Free My Paws helps to improve the life of individuals with disabilities by providing premium customized identification products that help them to enjoy hassle free companionship of their Service Dogs, Emotional Support Animals or Therapy Animals.
Free My Paws (freemypaws.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
I ordered in the past and had no issues but my orders from August and October were both paid and unfulfilled - I didn’t realize on the first order until after my 2nd when my daughter said she never got the first. They don’t return calls or respond to customer emails.
They charged me right away and I have not received my order and no one will answer my calls or emails. Next stop I will complain to the government website for online shopping this sucks
First experience was great. Now same as everyone else. They charged me and won’t respond to calls or emails. Not sure if someone died over there or what. Super sucks! I hope they can resolve soon
These people took my money, never sent the items and won't answer my e-mails or telephone calls. Do yourself a favor and don't do business with this company. They are a total rip off!!!
This business is a scam, I spent $100 to get all my service dog gear and it never shipped after a month of waiting. No one has responded to my multiple emails and all they have is a voicemail box so you can’t actually talk to a real person. Unless you want to get your money stolen I would stay far away from this “business”
My first order was shipped and I was happy with it. I placed another order and hadn't heard anything about if it shipped after quite a few weeks. I emailed twice asking for an update on my order, but got no response to either email. I then called the customer support number and left a message asking about an update on my order after so many weeks with no delivery. To date no one has returned my call. It's like night and day between my first and second order. Will have to dispute the charge at this point. Pretty disappointing. Bridget
DO NOT ORDER FROM THIS SITE. ORDERED AND PAID 3 MONTHS AGO. NO RESPONSE FROM THEM DESPITE NUMEROUS EMAILS. ALSO ITS FOR STRESS FREE PAWS BUT TITLE KEEPS VEING ALTERED FOR OBVIOUS REASONS!
love this site and service
Several years ago I ordered a vest and ID cards from Free My Paws. Within the last year I ordered a different vest and up dated ID cards. One of the cards that I carry in my pocket had rubbed some of the letters off. I sent an e mail with a photo of it. The card was cheerfully replaced with a new one. Great customer service.
The service is slow. Low reponsive rate. Found better quality on competitors
Very helpful customer service. They got really busy so once when I left a message, it took 2 days to return my call but overall, I'd use them again. Jared was very helpful.
Jared is a wonderful guy, knowledges and professional.
Would recommend Free My Paws to anyone in need of a support animal. Everything was done I’m a timely manner. Thanks for all your help.
I am having issues getting my order. I specifically posted where I needed my package to be sent. I have yet to receive my package because it was shipped to the wrong address. Customer service was very helpful, I give them that. But I am upset because I need my order and I may not get it in time for what I need it for!!! If the problem gets rectified and I get my order soon I will change my review but as of now I am very upset.
Very easy to work with. Nice people.
Love it u guys do a awesome job
the best experience ever totally painless
I have used their products before. I was very satisfied with them
Great experience in obtaining my ESA letters. Everything was easy to understand and more importantly, easy to use! Thank you!
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