Freemake

I reported an issue

I reported an issue. It was handled professionally, and within a few days, a bug was identified on Freemake's end.

It can't download music from YouTube

It can't download music from YouTube, very poor service and my money for subscription gone,waste of time and money.

Easy Peasy download.

Worked perfectly on my PC

Worked perfectly on my PC. I forgot to cancel the free trial and emailed them for a refund. They got back to me within literally two minutes and I had the refund that night. Super wonderful customer service. Honestly, makes me want to use it again.

Worked wonderfully..

Worked wonderfully... thank you freemake!

Lousy support

I have a paid version of Freemake. It does not recognize my CD/DVD drive. I have emailed the company multiple times; the issue has been deemed resolved/closed without providing me any support.

Help at al times

No matter what, you are always there to help

Willingness to help solve my problem…

Willingness to help solve my problem was out of the ordinary. I am highly happy with the easiness of communication.

It was so fast

It was so fast and It downloaded perfectly i tried 4 other aged and no one could upload that and It takes like 5 min to gave me a error while this just take 7 seconds and its perfectly downloaded

Awful support

Awful support. Back in 2019 I a pc died so i went through all the steps to reactivate my "lifetime" key. Roll on to now an another pc died so I again contacted support, with my previous support ticket reference, for the support person not to read it at all and i had to explain again and ask them to read previous ticket. Told theyd reactivated the key. Didnt work. Had to remove software which i had just installed onto a new pc, remove reg keys because it doesnt uninstall itself properly. In the end I have had to buy another "lifetime" key sure it was at a decent discount but i still had to buy the lifetime activation that I already had. The software is great the support rubbish.

Problem solved!

The team at Freemake replied to every email I sent until they had resolved my problem. Thanks Team!

Kind customer service

I bought the Freemake video download software nearly a year ago after bad experiences with other software companies. It worked excellent. However, I have to reactivate it often because they have new versions and old ones didn't function any longer. After a few months it stopped working and I was asked to buy a new version. I did buy one. The software is really great as videos as well as audios can be downloaded from YouTube and other websites. About three months later, they asked me to buy a new version again and I was furious. I strongly objected to their request and openly stated my anger. However, they kindly accommodated me at once and it is working beautifully now. Maybe until next crash?

sometimes you need to download mp 4…

sometimes you need to download mp 4 first and then convert it to mp 3 but it still works perfectly

I downloaded a youtube video and it…

I downloaded a youtube video and it worked out fast and correct, no pop ups. Great as it should be!

New version nothing but problems

My previous version of Freemake Video Converter worked well until it suddenly stopped functioning. When I contacted customer support, I was informed that I needed to purchase the new version. My understanding when I originally purchased the software was that I would not need to purchase it again in the future. However, I reluctantly purchased the new version. Since upgrading, I have experienced nothing but problems with activation and operation of the software. Follow instructions to correct problems and gave up. I was going to write them and ask my money back, but decided to absorve the cost.

Two instances where I needed…

Two instances where I needed assistance. One was when I was having issues getting the editing controls active after entering the serial number I got from paying for the app. I was sent a link to a help article describing how to fully uninstall Freemake and clean the Registry. After reinstallation and keying in the serial number the edit controls went active. The second was when I tried to load and edit a dashcam video, the video would load but controls weren't visible. Other videos loaded properly and could be edited. Support suggested that the height of the video might be over the limit of 1080p. I verified that converting the original file to a 1920x1080 could be edited. I will say that, for the second instance, it would have been helpful if that restriction had been listed somewhere in the online support documentation. Overall, support has been acceptably responsive and worked to focus on the problem and come up with solutions that were specific to the problem I was experiencing.

Beware of the 7 day trial

Beware of the 7 day trial. I clicked on it, then used the product which worked very well. The big problem came when a few days later, they had taken nearly £50 for the years subscription. Shocked, I emailed them and got a prompt reply and the promise of a full refund. Still waiting for the transfer but hopefully everything will go OK.

7day trial experience

I liked the 7day trial special pricing. Didn't like that after trial period they charged me the full price for something i didn't want. I did like that after emailing my complaint they refunded my money So be careful when using trials because it can be costly (read fine print)

Quick Solution and great customer support

What a great product and service from the team at Freemake, my problem was sorted out so quickly and back to normal in no time - Thanks

I have found Freemake to be very…

I have found Freemake to be very diligent in answering any problems with their product, "THANK YOU"