A day late
I emailed and said that the flowers arrived a day late and were a little dead and was just expecting a discount but they sent another set of flowers.
About Fresh Sends
Data updated- Website
- freshsends.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 89% (8/9)
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About this business
Fresh Sends is setting out to freshen up the cookie-cutter gifting industry. No more cookie-cutter arrangements, no more arbitrary delivery fees, no more stale packaging, and no more scrolling through Yelp to find the best florist your recipient's city. With just two, ever changing bouquet options to choose from, Fresh Sends simplifies the buying process with an effortless online shopping experience that takes less than five minutes from start to finish. Say hi to your new go-to gifting brand!
Written by the business, not verified by us.Is Fresh Sends legit?
Fresh Sends (freshsends.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 89% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
They genuinely care about you receiving…
They genuinely care about you receiving the best service and flowers.
My package arrived a bit wilted but…
My package arrived a bit wilted but only cause the person I sent them to left them in over night. I expressed what was wrong and still got sent new flowers. Even then the flowers I got sent first looked beautiful even if wilted.happy with customer service!
Fast and friendly customer service!
Quick responses and easy to work with
Quick responses and easy to work with! Love this company.
Fresh sends really took care of me when…
Fresh sends really took care of me when the shipping carrier ruined a surprise gift that never made it to my gf! Thanks for resending more!
best customer service quick and hassle…
best customer service quick and hassle free, and ofcourse beautiful.
I had an AMAZING experience
I had an amazing experience! I ordered some flowers to be delivered to my friends and soon after realized she would be out of town when they were supposed to be delivered. I was expecting to have to cancel but instead I was met with total understanding. My emails were answered quickly and I was able to move the date as well as the note AND address. I was so incredibly happy with the customer service and could not recommend this flower company enough. Thank you!!
I experienced great customer service
I experienced great customer service! They were so nice and flexible and made sure my flowers got where I needed them when I needed them.
The BEST Customer Service
I used Fresh Sends for all of my corporate gifting. My latest shipment had a delay and it arrived looking less than fresh after sitting out in the Dallas heat. I reached out to customer service and they not only offered to send over a new shipment next day, but they also offered a discount on my next order. Truly above and beyond!
I have used Fresh Sends on a few…
I have used Fresh Sends on a few different occasions, and I am pleased and given compliments about the beautiful arrangements every time. Placing an order online is super quick and easy, and their customer service is very responsive and helpful in answering my questions. On my most recent order with Fresh Sends, unfortunately, my friend did not find her flowers for days and they were welted and dead by the time she opened the box. Fresh Sends shipped out a new order immediately even though it was not their fault! I will definitely continue to send flower arrangements with Fresh Sends!
I forgot to write in my card that goes…
I forgot to write in my card that goes with the flowers and FreshSends was so cute to help me out and get that added to my order. Great customer service and I can’t wait for my friend to receive the flowers!
Beautiful Flowers
These flowers are the most beautiful flowers I have ever received. 10/10 recommend!
10/10 Customer Service :)
I placed an order to be sent to a friend and accidentally put the wrong address down. I contact them immediately and the problem was fixed within a day (probably would’ve been sooner but I emailed on a Sunday)!
Beautiful flowers!
Beautiful flowers!! Had a bit of an issue receiving my order but the custom service was superb and everyone was so friendly. The flowers were to die for BTW. GORGEOUS.
Quick to respond and resolve the issue
Quick to respond and resolve the issue. Extremely helpful and communicative!
Fresh Sends is amazing
10/10 will ALWAYS recommend Fresh Sends always goes above and beyond with their bouquets and their customer service. I will never use another floral company
Thank you for lovely flowers
Thank you for lovely flowers and even sending the same order twice, even when it was MY mistanke, when I wrote the wrong number on the address!!!! Above and beyond what is expected! Thank you!
So unhappy with purchase paid 25$…
So unhappy with purchase paid 25$ shipping and didn’t get my flowers on time really bad service not reliable at all ver disappointed
Reply from Fresh Sends2022-05-24
Hi Sebastian! We are so sorry your flowers were delayed. Your Fresh Send left our HQ with overnight shipping and for some reason, the package got stuck. Working with a third-party shipping partner can be tricky and we wish we could deliver each of our packages ourselves to ensure they arrive on time and in great condition, but unfortunately, we have no control once the package leaves our HQ. We know how disappointing of an experience this is, as it is for us too. We would love to make this right for you! If you can reach out to [email protected] from the email you purchased with, they would be happy to look into this further and find a solution that works for you! Thank you for your understanding in advance and we are looking forward to taking care of this for you!
WONDERFUL CUSTOMER SERVICE
I needed a change in delivery dates and FreshSends customer service responded quickly and were very helpful.
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