Frame It All

Absolutely love the fencing!

I have been an engineer for over 50…

I have been an engineer for over 50 years, and the Frame it All fence is strong fence! It is the only fence I could find that has stiffeners to back up the strength of this long-lasting fence. And it looks amazing too!

This is a great fencing product!

We are a retail building materials supplier and we offer Frame It All products. This is a great fencing product and the contractors like the ease of installation as well! -KT Custom Exterior Supply

John my rep

John my rep. has been great. responses to emails have been almost immediate. He sent me and a large customer of mine sample packs so we can promote your product.

James Edward MonroeUnited States · 1 review · Experienced 2026-04-08 · Posted 2026-05-09

Ordered our garden box 5 weeks ago

Ordered our garden box 5 weeks ago. It took them this long and three separate shipments to finally get us the proper parts for our order. They didn’t send proper assembly instructions until my second order. I asked multiple times for a person to call me back and they never would. This made correcting the problem drag out for much longer than it should have. I asked for a way to write a review and was ignored, just like when I asked for a conversation to deal with the missing items from my order. They have still not bothered to do anything to fix the problem or acknowledge the issues in my order. At this price they need much better customer support. I would rather build myself than deal with this uncaring business model.

Great Product

Great Product, even better service!

Ira HaynieUnited States · 2 reviews · Verified · Experienced 2026-05-08 · Posted 2026-05-08

Great communication

Was made aware of back order. Quickly communicated a pivot and delivered on time.

A wonderful easy-care investment!

We were early purchasers of Frame It All’s fences and have had two years enjoying it. We have taken many pictures of our gardens. The fence is in pristine condition and provides a perfect backdrop…with zero care. The mahogany color remains true and rich-looking. The occasional white bird-droppings whip off with a damp cloth. We are looking forward to many, many years of a beautiful fence with no care …a wise investment! Thanks for bringing this product to the USA!

great working with the team

great working with Joel and team

The Best Fence Company!

I replaced my fence with the Frame-It-All Riviera and it turned out great. The fence materials are durable and it was easy to install. I’m really glad I found Frame-It-All. Not only is the product great but the customer service is the best! I found the company through Home Depot but it is not at all like dealing with a huge company. I’ve had my fence for over a year now and have reached out to the same support person the whole time from getting samples, to learning more about the installation, to getting replacement parts a year later. Im planning to get the sandbox this year and maybe some flower boxes in the future. I hope they keep coming out with more great products.

Don't be fooled by the Frame It All pictures!

Frame It All looks great in the pictures, but the assembly is NOT easy if one is building alone. I purchased a very pricey 12 x 12 garden and it is half built because it was missing 12 crossrods. There is not a single live person reachable by phone--only AI--and they email you VERY SLOWLY! Terrible customer service and now apparently UPS has lost the missing parts. A nightmare!

MaryAnn SinwellUnited States · 1 review · Experienced 2026-04-20 · Posted 2026-04-29

Radio Silence to Support Requests

I have placed multiple orders with Frame It All over the years with the most recent one in November. Now that it’s spring it’s time to get my new bed built. I found some issues with the order and cannot get a respond from them. There don’t appear to be any phone numbers on the web site and they aren’t responding to web forms or direct emails. It’s really unfortunate as they have a great product and this has not been typical. Something has gone wrong there.

Love this product

Love this product. I have purchased it twice now. Highly recommend

Your AI front end is extraordinarily Poor

Your AI front end is extraordinarily frustrating and unhelpful. It is impossible to speak to a person. One of the boxes in the shipment we ordered was lots by UPS, and we have yet to receive any response from a human being at Frame It All who can resolve this situation. You have a great product, but you are undermining your relationship with customers by the inability to actually connect to a real human being!!!

My oeder arrived missing the brackets…

My oeder arrived missing the brackets and stakes. It took several weeks and multiple emails to get the missing parts.

Communications

Very difficult to communicate with this site when there are probelms

Excellent Product and Customer Service

Product itself is excellent quality and very easy to work with. Looks very good as well. Service - Very impressed. Part of the shipment was damaged by the shipper and I reported the missing parts to customer service. The service representative provided a prompt replacement to me at no extra cost.

Product is excellent

Product is excellent, and relatively easy to assemble. Only downside is m shipment was missing one piece and am awaiting a replacement piece.

Really happy with the garden purchase

Really happy with the garden purchase. The quality is great and it was exactly what I was looking for. Big thanks to John for helping me through the ordering process. Would definitely recommend!

Brent Topping is the best!

Brent Topping was the best to work with. Very good follow up to questions, especially since some of our garden beds were not standard. Very patient to help understand your products and how they would meet our needs. They ship today and can’t wait to get started!