Fulanda (fulanda.com) has a 1.0 out of 5 rating on OK.one, based on 55 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 17 of them were added in the last 12 months. Last updated 2026-10-24.
The wig is the wrong color. It is not the one I ordered. Not even the style I ordered. They are not responding to my emails. Is seems like it has just been a waste of money. There is no customer service. I can't reach anyone!!
Everything the other reviews said.
I don't even want to give them one star, but I have to so I can write the review, do not buy anything from this company, they aren't an American company at all, they take your order, which takes ages to come, when it comes it's the wrong thing or colour, you make a complaint, they offer you 15,20,25,30% and you don't have to send it back.The fact that it's there fault his not ex knowledge. Why should you be expected to not have a full refund when it's there fault, you can't speak to anyone in person, they give you 30 days( from the date of dispatch may I add) I ordered it on the 6th April and didn't receive it till 19th, so you've lost half of your 30 days already, then they keep offering you a low amount and it takes them 3 days to answer each time, you keep telling them no I want a full refund it's not my fault, then finally when it's to late they tell you to send it back and you will get a refund, but not until you've paid the shipping cost and they have received it, not forgetting when they get it , it will be to late. It says in there returns policy that if it's there fault they should give you a returns label, but they won't, they tell you not to return it to the adress on the package or you won't get your money back, but they won't give you a label or adress. Contact your bank and raise a dispute about this company to try and get your money back, don't let them get away with your money, it's a scam.
I purchased a wig, I requested the Mocha color, I was sent a salt/pepper. I requested a full refund, they offered a small discount to keep the wig (twice). It’s not a color that would look good on me. They informed me, I would need to pay for RETURN SHIPPING. I don’t feel that this transaction should cost me ANYTHING. They should have provided a RETURN SHIPPING LABEL,like a reputable business.
They have false advertising. And you have to pay for shipping to China. They make it seem like it is an american company but when you have to return something it is shipping to china so they try to make you keep it and only give you a 40% credit. The item looked absolutely nothing like the photos. DO NOT PURCHASE from this company
Fulanda do not send what they sho in their advertisement. What I received was nothing like it and not good at all. When I advised this they offered a 20% refund or I had to pay postage to send the wrong item. Will never deal with Fulanda again
Company sent the incorrect item. I requested a return/refund. When customer service contacted me, I was told I had to write them again to request the address information to which I could send the product. I was told I had to pay the shipping, and my refund was not guaranteed. I was given the option for a 15% refund, and I didn't have to return the item. I responded back and was then offered a 20% refund. The company got 80% of my money and provided nothing but bad customer service and a headache.
Was looking forward to this arriving as I loved the style as shown in the picture. Unfortunately, when it arrived it was more like a child’s dressing up wig with the front seam in bright white and not covered in hair so was always visible. To add insult to injury when I tried to return this the company sent me an address and told me I had to pay the return shipping fee myself which, with tracking, ended up as over £25. This was despite the site publicising ‘free returns’. Very poor quality, very poor service.
Don't bother wasting your money...I have ordered wig three weeks ago have received nothing yet...sent email twice it was completely ignored....I'm starting to believe that I paid for something I will never see....and do worry when it comes if it will come it will total rubbish quality...
Wig, A line bob, sugar cane. Ridiculous. Nothing like the one on the video or picture. Waste of money.
i orderd one wig back december 2024 and i was suppose to receive this item in 5 business days now it past 2 months and i have not received any item from this company nor any response from them. they are very unprofessional co
Horrible quality, no reply when I want to send the product back!
FOOL-ANDA! Unfortunately my husband, who wanted to buy me a genuinely nice looking velvet shirt fell for these shysters who showed models in GENUINE velvet shirts and sent a cheap polyester crap shirt instead.
People!! stay away from this company ,they advertise a product and send the wrong size ,when emaild they completly ignore you. This way of conducting a buisness by this company is deliberate, unfortunatly there are still advertising at Pinterest and some other sites.
They sent me a wrong articel and they did not respond to my complaints! Fazit: 1 articel wrong and the other 2 ones are not as expected. I never will order again bei Fulanda.com
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