I would give it negative a millions stars if I could but unfortunately I have to select at least one. I had to go to store and even after my friend ( the sender ) called them, they still didn’t clear it on my end. Then this company had the nuts to say that I took at the money 10 days later. WHICH I DID NOT! So they also steal and compulsively lie. When I called this customer “ support” number they also stated that I received the money that I have been waiting on. I told them I NEVER received it!!! I then asked where did I receive this money? What is the confirmation number ? They said that they do not provide confirmation numbers or receipts which just goes to show how much they lie and how much their lies don’t even make sense. I advise that everyone just stick to money gram and western union because these people will steal from you.
Very simple and easy to work with. I received a phone call from them to ensure I ordered and received the money I ordered. Very appreciative of their communication and security
I received 200 50 pesos bills. That is like getting 200 $2 bills. What the hell am I supposed to do with 200 bills that small?
Very disappointed since I have used your previous company several years in a row.
Reply from AFEX2020-02-14
We are terribly sorry for this exercise in poor judgement on our part. We should have informed you of a shortage of banknotes so that you may have decided to wait a few extra days or acknowledge the excess in 50 pesos banknotes. We will do our best to improve and communicate better with you next time.
I ended up not ordering . I got an unprofessional phone call that was asking me for my credit card number because you all had changed websites - I thought it was fraud . I refused . They sent me an email link to do my order over again. This time the site asked for my drivers license number . I am not comfortable with that so I didn’t order
Reply from AFEX2020-02-06
Hello Ms. Renard,
Thank you for taking the time to offer us details of your experience. You're right, we changed websites because International Currency Express was acquired by AFEX. We are working to improve the user experience but we also need to be compliant with the USA PATRIOT ACT and the Know Your Client law. For future reference, if you don't feel comfortable providing your information online, please call our toll free number and one of our agents will be more than glad to assist you.
Paid for 2 day delivery and it wasn’t shipped out in a timely matter. It took about a week. I was only refunded $5 for the delivery charge.
Reply from AFEX2019-12-11
Hello Ms. Mary Ann,
Thank you so much for taking the time to leave your feedback. We're sorry that your order did not get delivered in the time frame you had intended. Unfortunately, we are the mercy of our couriers to get our packages delivered. In regards to your minimal reimbursement, it doesn't look like very much, but that is only because that's all we charged you for two day delivery. We hope this experience will not deter you from ordering from us in the future. We strive to offer the best service and if we make a mistake, we hope a second opportunity is possible.
I'm sorry we didn't handle your order the way you have come to expect. We strive to offer the best customer service possible, but as we can see, there's room for improvement. There is no excuse and we'll work hard to earn back your trust.
The experience was fine except for fedex delivery. Inept driver, my husband was home in the garage, the driver made no attempt to try to deliver the currency and left without leaving a notification. Two days waiting at home. Please consider UPS. Otherwise, fine service.
We're sorry we didn't have the currency when you needed it. We understand why you would expect us to have every currency on our website. Unfortunately, when wholesalers don't import the currency, we are limited to what is made available to us. With enough time, we have been able to gather the currency for other clients; however, that waiting period can be as long as two months. We hope to have the currency you need for your next trip.
Hello and thank you for your feedback.
In numerous attempts to contact you and confirm the order, we were unsuccessful because the telephone number provided would not accept voice messages.
Our top priority is to keep your information and finances safe while you are conducting business with us. Since we were unable to speak with you, your order was marked for cancellation. We apologize for this inconvenience, but this is our policy.
Should you wish to reinstate your order, please feel free to call our toll free number 888.278.6628 and one of our representatives will be more than happy to assist you.
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