Frame It All is your gardening solution for beautiful, easy-to-install raised beds, garden borders, landscape edging, greenhouses, animal borders, trellises and sandoxes
Is Frame It All legit?
Frame It All (frameitall.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 62% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 28% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the durable design, noting that the garden kits look fantastic and make planting much easier with minimal ongoing care. Many individuals frequently mention that the company staff is very knowledgeable, friendly, and exceptionally helpful throughout the entire product ordering process.
Some reviewers were not happy with missing items in their shipments and experienced severe difficulties trying to reach customer support for timely assistance. A few consumers also reported that certain plastic components feel rather fragile, with parts occasionally prone to cracking or breaking after a while.
Auto-generated from all reviews of this business. For reference only.
posts are too short to be sturdy no instructions on how to put together,very hard to screw the material, had to drill a pilot hole so screw would go in.
Reply from Frame It All2026-04-06
Thank you for your feedback. We are sorry to hear that the product was missing the instructions manual. A PDF version can be found with your order confirmation email and we are more than happy to provide additional assistance with installation. You can contact our support here: https://frameitall.com/pages/create-a-ticket
M
Michael AumockUnited States · 17 reviews · Experienced 2026-04-02 ·
★★★★★
Customer service is horrible
Customer service is horrible. Dealing with this company makes your go around in circles with no resolution. They prefer to email cause they do not want to hear complaints.
Reply from Frame It All2026-04-06
Thank you for your feedback. We are sorry to hear our customer service did not meet your expectations. The quickest way to contact our support is through our ticketing system here: https://frameitall.com/pages/create-a-ticket and our support team can either email or call you back if requested.
T
THillUnited States · 2 reviews · Experienced 2026-03-31 ·
★★★★★
I ordered a small adjust a gate 24”x…
I ordered a small adjust a gate 24”x 51” it’s for a dog run. The one I received says small on it but it requires 8 foot boards. I already purchased 4 foot boards for this. I called customer service. The AI kept me on hold for over 30 minutes refusing to connect me to a person. IT SOUNDED LIKE A GOOD PRODUCT, BUT I WILL NEVER ORDER FROM THEM AGAIN.!
Reply from Frame It All2026-04-06
We are sorry to hear about the issue with your order. Our Adjust-A-Gate Kits can be constructed to fit 24 in. - 51 in. (for small) and 48 in. - 84 in. for large. We do not currently have a gate that requires 8ft. boards.
Our automated phone system does not have the capability to live transfer calls but can collect your contact information and one of our representatives will get back to you within 1 business day. The quickest way to reach out support team is through our ticketing system found here: https://frameitall.com/pages/create-a-ticket
I ordered 8 packs of plugs, and received 8 plugs. Waiting on a response from customer service.
Reply from Frame It All2026-03-23
We are sorry to hear about the missing plugs in your order. We will absolutely get this resolved quickly. I do see your open ticket; you will receive a response from [email protected]
C
C FrameUnited States · 1 review · Verified · Experienced 2026-03-10 ·
★★★★★
Great product and customer service!
Great product and customer service!
Directions could be improved a little.
But sturdy and looks amazing.
Reply from Frame It All2026-03-23
Thank you for your feedback. We appreciate your business and taking the time to write about your experience.
I reported and emailed pictures of 3 broken stacking brackets and have not even gotten a response.
Since I can't put it together, I want to return the whole thing and get my $1400.00 back.
Support is non-existent.
Reply from Frame It All2026-03-18
We are sorry to hear of the broken parts for your order. We can absolutely assist you with replacements or a return. I show that we have an open ticket with you regarding this order - please check your email for a response from [email protected]
It's very easy to put together, all the parts fit well, and I even had caps leftover, so I drilled holes and capped the joints where the fence poles go into the spikes giving it a cleaner look and keeping out snow and ice. I'll be looking forward to many years of good use.
Reply from Frame It All2026-03-17
Thank you for your feedback. We are glad to hear assembly went well and we hope you enjoy the product.
Part of oreder was missing. Dealing with the AI helpline was very frustrating
Reply from Frame It All2026-03-16
Thank you for your feedback. We are sorry to hear that there were missing pieces in the shipment. We can absolutely assist with replacements. The quickest way to contact our support team is through our website on: https://frameitall.com/pages/create-a-ticket
J
James LittleUnited States · 2 reviews · Verified · Experienced 2026-03-02 ·
★★★★★
easy ordering and quick delivery
easy ordering and quick delivery. love using these they are easy to assemble and look great. have had these for several years and they still look new.
Reply from Frame It All2026-03-16
Thank you for your feedback. We are glad to hear you had a positive experience, and we hope you enjoy the product.
H
Harold McMillanUnited States · 1 review · Verified · Experienced 2026-02-27 ·
★★★★★
Initial quality is good. Easy assembly.…
All the parts were intact and assembly was straightforward.
Reply from Frame It All2026-03-16
Thank you for your feedback. We are happy to hear the assembly went well and we hope you enjoy the product.
I did not receive my full delivery and the parts that I did receive had multiple broken pieces. I tried to reach out and could not get a hold of them. They only have an AI answering their phone that does nothing for you.
Reply from Frame It All2026-03-16
We are sorry to hear that there were damages in shipping. We can absolutely assist with replacements. The quickest way to contact our support is through our website on: https://frameitall.com/pages/create-a-ticket
U
UserUnited States · 2 reviews · Experienced 2026-03-03 ·
★★★★★
Either invest in steel beds, or go with something cheaper
I purchased several beds (you have to buy several to stack if you actually want a raised bed as each side is only 5” tall) 4 years ago and I am replacing them all with the galvanized steel beds I purchased at the same time as the frame it alls that are still in perfect working condition.
The side connectors are plastic and several of them have cracked and are broken, several of the panels are bowed and warped and therefore do not keep soil in them. I purchased the cage to keep out wild rabbits and they’ve been nothing but a pain. Every season I have to purchase new zip ties to reattach the plastic sides (really zip ties at that price point?), the doors are wonky, and you can forget about reaching the back half of your 4 x 4 bed with the cage on.
I purchased the trellis which broke and destroyed one of my beds after a storm. All in all, they are a good concept but not worth the price by half. You’d be better off with a cedar bed which if you price it comes out to a lot less than these and will last you about the same timeframe, or get some galvanized beds and keep them for a decade or more.
J
Jack HawkinsUnited States · 1 review · Verified · Experienced 2026-02-17 ·
★★★★★
Did you send me pictures and prices of…
Did you send me pictures and prices of your vinyl fences last month?
The shipping was fast, but the modular style is confusing. I also didn't get all of the parts, but I made do. It has a 30 year warranty, but the plastic joints won't last 30 years.
I had a great experience with Frame It All. I purchased one of their animal barrier gardens, and John helped me design exactly what I was looking for. The process was easy, the quality is excellent. This past year has been my first year gardening where the squirrels didn't eat anything from my garden. Highly recommend!
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