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Home & Garden

Fresh Sends

Claimed

102 reviews

4.6102 reviews
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About Fresh Sends

Data updated
Website
freshsends.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
6 reviews
Replies to negative
89% (8/9)
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freshsends.com

About this business

Fresh Sends is setting out to freshen up the cookie-cutter gifting industry. No more cookie-cutter arrangements, no more arbitrary delivery fees, no more stale packaging, and no more scrolling through Yelp to find the best florist your recipient's city. With just two, ever changing bouquet options to choose from, Fresh Sends simplifies the buying process with an effortless online shopping experience that takes less than five minutes from start to finish. Say hi to your new go-to gifting brand!

Written by the business, not verified by us.

Is Fresh Sends legit?

Fresh Sends (freshsends.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 89% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

C
Clara J United States · 4 reviews · Experienced 2023-05-31 ·

11/10 Customer Service

11/10 Customer Service. Due to the holiday weekend, the flowers I ordered, when shipped, were nearly dead. I emailed FS & they replied to me within 8 hours. Not only were they super understanding, but also sent my gf a new shipment of flowers and a discount code for my next purchase. I already loved this company for their aesthetic—but this just set the bar! I will only be buying flowers online from here & will spread the word more often! Thank you FS for your amazing customer service x

M
MackyUnited States · 1 review · Experienced 2023-05-25 ·

Amazing Customer Service

I had an issue with the shipping address on an order and reached out to the team to assist in getting this resolved. They replied quickly and were super kind and helpful! We resolved the issue swiftly and painlessly which was very refreshing! I really appreciated their support and like their brand even more now for their care in handling my case. :)

Selena JimenezUnited States · 1 review · Experienced 2023-05-02 ·

I saw an add for this company on…instagram

I saw an add for this company on instagram and it has become my absolute favorite and go to for every special occasion! I had an issue with my last delivery and contacted customer service and let me tell you, they went above and beyond to make things right! It made me feel seen, loved, and heard! Which is what their story is about ❤️ To find a company who actually cares about making things right is rare these days! If you haven’t used fresh sends, I highly recommend that you do! You would not regret it!

GWANG KIMUnited States · 1 review · Experienced 2023-02-14 ·

LATE DELIVERY ON VALENTINES DAY

LATE DELIVERY ON VALENTINES DAY. This business does not take ownership over late deliveries. They'll tell you that it's the third party's fault. Despite having placed my order early January, my Valentine's Day surprise was ruined, I do not recommend this business at all! Very expensive flowers, around $100, to not have been delivered at my desired date. Unacceptable, please avoid!

Reply from Fresh Sends2023-02-23

Hey there! We are so sorry to hear your flowers were delayed. Your Fresh Send left our HQ with overnight shipping and for some reason, the package got stuck. We have contacted our FedEx representative to file and claim and get to the bottom of this situation. Working with a third-party shipping partner can be tricky and we wish we could deliver each of our packages ourselves to ensure they arrive on time and in great condition, but unfortunately, we have no control once the package leaves our HQ. Even if orders are placed weeks or months in advance, every order is designed, packaged, and shipped the day before your selected delivery date. We know how disappointing of an experience this is, as it is for us too. We would love to make this right for you – please don't hesitate to reach out to us at [email protected] to talk about next steps!

R
RJUnited States · 1 review · Experienced 2022-10-14 ·

Frustrated over shipping delays

Really appealing IG marketing got me to try Fresh Sends. I've been a new customer for 1 month, and I've already purchased from them 4 times. Unfortunately 3 out of the 4 purchases came with issues; mainly shipping issues. What's frustrating is I've ordered many weeks ahead of time to secure an accurate delivery date but you still get notified of the delays ... and yes, it happened 3 times to 3 separate zip codes/locations. The experience with customer service was good; it doesn't sound like they're populating auto-generated macros, but rather a genuine response which I can appreciate, but 25% happiness rating doesn't make me want to give them a try any time soon... We'll see.

Reply from Fresh Sends2022-10-27

Hi RJ! Thanks for taking the time to let us know this! We looked into your order and we are extremely sorry for all the inconvenience. We trust FedEx because they get it right 97% of the time. That definitely doesn't alleviate the frustration when your order is impacted by the 3% of delays, especially when it's impacted 3 times. Our offer from our emails stands, if you ever become ready to give us another shot we'd love to send you and your recipient bouquets on us, just reach out from the same email and we'll make it happen. Otherwise, we hope you have a lovely rest of your year!

A
Ariana MedinaUnited States · 1 review · Experienced 2022-10-21 ·

With the name fresh sends, I would have expected fresher sends

Their pictures and marketing is great, but the freshness of the flowers is nothing in comparison to what is shown on the website. I sent pictures and zoomed into the browning on the pink roses. I also sent a photo with the brown areas circled. After reviewing the photos, they said that the flowers passed their quality check and proceeded to gaslight me and say that the browning was on the outer ridges and could be picked off, when it was clearly in the center of the bud. They offered a 15 percent coupon off for the next purchase, but their shipping alone is more expensive than the discount that you would get from applying that coupon. The packaging is great, but you can find fresher flowers locally. Definitely not worth 100 dollars which is the cheapest package you can get including shipping.

Reply from Fresh Sends2022-10-27

Hi Ariana! Thank you for taking the time to leave this feedback. We looked into your order and are incredibly sorry for the inconvenience this has caused. Working with florals and human error we are always quick to right our wrongs if a bouquet arrives in less than ideal condition. However, we did review the photos one last time and we stand behind the fact that the quality of your bouquet is the exact same of those we use in the photos on our website and Instagram. If you'd like to discuss further, always feel free to reach out to us at [email protected]. Otherwise, we hope you have a lovely rest of your week!

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